QUARTERLY FINANCIAL DATA (UNAUDITED) (Tables)

12 Months Ended

Dec. 31, 2019

QUARTERLY FINANCIAL DATA (UNAUDITED) [ABSTRACT]

Schedule of Quarterly Financial Information [Table Text Block]

The following tables present certain quarterly financial data for the year ended December 31, 2019 (in thousands except per share amounts).

	First		Second		Third		Fourth
	Quarter		Quarter		Quarter		Quarter
Revenue	$	394,356	$	392,515	$	395,507	$	461,326
Cost of services		293,334		299,237		304,622		345,694
Selling, general and administrative		49,720		50,864		48,062		53,894
Depreciation and amortization		16,743		17,050		16,659		18,634
Restructuring and integration charges, net		961		428		183		175
Impairment losses		1,506		2,063		—		166
Income from operations		32,092		22,873		25,981		42,763
Other income (expense)		(4,150)		(1,914)		(806)		(6,428)
Provision for income taxes		(7,466)		(7,345)		(5,196)		(5,670)
Non-controlling interest		(1,474)		(1,816)		(1,878)		(2,402)
Net income attributable to TTEC stockholders	$	19,002	$	11,798	$	18,101	$	28,263
Weighted average shares outstanding
Basic		46,203		46,318		46,481		46,487
Diluted		46,590		46,684		46,768		46,831
Net income per share attributable to TTEC stockholders
Basic	$	0.41	$	0.25	$	0.39	$	0.61
Diluted	$	0.41	$	0.25	$	0.39	$	0.60

The following tables present certain quarterly financial data for the year ended December 31, 2018 (in thousands except per share amounts).

	First		Second		Third		Fourth
	Quarter		Quarter		Quarter		Quarter
Revenue	$	375,249	$	349,853	$	364,936	$	419,133
Cost of services		283,370		274,260		286,925		313,372
Selling, general and administrative		47,045		44,245		43,321		47,817
Depreciation and amortization		17,924		16,811		17,317		17,127
Restructuring and integration charges, net		849		1,034		2,716		1,532
Impairment losses		1,120		—		—		332
Income from operations		24,941		13,503		14,657		38,953
Other income (expense)		(16,907)		(6,553)		(6,020)		(6,336)
Provision for income taxes		(2,102)		(653)		(1,893)		(11,835)
Non-controlling interest		(1,341)		(779)		(1,369)		(449)
Net income (loss) attributable to TTEC stockholders	$	4,591	$	5,518	$	5,375	$	20,333
Weighted average shares outstanding
Basic		45,871		46,016		46,172		46,193
Diluted		46,452		46,401		46,316		46,390
Net income per share attributable to TTEC stockholders
Basic	$	0.10	$	0.12	$	0.12	$	0.44
Diluted	$	0.10	$	0.12	$	0.12	$	0.44