RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)

6 Months Ended

Jun. 30, 2018

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring and integration charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the six months ended June 30, 2018 and 2017, respectively, is as follows (in thousands):

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2018		2017		2018		2017
Reduction in force
Customer Management Services	$	187	$	1,797	$	340	$	1,761
Customer Growth Services		—		—		—		—
Customer Technology Services		—		14		—		93
Customer Strategy Services		—		—		51		—
Total	$	187	$	1,811	$	391	$	1,854

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2018		2017		2018		2017
Facility exit and other charges
Customer Management Services	$	851	$	—	$	851	$	42
Customer Growth Services		(4)		—		641		—
Customer Technology Services		—		—		—		84
Customer Strategy Services		—		—		—		—
Total	$	847	$	—	$	1,492	$	126

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accrual is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2017	$	694	$	1,409	$	2,103
Expense		545		1,492		2,037
Payments		(711)		(1,175)		(1,886)
Change due to foreign currency		(123)		—		(123)
Change in estimates		(154)		—		(154)
Balance as of June 30, 2018	$	251	$	1,726	$	1,977