RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)

6 Months Ended

Jun. 30, 2016

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and six months endedJune 30, 2016 and 2015, respectively, is as follows (in thousands):

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2016		2015		2016		2015
Reduction in force
Customer Management Services	$	(92)	$	39	$	(4)	$	815
Customer Growth Services		—		—		—		—
Customer Technology Services		10		—		10		—
Customer Strategy Services		10		159		10		192
Total	$	(72)	$	198	$	16	$	1,007

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2016		2015		2016		2015
Facility exit charges
Customer Management Services	$	153	$	—	$	153	$	—
Customer Growth Services		—		—		—		—
Customer Technology Services		33		—		33		—
Customer Strategy Services		—		—		—		—
Total	$	186	$	—	$	186	$	—

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accruals is as follows (in thousands):

	Facility Exit Charges		Reduction in Force		Total
Balance as of December 31, 2015	$	—	$	806	$	806
Expense		186		201		387
Payments		—		(252)		(252)
Change due to foreign currency		—		(66)		(66)
Change in estimates		—		(185)		(185)
Balance as of June 30, 2016	$	186	$	504	$	690