(3)SEGMENT INFORMATION

During the second quarter of 2019, the Company finalized changes to the Company’s operating strategy and the way in which the Company assesses performance. In accordance with this change, the Company adjusted certain reporting relationships between the Chief Operating Decision Maker (“CODM”) and other members of management, updated the compensation metrics for senior management, and modified the internal financial reporting provided to the CODM and his direct reports consistent with this revised management and measurement structure. Accordingly, during the second quarter of 2019, the Company reevaluated the definition of the operating segments, reportable segments, and reporting units which resulted in a change to the reportable segments. Effective June 30, 2019, the segment information will be reported consistent with these updated reportable segments comprised of TTEC Digital and TTEC Engage.

The Company reports the following two segments:

TTEC Digital designs, builds and delivers tech-enabled, insight-based and outcome-driven customer experience solutions through our professional services and suite of technology offerings. These solutions are critical to enabling and accelerating digital transformation for our clients.

Professional Services: Our management consulting practices deliver customer experience strategy, analytics, process optimization, and learning and performance services.

Technology Services: Our technology services design, integrate and operate highly scalable, digital omnichannel technology solutions in the cloud, on premise, or hybrid, including journey orchestration, automation and AI, knowledge management, and workforce productivity.

TTEC Engage provides the essential technologies, human resources, infrastructure and processes to operate customer care, acquisition, and fraud detection and prevention services.

Customer Care Services: Our customer care services provide turnkey contact center solutions, including digital omnichannel technologies, associate recruiting and training, facilities, and operational expertise to create exceptional customer experiences across all touchpoints.

Customer Acquisition Services: Our customer growth and acquisition services optimize the buying journeys for acquiring new customers by leveraging technology and analytics to deliver personal experiences to increase the quantity and quality of leads and customers.

Fraud Prevention Services: Our digital fraud detection and prevention services provide the ability to proactively identify and prevent fraud, and ensure community content moderation and compliance.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended June 30, 2019


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	78,580	$	(61)	$	78,519	$	3,235	$	7,709
TTEC Engage		313,996		—		313,996		13,815		15,164
Total	$	392,576	$	(61)	$	392,515	$	17,050	$	22,873

Three Months Ended June 30, 2018


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	52,619	$	(119)	$	52,500	$	2,082	$	6,764
TTEC Engage		297,353		—		297,353		14,729		6,739
Total	$	349,972	$	(119)	$	349,853	$	16,811	$	13,503

Six Months Ended June 30, 2019


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	144,621	$	(249)	$	144,372	$	5,543	$	15,468
TTEC Engage		642,499		—		642,499		28,250		39,497
Total	$	787,120	$	(249)	$	786,871	$	33,793	$	54,965

Six Months Ended June 30, 2018


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	102,687	$	(119)	$	102,568	$	4,234	$	12,110
TTEC Engage		622,534		—		622,534		30,501		26,334
Total	$	725,221	$	(119)	$	725,102	$	34,735	$	38,444


	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2019		2018		2019		2018
Capital Expenditures
TTEC Digital	$	5,655	$	1,187	$	9,396	$	1,342
TTEC Engage		9,573		8,188		19,032		15,541
Total	$	15,228	$	9,375	$	28,428	$	16,883


	June 30, 2019		December 31, 2018
Total Assets
TTEC Digital	$	249,291	$	222,977
TTEC Engage		930,050		831,531
Total	$	1,179,341	$	1,054,508

	June 30, 2019		December 31, 2018
Goodwill
TTEC Digital	$	66,155	$	66,158
TTEC Engage		139,603		138,475
Total	$	205,758	$	204,633

The following table presents revenue based upon the geographic location where the services are provided (in thousands):


	Three Months Ended June 30,				Six Months Ended June 30,
	2019		2018		2019		2018
Revenue
United States	$	235,733	$	188,744	$	472,700	$	398,592
Philippines		91,401		85,442		184,580		174,647
Latin America		25,054		27,224		49,190		57,722
Europe / Middle East / Africa		15,610		18,469		31,651		34,440
Asia Pacific / India		14,155		14,139		26,980		27,576
Canada		10,562		15,835		21,770		32,125
Total	$	392,515	$	349,853	$	786,871	$	725,102