RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)

9 Months Ended

Sep. 30, 2016

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and nine months ended September 30, 2016 and 2015, respectively, is as follows (in thousands):

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2016		2015		2016		2015
Reduction in force
Customer Management Services	$	2,485	$	516	$	2,482	$	1,331
Customer Growth Services		108		—		108		—
Customer Technology Services		314		13		324		13
Customer Strategy Services		82		93		92		285
Total	$	2,989	$	622	$	3,006	$	1,629

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2016		2015		2016		2015
Facility exit and other charges
Customer Management Services	$	699	$	—	$	852	$	—
Customer Growth Services		—		—		—		—
Customer Technology Services		—		—		33		—
Customer Strategy Services		—		—		—		—
Total	$	699	$	—	$	885	$	—

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accruals is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2015	$	806	$	—	$	806
Expense		3,220		885		4,105
Payments		(1,229)		(712)		(1,941)
Change due to foreign currency		(77)		—		(77)
Change in estimates		(215)		—		(215)
Balance as of September 30, 2016	$	2,505	$	173	$	2,678