RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)

12 Months Ended

Dec. 31, 2019

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded for restructuring and included in Restructuring and integration charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the years ended December 31, 2019,  2018 and 2017, respectively, is as follows (in thousands):

	Year Ended December 31,
	2019		2018		2017
Reduction in force
TTEC Digital	$	141	$	133	$	149
TTEC Engage		894		694		1,012
Total	$	1,035	$	827	$	1,161

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accruals for the years ended December 31, 2019 and 2018, respectively, is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2017	$	694	$	1,409	$	2,103
Expense		1,021		5,303		6,324
Payments		(937)		(3,480)		(4,417)
Changes due to foreign currency		(169)		(6)		(175)
Changes in estimates		(193)		—		(193)
Balance as of December 31, 2018		416		3,226		3,642
Expense		1,039		712		1,751
Payments		(1,145)		(962)		(2,107)
Changes due to foreign currency		(55)		15		(40)
Changes in estimates		(4)		—		(4)
Reclassifications due to ASU 842 implementation		—		(2,917)		(2,917)
Balance as of December 31, 2019	$	251	$	74	$	325