(3)SEGMENT INFORMATION

The Company reports the following four segments:

the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;

the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services;

the CTS segment includes system design consulting, customer experience technology product, implementation and integration consulting services, and management of clients’ cloud and on-premise solutions; and

the CSS segment provides professional services in customer experience strategy and operations, insights, system and operational process optimization, and culture development and knowledge management.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended June 30, 2018


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	262,213	$	—	$	262,213	$	14,073	$	3,773
Customer Growth Services		35,140		—		35,140		656		2,966
Customer Technology Services		33,935		(119)		33,816		1,580		5,566
Customer Strategy Services		18,684		—		18,684		502		1,198
Total	$	349,972	$	(119)	$	349,853	$	16,811	$	13,503

Three Months Ended June 30, 2017


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	269,056	$	—	$	269,056	$	13,146	$	14,075
Customer Growth Services		32,403		—		32,403		754		2,321
Customer Technology Services		34,829		(31)		34,798		1,793		3,819
Customer Strategy Services		17,172		—		17,172		565		1,374
Total	$	353,460	$	(31)	$	353,429	$	16,258	$	21,589

Six Months Ended June 30, 2018


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	554,854	$	—	$	554,854	$	29,250	$	21,988
Customer Growth Services		67,680		—		67,680		1,251		4,346
Customer Technology Services		69,143		(119)		69,024		3,210		10,410
Customer Strategy Services		33,544		—		33,544		1,024		1,700
Total	$	725,221	$	(119)	$	725,102	$	34,735	$	38,444

Six Months Ended June 30, 2017


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	521,154	$	(19)	$	521,135	$	24,388	$	34,671
Customer Growth Services		66,061		—		66,061		1,532		4,731
Customer Technology Services		70,679		(188)		70,491		3,605		6,876
Customer Strategy Services		34,019		—		34,019		1,233		1,801
Total	$	691,913	$	(207)	$	691,706	$	30,758	$	48,079


	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2018		2017		2018		2017
Capital Expenditures
Customer Management Services	$	8,188	$	15,390	$	15,541	$	23,969
Customer Growth Services		—		242		—		362
Customer Technology Services		1,025		1,645		1,056		4,845
Customer Strategy Services		162		277		286		413
Total	$	9,375	$	17,554	$	16,883	$	29,589


	June 30, 2018		December 31, 2017
Total Assets
Customer Management Services	$	762,074	$	869,594
Customer Growth Services		44,194		41,036
Customer Technology Services		106,573		100,351
Customer Strategy Services		75,689		67,755
Total	$	988,530	$	1,078,736

	June 30, 2018		December 31, 2017
Goodwill
Customer Management Services	$	115,523	$	119,497
Customer Growth Services		24,439		24,439
Customer Technology Services		42,012		40,839
Customer Strategy Services		21,544		21,919
Total	$	203,518	$	206,694

The following table presents revenue based upon the geographic location where the services are provided (in thousands):


	Three Months Ended June 30,				Six Months Ended June 30,
	2018		2017		2018		2017
Revenue
United States	$	188,744	$	194,209	$	398,592	$	372,641
Philippines		85,442		85,847		174,647		171,422
Latin America		27,224		31,823		57,722		64,940
Europe / Middle East / Africa		18,469		15,253		34,440		30,663
Canada		15,835		18,466		32,125		37,098
Asia Pacific / India		14,139		7,831		27,576		14,942
Total	$	349,853	$	353,429	$	725,102	$	691,706