QUARTERLY FINANCIAL DATA (UNAUDITED) (TABLES)

12 Months Ended

Dec. 31, 2017

QUARTERLY FINANCIAL DATA (UNAUDITED) [ABSTRACT]

Schedule of Quarterly Financial Information [Table Text Block]

The following tables present certain quarterly financial data for the year ended December 31, 2017 (in thousands except per share amounts).

	First		Second		Third		Fourth
	Quarter		Quarter		Quarter		Quarter
Revenue	$	338,277	$	353,429	$	359,036	$	426,623
Cost of services		253,898		268,004		275,548		312,618
Selling, general and administrative		43,220		43,985		45,167		49,942
Depreciation and amortization		14,500		16,258		16,515		17,234
Restructuring and integration charges, net		169		3,593		6,006		4,897
Impairment losses		—		—		—		5,322
Income from operations		26,490		21,589		15,800		36,610
Other income (expense)		(932)		(4,198)		1,846		(8,318)
(Provision for) benefit from income taxes		(5,391)		(1,597)		(2,071)		(69,016)
Non-controlling interest		(922)		(1,100)		(806)		(728)
Net income (loss) attributable to TTEC stockholders	$	19,245	$	14,694	$	14,769	$	(41,452)
Weighted average shares outstanding
Basic		45,950		45,662		45,838		45,856
Diluted		46,315		46,150		46,367		46,461
Net income per share attributable to TTEC stockholders
Basic	$	0.42	$	0.32	$	0.32	$	(0.90)
Diluted	$	0.42	$	0.32	$	0.32	$	(0.89)

The following tables present certain quarterly financial data for the year ended December 31, 2016 (in thousands except per share amounts).

	First		Second		Third		Fourth
	Quarter		Quarter		Quarter		Quarter
Revenue	$	312,410	$	305,105	$	312,796	$	344,947
Cost of services		231,340		226,768		233,541		249,943
Selling, general and administrative		45,500		44,774		40,628		44,895
Depreciation and amortization		17,729		17,221		16,811		16,914
Restructuring and integration charges, net		88		114		3,688		502
Impairment losses		—		—		5,602		26,448
Income from operations		17,753		16,228		12,526		6,245
Other income (expense)		(1,320)		(734)		(690)		290
Provision for income taxes		(4,528)		(2,952)		813		(6,196)
Non-controlling interest		(680)		(926)		(1,198)		(953)
Net income attributable to TTEC stockholders	$	11,225	$	11,616	$	11,451	$	(614)
Weighted average shares outstanding
Basic		48,368		47,873		47,081		46,386
Diluted		48,746		48,221		47,315		46,677
Net income per share attributable to TTEC stockholders
Basic	$	0.23	$	0.24	$	0.24	$	(0.01)
Diluted	$	0.23	$	0.24	$	0.24	$	(0.01)