QUARTERLY FINANCIAL DATA (UNAUDITED) (TABLES)

12 Months Ended

Dec. 31, 2016

QUARTERLY FINANCIAL DATA (UNAUDITED) [ABSTRACT]

Schedule of Quarterly Financial Information [Table Text Block]

The following tables present certain quarterly financial data for the year ended December 31, 2016 (in thousands except per share amounts).

	First		Second		Third		Fourth
	Quarter		Quarter		Quarter		Quarter
Revenue	$	312,410	$	305,105	$	312,796	$	344,947
Cost of services		231,340		226,768		233,541		249,943
Selling, general and administrative		45,500		44,774		40,628		44,895
Depreciation and amortization		17,729		17,221		16,811		16,914
Restructuring charges, net		88		114		3,688		502
Impairment losses		—		—		5,602		26,448
Income from operations		17,753		16,228		12,526		6,245
Other income (expense)		(1,320)		(734)		(690)		290
(Provision for) benefit from income taxes		(4,528)		(2,952)		813		(6,196)
Non-controlling interest		(680)		(926)		(1,198)		(953)
Net income (loss) attributable to TeleTech stockholders	$	11,225	$	11,616	$	11,451	$	(614)
Weighted average shares outstanding
Basic		48,368		47,873		47,081		46,386
Diluted		48,746		48,221		47,315		46,677
Net income per share attributable to TeleTech stockholders
Basic	$	0.23	$	0.24	$	0.24	$	(0.01)
Diluted	$	0.23	$	0.24	$	0.24	$	(0.01)

The following tables present certain quarterly financial data for the year ended December 31, 2015 (in thousands except per share amounts).

	First		Second		Third		Fourth
	Quarter		Quarter		Quarter		Quarter
Revenue	$	325,521	$	310,223	$	309,195	$	341,816
Cost of services		232,984		223,617		225,978		245,668
Selling, general and administrative		50,237		47,376		48,418		48,575
Depreciation and amortization		15,363		15,680		15,486		17,279
Restructuring charges, net		809		198		622		185
Impairment losses		—		—		3,066		5,034
Income from operations		26,128		23,352		15,625		25,075
Other income (expense)		(1,688)		(18)		(1,995)		(590)
Provision for income taxes		(4,405)		(7,841)		(1,192)		(6,566)
Non-controlling interest		(1,263)		(797)		(1,243)		(916)
Net income attributable to TeleTech stockholders	$	18,772	$	14,696	$	11,195	$	17,003
Weighted average shares outstanding
Basic		48,370		48,325		48,345		48,439
Diluted		49,158		49,064		48,936		48,853
Net income per share attributable to TeleTech stockholders
Basic	$	0.39	$	0.30	$	0.23	$	0.35
Diluted	$	0.38	$	0.30	$	0.23	$	0.35