RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)

12 Months Ended

Dec. 31, 2018

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Comprehensive Income (Loss) for the years ended December 31, 2018, 2017 and 2016, respectively, is as follows (in thousands):


	Year Ended December 31,
	2018		2017		2016
Reduction in force
Customer Management Services	$	694	$	1,012	$	2,837
Customer Growth Services		—		—		147
Customer Technology Services		—		94		324
Customer Strategy Services		133		55		92
Total	$	827	$	1,161	$	3,400


	Year Ended December 31,
	2018		2017		2016
Facility exit and other charges
Customer Management Services	$	3,550	$	2,050	$	959
Customer Growth Services		1,754		—		—
Customer Technology Services		—		84		33
Customer Strategy Services		—		85		—
Total	$	5,304	$	2,219	$	992

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accruals for the years ended December 31, 2018 and 2017, respectively, is as follows (in thousands):


	Reduction		Facility Exit and
	in Force		Other Charges		Total

Balance as of December 31, 2016	$	1,468	$	98	$	1,566
Expense		1,316		2,219		3,535
Payments		(1,892)		(908)		(2,800)
Changes due to foreign currency		(43)		—		(43)
Changes in estimates		(155)		—		(155)
Balance as of December 31, 2017		694		1,409		2,103
Expense		1,021		5,303		6,324
Payments		(937)		(3,480)		(4,417)
Changes due to foreign currency		(169)		(6)		(175)
Changes in estimates		(193)		—		(193)
Balance as of December 31, 2018	$	416	$	3,226	$	3,642