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LEASES (Tables)

12 Months Ended

Dec. 31, 2019

The components of lease expense for the year ended December 31, 2019 are as follows (in thousands):


	Location in Statements of	Year Ended
Description	Comprehensive Income (Loss)	December 31, 2019
Amortization of ROU assets - finance leases	Depreciation and amortization	$	7,157
Interest on lease liabilities - finance leases	Interest expense		141
Operating lease cost (cost resulting from lease payments)	Cost of services		47,269
Operating lease cost (cost resulting from lease payments)	Selling, general and administrative		3,731
Operating lease cost (cost resulting from lease payments)	Other income (expense), net		968
Short-term lease cost	Cost of services		4,338
Less: Sublease income	Selling, general and administrative		(445)
Less: Sublease income	Other income (expense), net		(1,984)
Total lease cost		$	61,175

Schedule of leases

Other supplementary information for the year ended December 31, 2019 are as follows (dollar values in thousands):


	Year Ended
	December 31, 2019
Finance lease - operating cash flows	$	103
Finance lease - financing cash flows	$	10,251
Operating lease - operating cash flows (fixed payments)	$	51,898
New ROU assets - operating leases	$	15,494
Modified ROU assets - operating leases	$	46,543
New ROU assets - finance leases	$	6,133


	December 31, 2019
Weighted average remaining lease term - finance leases		2.91 yrs
Weighted average remaining lease term - operating leases		4.27 yrs
Weighted average discount rate - finance leases		1.43%
Weighted average discount rate - operating leases		7.22%

Assets and liabilities lessee [Table Text Block]

Operating and financing lease right-of-use assets and lease liabilities within our Consolidated Balance Sheet as of December 31, 2019 and January 1, 2019 (date of adoption of ASU 842) are as follows (in thousands):


				January 1, 2019
Description	Location in Balance Sheet	December 31, 2019		(date of adoption)
Assets
Operating lease assets	Operating lease assets	$	150,808	$	129,894
Finance lease assets	Property, plant and equipment, net		18,016		18,261
Total leased assets		$	168,824	$	148,155

Liabilities
Current
Operating	Current operating lease liabilities	$	45,218	$	35,535
Finance	Other current liabilities		7,470		8,770
Non-current
Operating	Non-current operating lease liabilities		127,395		112,754
Finance	Other long-term liabilities		8,896		10,765
Total lease liabilities		$	188,979	$	167,824

Schedule of future minimum operating lease payments


	Operating		Sub-lease		Finance
	Leases		Income		Leases
Year 1	$	54,903	$	(2,976)	$	7,594
Year 2		47,892		(621)		5,587
Year 3		43,590		(345)		2,139
Year 4		28,124		(201)		1,109
Year 5		14,494		—		331
Thereafter		14,734		—		—
Total minimum lease payments	$	203,737	$	(4,143)	$	16,760
Less imputed interest		(31,124)				(394)
Total lease liability	$	172,613			$	16,366

Schedule of future minimum finance lease payments

The future minimum operating lease and finance lease payments required under non-cancelable leases as of December 31, 2019 are as follows (in thousands):


	Operating		Sub-lease		Finance
	Leases		Income		Leases
Year 1	$	54,903	$	(2,976)	$	7,594
Year 2		47,892		(621)		5,587
Year 3		43,590		(345)		2,139
Year 4		28,124		(201)		1,109
Year 5		14,494		—		331
Thereafter		14,734		—		—
Total minimum lease payments	$	203,737	$	(4,143)	$	16,760
Less imputed interest		(31,124)				(394)
Total lease liability	$	172,613			$	16,366

Schedule of future minimum capital lease payments

The future minimum rental and capital lease payments under non-cancelable leases as of December 31, 2018 are as follows (in thousands):


	Operating		Sub-lease		Capital
	Leases		Income		Leases
Year 1	$	47,379	$	(2,624)	$	8,770
Year 2		36,045		(2,631)		5,548
Year 3		30,678		(276)		3,798
Year 4		26,584		—		1,005
Year 5		17,226		—		414
Thereafter		25,362		—		—
Total minimum lease payments	$	183,274	$	(5,531)	$	19,535
Less imputed interest						—
Total lease liability					$	19,535

Schedule of Change in Asset Retirement Obligation Liability

The Company records asset retirement obligations (“ARO”) for several of its customer engagement center leases. Capitalized costs related to ARO’s are included in Other long-term assets in the accompanying Consolidated Balance Sheets while the ARO liability is included in Other long-term liabilities in the accompanying Consolidated Balance Sheets. Following is a summary of the amounts recorded (in thousands):


	Balance at								Balance at
	December 31,		Additions and						December 31,
	2018		Modifications		Accretion		Settlements		2019

ARO liability total	$	2,482	$	788	$	26	$	(292)	$	3,004


	Balance at								Balance at
	December 31,		Additions and						December 31,
	2017		Modifications		Accretion		Settlements		2018

ARO liability total	$	1,938	$	1,153	$	14	$	(623)	$	2,482