RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)

12 Months Ended

Dec. 31, 2015

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

Comprehensive Income for the years ended December 31, 2015,  2014 and 2013, respectively, is as follows (in thousands):

	Year Ended December 31,
	2015		2014		2013
Reduction in force
Customer Management Services	$	1,482	$	2,182	$	3,832
Customer Growth Services		22		56		43
Customer Technology Services		13		709		73
Customer Strategy Services		297		389		189
Total	$	1,814	$	3,336	$	4,137

	Year Ended December 31,
	2015		2014		2013
Facility exit charges
Customer Management Services	$	—	$	14	$	298
Customer Growth Services		—		—		—
Customer Technology Services		—		—		—
Customer Strategy Services		—		—		—
Total	$	—	$	14	$	298

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accruals for the years ended December 31, 2015 and 2014, respectively, is as follows (in thousands):

	Closure of
	Delivery		Reduction
	Centers		in Force		Total
Balance as of December 31, 2013	$	—	$	1,353	$	1,353
Expense		14		3,442		3,456
Payments		(14)		(2,618)		(2,632)
Changes in estimates		—		(106)		(106)
Balance as of December 31, 2014		—		2,071		2,071
Expense		—		1,814		1,814
Payments		—		(2,869)		(2,869)
Changes due to foreign currency		—		(210)		(210)
Changes in estimates		—		—		—
Balance as of December 31, 2015	$	—	$	806	$	806