RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)

9 Months Ended

Sep. 30, 2019

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring and integration charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and nine months ended September 30, 2019 and 2018, respectively, is as follows (in thousands):

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2019		2018		2019		2018
Reduction in force
TTEC Digital	$	90	$	82	$	90	$	133
TTEC Engage		—		97		770		437
Total	$	90	$	179	$	860	$	570

Facility exit and other charges
TTEC Digital	$	8	$	—	$	8	$	—
TTEC Engage		85		2,537		704		4,029
Total	$	93	$	2,537	$	712	$	4,029

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accrual is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2018	$	416	$	3,226	$	3,642
Expense		864		712		1,576
Payments		(1,130)		(788)		(1,918)
Change due to foreign currency		(51)		12		(39)
Change in estimates		(4)		—		(4)
Reclassifications due to ASU 842 implementation		—		(2,917)		(2,917)
Balance as of September 30, 2019	$	95	$	245	$	340