RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (TABLES)

9 Months Ended

Sep. 30, 2017

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring and integration charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and nine months ended September 30, 2017 and 2016, respectively, is as follows (in thousands):

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2017		2016		2017		2016
Reduction in force
Customer Management Services	$	(213)	$	2,485	$	1,548	$	2,482
Customer Growth Services		—		108		—		108
Customer Technology Services		—		314		93		324
Customer Strategy Services		13		82		13		92
Total	$	(200)	$	2,989	$	1,654	$	3,006

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2017		2016		2017		2016
Facility exit and other charges
Customer Management Services	$	600	$	699	$	642	$	852
Customer Growth Services		—		—		—		—
Customer Technology Services		—		—		84		33
Customer Strategy Services		21		—		21		—
Total	$	621	$	699	$	747	$	885

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accruals is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2016	$	1,468	$	98	$	1,566
Expense		2,384		747		3,131
Payments		(987)		(841)		(1,828)
Change due to foreign currency		(23)		—		(23)
Change in estimates		(730)		—		(730)
Balance as of September 30, 2017	$	2,112	$	4	$	2,116