(3)SEGMENT INFORMATION

The Company reports the following four segments:

the CSS segment provides professional services in customer experience strategy and operations, insights, system and operational process optimization, and culture development and knowledge management.

the CTS segment includes system design consulting, customer experience technology product, implementation and integration consulting services, and management of clients’ cloud and on-premise solutions;

the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services; and

the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;

The Company allocates to each segment its portion of corporate operating expenses. During the first quarter of 2019, the Company enhanced the allocation methodology for the corporate shared expenses by adding more detailed calculations and allocations by department. These enhancements did not materially change the allocations per segment. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended March 31, 2019


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Strategy Services	$	13,430	$	—	$	13,430	$	534	$	(1,228)
Customer Technology Services		52,611		(188)		52,423		1,774		8,987
Customer Growth Services		38,934		—		38,934		632		4,250
Customer Management Services		289,569		—		289,569		13,803		20,083
Total	$	394,544	$	(188)	$	394,356	$	16,743	$	32,092

Three Months Ended March 31, 2018


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Strategy Services	$	14,860	$	—	$	14,860	$	522	$	502
Customer Technology Services		35,208		—		35,208		1,630		4,844
Customer Growth Services		32,540		—		32,540		595		1,380
Customer Management Services		292,641		—		292,641		15,177		18,215
Total	$	375,249	$	—	$	375,249	$	17,924	$	24,941


	Three Months Ended
	March 31,
	2019		2018
Capital Expenditures
Customer Strategy Services	$	422	$	124
Customer Technology Services		3,319		31
Customer Growth Services		—		—
Customer Management Services		9,459		7,353
Total	$	13,200	$	7,508


	March 31, 2019		December 31, 2018
Total Assets
Customer Strategy Services	$	68,658	$	60,755
Customer Technology Services		164,216		162,222
Customer Growth Services		52,070		42,981
Customer Management Services		903,698		788,550
Total	$	1,188,642	$	1,054,508

	March 31, 2019		December 31, 2018
Goodwill
Customer Strategy Services	$	24,328	$	24,179
Customer Technology Services		42,006		41,979
Customer Growth Services		24,439		24,439
Customer Management Services		114,407		114,036
Total	$	205,180	$	204,633

The following table presents revenue based upon the geographic location where the services are provided (in thousands):



	Three Months Ended March 31,
	2019		2018
Revenue
United States	$	236,967	$	209,848
Philippines		93,179		89,205
Latin America		24,135		30,498
Europe / Middle East / Africa		16,041		15,971
Asia Pacific / India		12,826		13,437
Canada		11,208		16,290
Total	$	394,356	$	375,249