(3)SEGMENT INFORMATION

The Company reports the following four segments:

the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;

the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services;

the CTS segment includes system design consulting, customer experience technology product, implementation and integration consulting services, and management of clients’ cloud and on-premise solutions; and

the CSS segment provides professional services in customer experience strategy and operations, insights, system and operational process optimization, and culture development and knowledge management.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended September 30, 2017


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	277,373	$	—	$	277,373	$	13,455	$	9,133
Customer Growth Services		30,829		—		30,829		717		1,564
Customer Technology Services		34,658		(95)		34,563		1,772		4,158
Customer Strategy Services		16,271		—		16,271		571		945
Total	$	359,131	$	(95)	$	359,036	$	16,515	$	15,800

Three Months Ended September 30, 2016


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	223,742	$	(78)	$	223,664	$	11,891	$	12,255
Customer Growth Services		35,301		—		35,301		1,561		161
Customer Technology Services		36,871		(291)		36,580		2,457		3,776
Customer Strategy Services		17,251		—		17,251		902		(3,666)
Total	$	313,165	$	(369)	$	312,796	$	16,811	$	12,526

Nine Months Ended September 30, 2017


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	798,527	$	(19)	$	798,508	$	37,843	$	43,804
Customer Growth Services		96,890		—		96,890		2,249		6,295
Customer Technology Services		105,337		(283)		105,054		5,377		11,034
Customer Strategy Services		50,290		—		50,290		1,804		2,746
Total	$	1,051,044	$	(302)	$	1,050,742	$	47,273	$	63,879

Nine Months Ended September 30, 2016


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	664,647	$	(255)	$	664,392	$	36,024	$	36,189
Customer Growth Services		105,713		—		105,713		4,943		4,138
Customer Technology Services		109,720		(522)		109,198		8,187		9,932
Customer Strategy Services		51,008		—		51,008		2,607		(3,752)
Total	$	931,088	$	(777)	$	930,311	$	51,761	$	46,507


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2017		2016		2017		2016
Capital Expenditures
Customer Management Services	$	12,732	$	8,515	$	36,701	$	29,751
Customer Growth Services		346		375		708		3,546
Customer Technology Services		1,180		1,864		6,025		4,877
Customer Strategy Services		85		366		498		689
Total	$	14,343	$	11,120	$	43,932	$	38,863


	September 30, 2017		December 31, 2016
Total Assets
Customer Management Services	$	713,377	$	585,679
Customer Growth Services		60,086		71,540
Customer Technology Services		106,372		115,537
Customer Strategy Services		69,683		73,548
Total	$	949,518	$	846,304

	September 30, 2017		December 31, 2016
Goodwill
Customer Management Services	$	79,391	$	42,589
Customer Growth Services		24,439		24,439
Customer Technology Services		40,839		41,500
Customer Strategy Services		21,915		21,120
Total	$	166,584	$	129,648

The following table presents revenue based upon the geographic location where the services are provided (in thousands):


	Three Months Ended September 30,				Nine Months Ended September 30,
	2017		2016		2017		2016
Revenue
United States	$	197,664	$	166,993	$	570,305	$	507,819
Philippines		86,938		90,692		258,360		259,898
Latin America		31,361		30,832		96,301		90,154
Canada		18,937		891		56,035		3,020
Europe / Middle East / Africa		14,892		15,604		45,555		49,100
Asia Pacific		9,244		7,784		24,186		20,320
Total	$	359,036	$	312,796	$	1,050,742	$	930,311