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Pay vs Performance Disclosure - USD ($)
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2020
Pay vs Performance Disclosure        
Pay vs Performance Disclosure, Table

Pay Versus Performance (PvP) Table

 

The table below shows compensation actually paid (as defined by the SEC in Item 402(v) of Regulation S-K) for our executives and our financial performance for the years shown in the table. For purposes of this discussion, our CEO is also referred to as our principal executive officer or “PEO” and our other Named Executive Officers are referred to as our “Non-PEO NEOs”:

 

          Value of an Initial $100
Investment Based on 12/31/19		   Company Selected Measure
Fiscal
Year		 Summary
Compensation
Table Total
for PEO1,2		 Compensation
Actually Paid
to PEO1,3		 Average
Summary
Compensation
Table Total
For Non-PEO
NEOs1,4		 Average
Compensation
Actually Paid
to Non-PEO
NEOs1,5		 Total
Shareholder
Return6		 Peer Group
Total
Shareholder
Return7		 Net
Income (millions)8		 Pre-Bonus Adjusted
Operating Income (millions)9
2023 $100,151 $100,151 $1,782,960 $138,937 $61 $158 $18.3 $154.7
2022 $69,683 $69,683 $6,423,892 $1,502,297 $119 $125 $117.3 $197.8
2021 $632,135 $632,135 $2,045,642 $2,745,100 $241 $194 $158.2 $251.4
2020 $628,295 $628,295 $1,917,864 $2,325,816 $192 $129 $129.3 $237.5

 

1.The NEOs included in these columns reflect the following individuals:

 

Year PEO Non-PEO NEOs
2023 Kenneth D. Tuchman Michelle "Shelly" R. Swanback, Francois  Bourret, Dustin J. Semach, David J. Seybold, Margaret B. McLean
2022 Kenneth D. Tuchman Dustin J. Semach, Michelle "Shelly" R. Swanback, Regina M. Paolillo, David J. Seybold
2021 Kenneth D. Tuchman Regina M. Paolillo, Richard S. Erickson, Judi A. Hand, Margaret B. McLean, Dustin J. Semach
2020 Kenneth D. Tuchman Regina M. Paolillo, Martin F. DeGhetto, Richard S. Erickson, Judi A. Hand, Margaret B. McLean

 

 

2.Amounts reflect Summary Compensation Table Total Pay for our NEOs for each corresponding year.
3.Compensation Actually Paid (CAP) has been calculated based on the requirements and methodology set forth in the applicable SEC rules (Item 402(v) of Regulation S-K). Since Mr. Tuchman does not currently receive equity grants, there is no equity adjustments recorded and the dollar amounts reflect the actual amount of compensation earned during the applicable year.
4.The amounts reported under "Average Summary Compensation Table Total" for non-PEO NEOs represent the average of the amounts reported for the Company's Named Executive Officers (NEOs) as a group (excluding any individual serving as PEO for such year) in the 'Total' column of the Summary Compensation Table in each applicable year.
5.The amounts in column "Average Compensation Actually Paid" for non-PEO NEOs represent the average amount of compensation paid to the NEOs as a group (excluding the PEO), as computed in accordance with Item 402(v) of Regulation S-K. The dollar amounts do not reflect the actual average amount of compensation earned by or paid to the NEOs as a group during the applicable year. In accordance with the requirements of Item 402(v) of Regulation S-K, the adjustments in the table below were made to the NEOs' total compensation for each year to determine the compensation actually paid. See "Reconciliation of Summary Compensation Table Total to Compensation Actually Paid for Non-PEO NEOs" table below for additional information.
6.Total Shareholder Return (TSR) represents the cumulative return on a fixed investment of $100 in the Company’s common stock, for the period beginning on the last trading day of fiscal year 2019 through the end of the applicable fiscal year, assuming reinvestment of dividends.
7.Peer Group Total Shareholder Return represents the cumulative return on a fixed investment of $100 in the same Customized Peer Group utilized in our annual 10-K Stock Performance Graph (Accenture Plc, Cognizant Technology Solutions Corp, Concentrix Corp, Globant S.A., Teleperformance, Telus International) for the period beginning on the last trading day of fiscal year 2019 through the end of the applicable fiscal year, assuming reinvestment of dividends.
8.The dollar amounts reported represent the net income reflected in the Company’s audited financial statements for the applicable year.
9.We use Pre-Bonus Adjusted Operating Income as a performance measure in our annual cash-based incentive plan. Refer to "Reconciliation of Non-GAAP Income from Operations" table on Page 57 for reconciliations from GAAP figures to Pre-Bonus adjusted operating figures. TTEC presents company performance metrics on a non-GAAP basis to more accurately convey the performance of the business, which adjusts for non-operating items including, but not limited to, asset impairment, restructuring charges, cybersecurity incident-related costs, changes in acquisition contingent considerations, and one-time non-recurring items.

 

Reconciliation of Summary Compensation Table Total to Compensation Actually Paid for Non-PEO NEOs

 

Fiscal
Year		 Summary
Compensation
Table Total		 (Minus): Grant
Date Fair Value
of Equity
Awards Granted
in the Fiscal
Year		 Plus: Fair
Value at Fiscal
Year End of
Outstanding
and Unvested
Equity Awards
Granted in the
Fiscal Year		 Plus/(Minus):
Change in Fair
Value of
Outstanding
and Unvested
Equity Awards
Granted in
Prior Fiscal
Years		 Plus: Fair
Value at
Vesting of
Equity
Awards
Granted and
Vested in the
Fiscal Year		 Plus/(Minus):
Change in Fair
Value as of the
Vesting Date of
Equity Awards
Granted in Prior
Fiscal Years that
Vested in the
Fiscal Year		 (Minus): Fair
Value as of the
Prior Fiscal Year
End of Equity
Awards Granted
in Prior Fiscal
Years that
Failed to Meet
Vesting
Conditions in
the Fiscal Year		 Plus: Value of
Dividends or
Other Earnings
Paid on Equity
Awards Not
Otherwise
Reflected in
Total
Compensation

 

 

Compensation
Actually Paid

2023 $1,782,960 ($1,260,497) $300,520 ($546,207) $0 ($38,247) ($99,593) $0 $138,937
2022 $6,423,892 ($5,971,533) $1,427,926 $38,389 $48,620 ($126,588) ($338,408) $0 $1,502,297
2021 $2,045,642 ($758,623) $315,295 $753,592 $153,446 $235,747 $0 $0 $2,745,100
2020 $1,917,864 ($966,385) $797,796 $297,612 $375,662 $38,641 ($135,374) $0 $2,325,816

 

For purposes of the above adjustments, the fair value of equity awards on the applicable date were determined in accordance with FASB’s ASC Topic 718, using valuation methodologies that are generally consistent with those used to determine the grant-date fair value for accounting purposes.

 

The assumptions used in calculating the fair value of the equity awards did not differ in any material respect from the assumptions used to calculate the grant date fair value of the awards as reported in the Summary Compensation Table, except for the fair value calculations of performance-based equity awards, which reflect the currently known probable outcome of the performance vesting conditions as of each measurement date.

      
Company Selected Measure Name Adjusted Operating Income      
Named Executive Officers, Footnote
1.The NEOs included in these columns reflect the following individuals:
Year PEO Non-PEO NEOs
2023 Kenneth D. Tuchman Michelle "Shelly" R. Swanback, Francois  Bourret, Dustin J. Semach, David J. Seybold, Margaret B. McLean
2022 Kenneth D. Tuchman Dustin J. Semach, Michelle "Shelly" R. Swanback, Regina M. Paolillo, David J. Seybold
2021 Kenneth D. Tuchman Regina M. Paolillo, Richard S. Erickson, Judi A. Hand, Margaret B. McLean, Dustin J. Semach
2020 Kenneth D. Tuchman Regina M. Paolillo, Martin F. DeGhetto, Richard S. Erickson, Judi A. Hand, Margaret B. McLean
      
Peer Group Issuers, Footnote 7.Peer Group Total Shareholder Return represents the cumulative return on a fixed investment of $100 in the same Customized Peer Group utilized in our annual 10-K Stock Performance Graph (Accenture Plc, Cognizant Technology Solutions Corp, Concentrix Corp, Globant S.A., Teleperformance, Telus International) for the period beginning on the last trading day of fiscal year 2019 through the end of the applicable fiscal year, assuming reinvestment of dividends.      
PEO Total Compensation Amount $ 100,151 $ 69,683 $ 632,135 $ 628,295
PEO Actually Paid Compensation Amount 100,151 69,683 632,135 628,295
Non-PEO NEO Average Total Compensation Amount 1,782,960 6,423,892 2,045,642 1,917,864
Non-PEO NEO Average Compensation Actually Paid Amount $ 138,937 1,502,297 2,745,100 2,325,816
Compensation Actually Paid vs. Total Shareholder Return      
Compensation Actually Paid vs. Net Income

     
Compensation Actually Paid vs. Company Selected Measure

     
Total Shareholder Return Vs Peer Group      
Tabular List, Table

Most Important Performance Measures

 

Following is an unranked list of the financial performance measures we consider most important in linking company performance and compensation actually paid to our Named Executive Officers for the most recently completed fiscal year. Further information on our performance measures is described in our Compensation Discussion & Analysis (CD&A) above.

 

●Pre-Bonus Adjusted Operating Income
●Revenue
●Adjusted EBITDA
     
Total Shareholder Return Amount $ 61 119 241 192
Peer Group Total Shareholder Return Amount 158 125 194 129
Net Income (Loss) $ 18,300,000 $ 117,300,000 $ 158,200,000 $ 129,300,000
Company Selected Measure Amount 154,700,000 197,800,000 251,400,000 237,500,000
PEO Name Kenneth D. Tuchman      
Measure:: 1        
Pay vs Performance Disclosure        
Name Pre-Bonus Adjusted Operating Income      
Non-GAAP Measure Description 9.We use Pre-Bonus Adjusted Operating Income as a performance measure in our annual cash-based incentive plan. Refer to "Reconciliation of Non-GAAP Income from Operations" table on Page 57 for reconciliations from GAAP figures to Pre-Bonus adjusted operating figures. TTEC presents company performance metrics on a non-GAAP basis to more accurately convey the performance of the business, which adjusts for non-operating items including, but not limited to, asset impairment, restructuring charges, cybersecurity incident-related costs, changes in acquisition contingent considerations, and one-time non-recurring items.      
Measure:: 2        
Pay vs Performance Disclosure        
Name Revenue      
Measure:: 3        
Pay vs Performance Disclosure        
Name Adjusted EBITDA      
Non-PEO NEO | Equity Awards Value In Summary Compensation Table (Grant Date Value) [Member]        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount $ (1,260,497) $ (5,971,533) $ (758,623) $ (966,385)
Non-PEO NEO | Fair Value of Awards Forfeited or Cancelled, Restricted Stock Units (RSUs) [Member]        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 300,520 1,427,926 315,295 797,796
Non-PEO NEO | Plus/(Minus): Change in Fair Value of Outstanding and Unvested Equity Awards Granted in Prior Fiscal Years        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount (546,207) 38,389 753,592 297,612
Non-PEO NEO | Plus: Fair Value at Vesting of Equity Awards Granted and Vested in the Fiscal Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 0 48,620 153,446 375,662
Non-PEO NEO | Plus/(Minus): Change in Fair Value as of the Vesting Date of Equity Awards Granted in Prior Fiscal Years that Vested in the Fiscal Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount (38,247) (126,588) 235,747 38,641
Non-PEO NEO | (Minus): Fair Value as of the Prior Fiscal Year End of Equity Awards Granted in Prior Fiscal Years that Failed to Meet Vesting Conditions in the Fiscal Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount (99,593) (338,408) 0 (135,374)
Non-PEO NEO | Plus: Value of Dividends or Other Earnings Paid on Equity Awards Not Otherwise Reflected in Total Compensation        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount $ 0 $ 0 $ 0 $ 0