RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)

3 Months Ended

Mar. 31, 2017

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three months ended March 31, 2017 and 2016, respectively, is as follows (in thousands):

	Three Months Ended March 31,
	2017		2016
Reduction in force
Customer Management Services	$	(36)	$	88
Customer Growth Services		—		—
Customer Technology Services		79		—
Customer Strategy Services		—		—
Total	$	43	$	88

	Three Months Ended March 31,
	2017		2016
Facility exit and other charges
Customer Management Services	$	42	$	—
Customer Growth Services		—		—
Customer Technology Services		84		—
Customer Strategy Services		—		—
Total	$	126	$	—

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accruals is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2016	$	1,468	$	98	$	1,566
Expense		105		126		231
Payments		(399)		(113)		(512)
Change due to foreign currency		2		—		2
Change in estimates		(62)		—		(62)
Balance as of March 31, 2017	$	1,114	$	111	$	1,225