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SEGMENT INFORMATION (Tables)
3 Months Ended
Mar. 31, 2019
SEGMENT INFORMATION [ABSTRACT]  
Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended March 31, 2019

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    

 

 

    

 

 

    

 

 

    

Depreciation

    

Income 

 

 

 

Gross

 

Intersegment

 

Net

 

&

 

(Loss) from

 

 

 

Revenue

 

Sales

 

Revenue

 

Amortization

 

Operations

 

Customer Strategy Services

 

$

13,430

 

$

 —

 

$

13,430

 

$

534

 

$

(1,228)

 

Customer Technology Services

 

 

52,611

 

 

(188)

 

 

52,423

 

 

1,774

 

 

8,987

 

Customer Growth Services

 

 

38,934

 

 

 —

 

 

38,934

 

 

632

 

 

4,250

 

Customer Management Services

 

 

289,569

 

 

 —

 

 

289,569

 

 

13,803

 

 

20,083

 

Total

 

$

394,544

 

$

(188)

 

$

394,356

 

$

16,743

 

$

32,092

 

 

Three Months Ended March 31, 2018

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    

 

 

    

 

 

    

 

 

    

Depreciation

    

Income 

 

 

 

Gross

 

Intersegment

 

Net

 

&

 

(Loss) from

 

 

 

Revenue

 

Sales

 

Revenue

 

Amortization

 

Operations

 

Customer Strategy Services

 

$

14,860

 

$

 —

 

$

14,860

 

$

522

 

$

502

 

Customer Technology Services

 

 

35,208

 

 

 —

 

 

35,208

 

 

1,630

 

 

4,844

 

Customer Growth Services

 

 

32,540

 

 

 —

 

 

32,540

 

 

595

 

 

1,380

 

Customer Management Services

 

 

292,641

 

 

 —

 

 

292,641

 

 

15,177

 

 

18,215

 

Total

 

$

375,249

 

$

 —

 

$

375,249

 

$

17,924

 

$

24,941

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended 

 

 

 

March 31,

 

 

 

2019

    

2018

    

Capital Expenditures

 

 

 

 

 

 

 

Customer Strategy Services

 

$

422

 

$

124

 

Customer Technology Services

 

 

3,319

 

 

31

 

Customer Growth Services

 

 

 —

 

 

 —

 

Customer Management Services

 

 

9,459

 

 

7,353

 

Total

 

$

13,200

 

$

7,508

 

 

 

 

 

 

 

 

 

 

 

 

 

 

March 31, 2019

    

December 31, 2018

 

Total Assets

 

 

 

 

 

 

 

 

Customer Strategy Services

 

 

$

68,658

 

$

60,755

 

Customer Technology Services

 

 

 

164,216

 

 

162,222

 

Customer Growth Services

 

 

 

52,070

 

 

42,981

 

Customer Management Services

 

 

 

903,698

 

 

788,550

 

Total

 

 

$

1,188,642

 

$

1,054,508

 

 

 

 

 

 

 

 

 

 

 

 

 

March 31, 2019

    

December 31, 2018

 

Goodwill

 

 

 

 

 

 

 

 

Customer Strategy Services

 

 

$

24,328

 

$

24,179

 

Customer Technology Services

 

 

 

42,006

 

 

41,979

 

Customer Growth Services

 

 

 

24,439

 

 

24,439

 

Customer Management Services

 

 

 

114,407

 

 

114,036

 

Total

 

 

$

205,180

 

$

204,633

 

 

 

 

 

 

 

 

 

 

 

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended March 31,

 

 

 

    

2019

    

2018

    

 

Revenue

 

 

 

 

 

 

 

 

United States

 

$

236,967

 

$

209,848

 

 

Philippines

 

 

93,179

 

 

89,205

 

 

Latin America

 

 

24,135

 

 

30,498

 

 

Europe / Middle East / Africa

 

 

16,041

 

 

15,971

 

 

Asia Pacific / India

 

 

12,826

 

 

13,437

 

 

Canada

 

 

11,208

 

 

16,290

 

 

Total

 

$

394,356

 

$

375,249