UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM
CURRENT REPORT
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Item 5.02. Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers; Compensatory Arrangement of Certain Officers.
(b) On September 11, 2024, Michelle Swanback, president of TTEC Holdings, Inc. (“TTEC”) and TTEC Engage business segment’s chief executive officer, notified the company that she is resigning, effective December 31, 2024. Over the next few months, Ms. Swanback will support an orderly transition of her TTEC Engage responsibilities to John Abou, TTEC Engage president. Her responsibilities as the president of TTEC Holdings, Inc. will revert back to Kenneth Tuchman, TTEC Holdings, Inc.’s chief executive officer.
(c) John P. Abou, 50, joined TTEC in July 2024 as president of the TTEC Engage business segment. Mr. Abou is a 27-year veteran of the business process and technology outsourcing industry. Before joining TTEC, Mr. Abou worked for Sutherland Global Services, where between 2023 and 2024, he served as the chief executive officer of CXM practice and as the global head of service delivery; prior to 2023, he held positions of increasing responsibility, including the chief executive officer for technology-media-communication vertical and travel and retail verticals. Mr. Abou holds a bachelor’s degree in accounting and an executive MBA.
SIGNATURE
Pursuant to the requirements of the Securities and Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
| TTEC Holdings, Inc. | ||
| (Registrant) | ||
| Date: September 11, 2024 | By: | /s/ Margaret B. McLean |
| Margaret B. McLean | ||
| General Counsel & Chief Risk Officer | ||