SEGMENT INFORMATION (TABLES)

12 Months Ended

Dec. 31, 2015

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Year Ended December 31, 2015

							Depreciation
	Gross		Intersegment		Net		&		Income from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	913,272	$	—	$	913,272	$	44,633	$	58,018
Customer Growth Services		129,021		—		129,021		6,065		3,077
Customer Technology Services		157,838		(232)		157,606		9,775		13,339
Customer Strategy Services		86,856		—		86,856		3,335		15,746
Total	$	1,286,987	$	(232)	$	1,286,755	$	63,808	$	90,180

Year Ended December 31, 2014

							Depreciation
	Gross		Intersegment		Net		&		Income from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	923,497	$	—	$	923,497	$	40,577	$	76,792
Customer Growth Services		115,434		—		115,434		6,048		7,255
Customer Technology Services		139,218		(36)		139,182		7,489		4,519
Customer Strategy Services		63,668		—		63,668		2,424		7,909
Total	$	1,241,817	$	(36)	$	1,241,781	$	56,538	$	96,475

Year Ended December 31, 2013

							Depreciation
	Gross		Intersegment		Net		&		Income from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	892,145	$	(1,262)	$	890,883	$	33,884	$	75,689
Customer Growth Services		100,996		—		100,996		4,127		3,024
Customer Technology Services		152,769		(284)		152,485		6,201		19,965
Customer Strategy Services		49,643		(850)		48,793		1,852		2,721
Total	$	1,195,553	$	(2,396)	$	1,193,157	$	46,064	$	101,399

	For the Year Ended December 31,
	2015		2014		2013
Capital Expenditures
Customer Management Services	$	56,570	$	49,630	$	40,007
Customer Growth Services		4,681		3,195		3,421
Customer Technology Services		4,216		14,423		6,450
Customer Strategy Services		1,128		393		486
Total	$	66,595	$	67,641	$	50,364

	December 31,
	2015		2014		2013
Total Assets
Customer Management Services	$	512,100	$	514,957	$	554,015
Customer Growth Services		75,291		88,394		86,416
Customer Technology Services		159,850		159,441		157,040
Customer Strategy Services		96,086		89,683		44,871
Total	$	843,327	$	852,475	$	842,342
	December 31,
	2015		2014		2013
Goodwill
Customer Management Services	$	22,009	$	25,871	$	19,819
Customer Growth Services		24,439		30,395		30,128
Customer Technology Services		42,709		42,709		42,709
Customer Strategy Services		25,026		29,730		10,087
Total	$	114,183	$	128,705	$	102,743

Schedule of Revenue by Geographic Area

The following tables present certain financial data based upon the geographic location where the services are provided (in thousands):

	As of and for the
	Year Ended December 31,
	2015		2014		2013
Revenue
United States	$	679,959	$	603,297	$	556,239
Philippines		343,013		348,339		354,942
Latin America		147,267		172,270		176,906
Europe / Middle East / Africa		78,182		83,944		72,644
Asia Pacific		32,554		28,294		18,489
Canada		5,780		5,637		13,937
Total	$	1,286,755	$	1,241,781	$	1,193,157
Property, plant and equipment, gross
United States	$	415,918	$	382,508	$	337,311
Philippines		140,712		119,482		101,123
Latin America		49,464		67,193		75,618
Europe / Middle East / Africa		14,567		13,367		12,311
Asia Pacific		23,181		26,502		28,195
Canada		16,239		19,299		20,941
Total	$	660,081	$	628,351	$	575,499
Other long-term assets
United States	$	34,007	$	27,728	$	34,891
Philippines		5,220		5,202		4,408
Latin America		1,161		1,456		5,299
Europe / Middle East / Africa		811		692		311
Asia Pacific		165		1,309		779
Canada		1,122		271		38
Total	$	42,486	$	36,658	$	45,726