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Consolidated Statements of Comprehensive Income (Loss) - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2019
Sep. 30, 2018
Sep. 30, 2019
Sep. 30, 2018
Consolidated Statements of Comprehensive Income        
Revenue. $ 395,507 $ 364,936 $ 1,182,378 $ 1,090,038
Type of Revenue us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember
Operating expenses        
Cost of services (exclusive of depreciation and amortization presented separately below) $ 304,622 $ 286,925 $ 897,193 $ 844,555
Selling, general and administrative 48,062 43,321 148,646 134,611
Depreciation and amortization 16,659 17,317 50,452 52,052
Restructuring charges, net 183 2,716 1,572 4,599
Impairment losses     3,569 1,120
Total operating expenses 369,526 350,279 1,101,432 1,036,937
Income from operations 25,981 14,657 80,946 53,101
Other income (expense)        
Interest income 522 1,401 1,291 3,940
Interest expense (4,041) (8,410) (13,537) (22,634)
Other income (expense), net 2,713 989 5,376 (10,786)
Total other income (expense) (806) (6,020) (6,870) (29,480)
Income before income taxes 25,175 8,637 74,076 23,621
Benefit from (provision for) income taxes (5,196) (1,893) (20,007) (4,648)
Net income 19,979 6,744 54,069 18,973
Net income attributable to noncontrolling interest (1,878) (1,369) (5,168) (3,489)
Net income (loss) attributable to TTEC stockholders 18,101 5,375 48,901 15,484
Other comprehensive income (loss)        
Foreign currency translation adjustments (9,138) (2,255) (2,758) (28,139)
Derivative valuation, gross 1,255 7,463 11,517 6,679
Derivative valuation, tax effect (353) (2,015) (3,102) (2,744)
Other, net of tax 37 103 54 317
Total other comprehensive income (loss) (8,199) 3,296 5,711 (23,887)
Total comprehensive income (loss) 11,780 10,040 59,780 (4,914)
Less: Comprehensive income attributable to noncontrolling interest (1,693) (1,313) (4,983) (3,271)
Comprehensive income attributable to TTEC stockholders $ 10,087 $ 8,727 $ 54,797 $ (8,185)
Weighted average shares outstanding        
Basic 46,481 46,172 46,335 46,021
Diluted 46,768 46,316 46,693 46,390
Net income per share attributable to TTEC stockholders        
Basic $ 0.39 $ 0.12 $ 1.06 $ 0.34
Diluted 0.39 0.12 1.05 0.33
Dividends declared per share outstanding $ 0.32 $ 0.28 $ 0.32 $ 0.28