SEGMENT INFORMATION

6 Months Ended

Jun. 30, 2016

SEGMENT INFORMATION [ABSTRACT]

SEGMENT INFORMATION

(3)SEGMENT INFORMATION

The Company reports the following four segments:

· the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;

· the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services;

· the CTS segment includes operational and design consulting, systems integration, and cloud and on-premise managed services, the requirements needed to design, deliver and maintain best-in-class multichannel customer engagement platforms; and

· the CSS segment provides professional services in customer experience strategy, customer intelligence analytics, system and operational process optimization, and culture development and knowledge management.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended June 30, 2016

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	212,886	$	(79)	$	212,807	$	11,879	$	8,339
Customer Growth Services		36,893		—		36,893		1,639		3,482
Customer Technology Services		37,479		(129)		37,350		2,855		3,376
Customer Strategy Services		18,055		—		18,055		848		1,031
Total	$	305,313	$	(208)	$	305,105	$	17,221	$	16,228

Three Months Ended June 30, 2015

							Depreciation
	Gross		Intersegment		Net		&		Income from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	219,316	$	—	$	219,316	$	11,053	$	13,324
Customer Growth Services		30,570		—		30,570		1,523		2,122
Customer Technology Services		38,094		(7)		38,087		2,195		3,250
Customer Strategy Services		22,250		—		22,250		909		4,656
Total	$	310,230	$	(7)	$	310,223	$	15,680	$	23,352

Six Months Ended June 30, 2016

							Depreciation
	Gross		Intersegment		Net		&		Income from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	440,905	$	(177)	$	440,728	$	24,133	$	23,934
Customer Growth Services		70,412		—		70,412		3,382		3,977
Customer Technology Services		72,849		(231)		72,618		5,730		6,156
Customer Strategy Services		33,757		—		33,757		1,705		(86)
Total	$	617,923	$	(408)	$	617,515	$	34,950	$	33,981

Six Months EndedJune 30, 2015

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	462,325		—	$	462,325	$	21,850	$	35,026
Customer Growth Services		56,526		—		56,526		3,008		2,148
Customer Technology Services		73,815		(14)		73,801		4,359		5,259
Customer Strategy Services		43,092		—		43,092		1,826		7,047
Total	$	635,758	$	(14)	$	635,744	$	31,043	$	49,480

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2016		2015		2016		2015
Capital Expenditures
Customer Management Services	$	9,260	$	12,569	$	21,238	$	22,016
Customer Growth Services		1,984		1,832		3,171		3,137
Customer Technology Services		1,280		1,786		3,013		4,068
Customer Strategy Services		270		280		321		284
Total	$	12,794	$	16,467	$	27,743	$	29,505

	June 30, 2016		December 31, 2015
Total Assets
Customer Management Services	$	489,177	$	512,100
Customer Growth Services		79,085		75,291
Customer Technology Services		160,139		159,850
Customer Strategy Services		93,747		96,086
Total	$	822,148	$	843,327
	June 30, 2016		December 31, 2015
Goodwill
Customer Management Services	$	22,106	$	22,009
Customer Growth Services		24,439		24,439
Customer Technology Services		42,863		42,709
Customer Strategy Services		24,684		25,026
Total	$	114,092	$	114,183

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

	Three Months Ended June 30,				Six Months Ended June 30,
	2016		2015		2016		2015
Revenue
United States	$	166,249	$	157,740	$	340,827	$	329,393
Philippines		84,910		85,585		169,204		170,572
Latin America		29,164		37,623		59,322		78,177
Europe / Middle East / Africa		17,004		19,290		33,497		38,603
Asia Pacific		6,886		8,437		12,536		16,111
Canada		892		1,548		2,129		2,888
Total	$	305,105	$	310,223	$	617,515	$	635,744