SEGMENT INFORMATION

3 Months Ended

Mar. 31, 2016

SEGMENT INFORMATION [ABSTRACT]

SEGMENT INFORMATION

(3)SEGMENT INFORMATION

The Company reports the following four segments:

· the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;

· the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services;

· the CTS segment includes operational and design consulting, systems integration, and cloud and on-premise managed services, the requirements needed to design, deliver and maintain best-in-class multichannel customer engagement platforms; and

· the CSS segment provides professional services in customer experience strategy, customer intelligence analytics, system and operational process optimization, and culture development and knowledge management.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended March 31, 2016

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	228,019	$	(98)	$	227,921	$	12,254	$	15,595
Customer Growth Services		33,519		—		33,519		1,743		495
Customer Technology Services		35,370		(102)		35,268		2,875		2,780
Customer Strategy Services		15,702		—		15,702		857		(1,117)
Total	$	312,610	$	(200)	$	312,410	$	17,729	$	17,753

Three Months Ended March 31, 2015

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	243,009	$	—	$	243,009	$	10,797	$	21,702
Customer Growth Services		25,956		—		25,956		1,485		26
Customer Technology Services		35,721		(7)		35,714		2,164		2,009
Customer Strategy Services		20,842		—		20,842		917		2,391
Total	$	325,528	$	(7)	$	325,521	$	15,363	$	26,128

	Three Months Ended
	March 31,
	2016		2015
Capital Expenditures
Customer Management Services	$	11,978	$	9,447
Customer Growth Services		1,187		1,305
Customer Technology Services		1,733		2,282
Customer Strategy Services		51		4
Total	$	14,949	$	13,038

	March 31, 2016		December 31, 2015
Total Assets
Customer Management Services	$	546,610	$	512,100
Customer Growth Services		72,460		75,291
Customer Technology Services		154,770		159,850
Customer Strategy Services		92,053		96,086
Total	$	865,893	$	843,327
	March 31, 2016		December 31, 2015
Goodwill
Customer Management Services	$	22,218	$	22,009
Customer Growth Services		24,439		24,439
Customer Technology Services		42,709		42,709
Customer Strategy Services		25,140		25,026
Total	$	114,506	$	114,183

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

	Three Months Ended March 31,
	2016		2015
Revenue
United States	$	174,577	$	171,653
Philippines		84,296		84,987
Latin America		30,158		40,554
Europe / Middle East / Africa		16,492		19,313
Asia Pacific		5,650		7,674
Canada		1,237		1,340
Total	$	312,410	$	325,521