SEGMENT INFORMATION

3 Months Ended

Mar. 31, 2017

SEGMENT INFORMATION [ABSTRACT]

SEGMENT INFORMATION

(3)SEGMENT INFORMATION

The Company reports the following four segments:

· the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;

· the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services;

· the CTS segment includes system design consulting, customer experience technology product, implementation and integration consulting services, and management of clients’ cloud and on-premise solutions; and

· the CSS segment provides professional services in customer experience strategy and operations, insights, system and operational process optimization, and culture development and knowledge management.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended March 31, 2017

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	252,098	$	(19)	$	252,079	$	11,242	$	20,596
Customer Growth Services		33,658		—		33,658		778		2,410
Customer Technology Services		35,850		(157)		35,693		1,812		3,057
Customer Strategy Services		16,847		—		16,847		668		427
Total	$	338,453	$	(176)	$	338,277	$	14,500	$	26,490

Three Months Ended March 31, 2016

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	228,019		(98)	$	227,921	$	12,254	$	15,595
Customer Growth Services		33,519		—		33,519		1,743		495
Customer Technology Services		35,370		(102)		35,268		2,875		2,780
Customer Strategy Services		15,702		—		15,702		857		(1,117)
Total	$	312,610	$	(200)	$	312,410	$	17,729	$	17,753

	Three Months Ended
	March 31,
	2017		2016
Capital Expenditures
Customer Management Services	$	8,579	$	11,978
Customer Growth Services		120		1,187
Customer Technology Services		3,200		1,733
Customer Strategy Services		136		51
Total	$	12,035	$	14,949

	March 31, 2017		December 31, 2016
Total Assets
Customer Management Services	$	572,787	$	585,679
Customer Growth Services		69,422		71,540
Customer Technology Services		125,581		115,537
Customer Strategy Services		72,361		73,548
Total	$	840,151	$	846,304
	March 31, 2017		December 31, 2016
Goodwill
Customer Management Services	$	42,395	$	42,589
Customer Growth Services		24,439		24,439
Customer Technology Services		41,500		41,500
Customer Strategy Services		21,431		21,120
Total	$	129,765	$	129,648

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

	Three Months Ended March 31,
	2017		2016
Revenue
United States	$	178,432	$	174,577
Philippines		85,575		84,296
Latin America		33,117		30,158
Europe / Middle East / Africa		15,410		16,492
Asia Pacific		7,111		5,650
Canada		18,632		1,237
Total	$	338,277	$	312,410