QUARTERLY FINANCIAL DATA (UNAUDITED) (TABLES)

12 Months Ended

Dec. 31, 2015

QUARTERLY FINANCIAL DATA (UNAUDITED) [ABSTRACT]

Schedule of Quarterly Financial Information [Table Text Block]

The following tables present certain quarterly financial data for the year ended December 31, 2015 (in thousands except per share amounts).

	First		Second		Third		Fourth
	Quarter		Quarter		Quarter		Quarter
Revenue	$	325,521	$	310,223	$	309,195	$	341,816
Cost of services		232,984		223,617		225,978		245,668
Selling, general and administrative		50,237		47,376		48,418		48,575
Depreciation and amortization		15,363		15,680		15,486		17,279
Restructuring charges, net		809		198		622		185
Impairment losses		—		—		3,066		5,034
Income from operations		26,128		23,352		15,625		25,075
Other income (expense)		(1,688)		(18)		(1,995)		(590)
Provision for income taxes		(4,405)		(7,841)		(1,192)		(6,566)
Non-controlling interest		(1,263)		(797)		(1,243)		(916)
Net income attributable to TeleTech stockholders	$	18,772	$	14,696	$	11,195	$	17,003
Weighted average shares outstanding
Basic		48,370		48,325		48,345		48,439
Diluted		49,158		49,064		48,936		48,853
Net income per share attributable to TeleTech stockholders
Basic	$	0.39	$	0.30	$	0.23	$	0.35
Diluted	$	0.38	$	0.30	$	0.23	$	0.35

The following tables present certain quarterly financial data for the year ended December 31, 2014 (in thousands except per share amounts).

	First		Second		Third		Fourth
	Quarter		Quarter		Quarter		Quarter
Revenue	$	302,221	$	295,490	$	305,900	$	338,170
Cost of services		213,787		212,315		220,244		240,146
Selling, general and administrative		50,367		47,802		49,847		50,537
Depreciation and amortization		13,170		14,089		13,893		15,386
Restructuring charges, net		540		617		593		1,600
Impairment losses		—		—		—		373
Income from operations		24,357		20,667		21,323		30,128
Other income (expense)		(178)		2,880		(856)		2,138
(Provision for) benefit from income taxes		(2,876)		(5,417)		(5,778)		(8,971)
Non-controlling interest		(1,085)		(1,268)		(1,442)		(1,329)
Net income attributable to TeleTech stockholders	$	20,218	$	16,862	$	13,247	$	21,966
Weighted average shares outstanding
Basic		50,045		49,351		49,093		48,714
Diluted		50,973		50,111		49,940		49,514
Net income per share attributable to TeleTech stockholders
Basic	$	0.40	$	0.34	$	0.27	$	0.45
Diluted	$	0.40	$	0.34	$	0.27	$	0.44