RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (TABLES)

12 Months Ended

Dec. 31, 2017

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

Comprehensive Income (Loss) for the years ended December 31, 2017,  2016 and 2015, respectively, is as follows (in thousands):

	Year Ended December 31,
	2017		2016		2015
Reduction in force
Customer Management Services	$	1,012	$	2,837	$	1,482
Customer Growth Services		—		147		22
Customer Technology Services		94		324		13
Customer Strategy Services		55		92		297
Total	$	1,161	$	3,400	$	1,814

	Year Ended December 31,
	2017		2016		2015
Facility exit and other charges
Customer Management Services	$	2,050	$	959	$	—
Customer Growth Services		—		—		—
Customer Technology Services		84		33		—
Customer Strategy Services		85		—		—
Total	$	2,219	$	992	$	—

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accruals for the years ended December 31, 2017 and 2016, respectively, is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2015	$	806	$	—	$	806
Expense		3,728		992		4,720
Payments		(2,646)		(894)		(3,540)
Changes due to foreign currency		(92)		—		(92)
Changes in estimates		(328)		—		(328)
Balance as of December 31, 2016		1,468		98		1,566
Expense		1,316		2,219		3,535
Payments		(1,892)		(908)		(2,800)
Changes due to foreign currency		(43)		—		(43)
Changes in estimates		(155)		—		(155)
Balance as of December 31, 2017	$	694	$	1,409	$	2,103