0001104659-21-100146.txt : 20210804 0001104659-21-100146.hdr.sgml : 20210804 20210804170059 ACCESSION NUMBER: 0001104659-21-100146 CONFORMED SUBMISSION TYPE: 8-K PUBLIC DOCUMENT COUNT: 14 CONFORMED PERIOD OF REPORT: 20210803 ITEM INFORMATION: Results of Operations and Financial Condition ITEM INFORMATION: Financial Statements and Exhibits FILED AS OF DATE: 20210804 DATE AS OF CHANGE: 20210804 FILER: COMPANY DATA: COMPANY CONFORMED NAME: TTEC Holdings, Inc. CENTRAL INDEX KEY: 0001013880 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-HELP SUPPLY SERVICES [7363] IRS NUMBER: 841291044 STATE OF INCORPORATION: DE FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 8-K SEC ACT: 1934 Act SEC FILE NUMBER: 001-11919 FILM NUMBER: 211144973 BUSINESS ADDRESS: STREET 1: 9197 S PEORIA STREET CITY: ENGLEWOOD STATE: CO ZIP: 80112 BUSINESS PHONE: 303-397-8100 MAIL ADDRESS: STREET 1: 9197 S PEORIA STREET CITY: ENGLEWOOD STATE: CO ZIP: 80112 FORMER COMPANY: FORMER CONFORMED NAME: TELETECH HOLDINGS INC DATE OF NAME CHANGE: 19960509 8-K 1 tm2123974d1_8k.htm FORM 8-K
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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

 

FORM 8-K

 

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the

Securities Exchange Act of 1934

 

Date of Report (Date of earliest event reported): August 3, 2021

 

TTEC Holdings, Inc.

(Exact name of registrant as specified in its charter)

 

Delaware 001-11919 84-1291044
(State or other jurisdiction (Commission file (IRS Employer
of incorporation) number) Identification Number)

 

9197 S. Peoria Street, Englewood, CO 80112-5833

(Address of principal executive offices) (Zip Code)

 

Registrant’s telephone number, including area code: 303-397-8100

 

Not Applicable

(Former name or former address if changed since last report)

 

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):

 

¨ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
¨ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
¨ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
¨ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

 

Securities registered pursuant to Section 12(b) of the Act:

Title of each class Trading Symbol(s) Name of each exchange on which registered
Common stock of TTEC Holdings, Inc., $0.01 par value per share TTEC NASDAQ

 

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

 

Emerging growth company ¨

 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨

 

 

 

 

 

Item 2.02.Results of Operations and Financial Condition.

 

On August 3, 2021, TTEC Holdings, Inc. issued a press release announcing its financial results for its second quarter ended June 30, 2021.

 

A copy of the August 3, 2021 press release is attached hereto as Exhibit 99.1 to this current report on Form 8-K.

 

Item 9.01.Financial Statements and Exhibits

 

(d)  Exhibits.

 

EXHIBIT INDEX

 

Exhibit No.   Description
99.1   Press release announcing financial results for second quarter ended June 30, 2021
104   Cover Page Interactive Data File (formatted in Inline XBRL and contained in Exhibit 101)

 

The information in this Form 8-K, including the exhibits attached hereto, is being furnished and shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in any such filing.

 

2

 

 

SIGNATURE

 

Pursuant to the requirements of the Securities and Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

  TTEC Holdings, Inc.
  (Registrant)
   
     
Date: August 4, 2021 By: /s/ Regina M. Paolillo
    Regina M. Paolillo
    Chief Financial Officer

 

3 

 

 EX-99.1 2 tm2123974d1_ex99-1.htm EXHIBIT 99.1

 

Exhibit 99.1

 

 

 

TTEC Announces Record Second Quarter 2021 Financial Results

 

Second Quarter 2021

 

Revenue Increased 22 Percent to $554.8 Million 

Operating Income was $65.8 Million or 11.9 Percent of Revenue 

(Non-GAAP $78.6 Million or 14.2 Percent of Revenue) 

Net Income was $47.4 Million ($60.2 Million Non-GAAP) 

Adjusted EBITDA was $95.7 Million or 17.3 Percent of Revenue 

Fully Diluted EPS was $1.00 ($1.27 Non-GAAP)

 

Bookings of $204 million 

Raises Outlook for Full Year 2021

 

DENVER, August 3, 2021 – TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the second quarter ended June 30, 2021.

 

“Our record revenue and profitability has us well positioned to achieve significant financial milestones in 2021 and beyond,” commented Ken Tuchman, chairman, and chief executive officer. “Our continued velocity in growing our existing client volume and adding new clients has set us up for long-term growth as they leverage the full breadth of our CX offerings.”

 

Tuchman continued, “As the world becomes increasingly reliant on digital technology to work, study, play, communicate and collaborate, companies are seeking trusted partners like TTEC to help them infuse the best of these capabilities into their customer experiences. Through both our Digital and Engage businesses, we bring technology and humanity together by combining advanced analytics, customized CRM, AI-enabled technology solutions, and automation with talented brand ambassadors to deliver happy, loyal customers and breakthrough business results.”

 

SECOND QUARTER 2021 FINANCIAL HIGHLIGHTS

 

Revenue

 

•Second quarter 2021 GAAP revenue increased 22.4 percent to $554.8 million compared to $453.1 million in the prior year period.

•Foreign exchange had a $10.4 million positive impact on revenue in the second quarter 2021.

 

Income from Operations

 

•Second quarter 2021 GAAP income from operations was $65.8 million, or 11.9 percent of revenue, compared to $49.0 million, or 10.8 percent of revenue in the prior year period.

•Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $78.6 million or 14.2 percent of revenue versus $56.7 million or 12.5 percent for the prior year period.

•Foreign exchange had a $1.1 million negative impact on income from operations in the second quarter 2021.

 

Investor Relations Contact

Paul Miller

+1.303.397.8641

  

Public Relations Contact

Nick Cerise

+1.303.397.8331

  

Address

9197 South Peoria Street

Englewood, CO 80112

  

Contact

ttec.com

+1.800.835.3832

 

 

 

 

 

 

Adjusted EBITDA

 

•Second quarter 2021 Non-GAAP Adjusted EBITDA was $95.7 million or 17.3 percent of revenue, compared to $71.0 million or 15.7 percent of revenue in the prior year period.

 

Earnings Per Share

 

•Second quarter 2021 GAAP fully diluted earnings per share was $1.00 compared to $0.67 for the same period last year.

•Non-GAAP fully diluted earnings per share was $1.27 compared to $0.85 in the prior year period.

 

Bookings

 

•During the second quarter 2021, TTEC signed an estimated $204 million in annualized contract value compared to $214 million in the prior year period. Second quarter bookings mix was diversified across segments, verticals, and geographies.

 

STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS

 

•Cash flow from operations in the second quarter 2021 was $63.1 million compared to $43.1 million for the second quarter 2020.

•Capital expenditures in the second quarter 2021 were $12.0 million compared to $15.1 million for the second quarter 2020.

•As of June 30, 2021, TTEC had cash and cash equivalents of $174.7 million and debt of $842.5 million, resulting in a net debt position of $667.8 million. This compares to a net debt position of $231.7 million for the same period 2020. The increase in net debt is primarily attributable to the acquisition of Avtex Solutions Holdings, LLC in April 2021.

•As of June 30, 2021, TTEC had approximately $360 million of additional borrowing capacity available under its credit facility compared to $195 million for the same period 2020.

•Paid a $0.43 per share, $20.1 million in the aggregate, semi-annual dividend on April 21, 2021, an approximate 7.5 percent increase over the semi-annual dividend paid in October 2020 and a 26.5 percent increase over the April 2020 dividend.

 

Investor Relations Contact

Paul Miller

+1.303.397.8641

  

Public Relations Contact

Nick Cerise

+1.303.397.8331

  

Address

9197 South Peoria Street

Englewood, CO 80112

  

Contact

ttec.com

+1.800.835.3832

 

 

 

 

 

 

SEGMENT REPORTING & COMMENTARY

 

TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTEC Engage (Engage). Financial highlights for the two segments are provided below.

 

TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions

 

•Second quarter 2021 GAAP revenue for TTEC Digital increased 40.0 percent to $108.0 million from $77.1 million for the year ago period. Income from operations was $9.6 million or 8.9 percent of revenue compared to operating income of $14.4 million or 18.6 percent of revenue for the prior year period.

•Non-GAAP income from operations was $17.1 million, or 15.8 percent of revenue compared to operating income of $16.0 million or 20.7 percent of revenue in the prior year period.

•Foreign exchange had a $1.2 million positive impact on revenue and negligible impact on income from operations.

 

TTEC Engage – Digitally-enabled customer care, acquisition, and fraud mitigation services

 

•Second quarter 2021 GAAP revenue for TTEC Engage increased 18.8 percent to $446.8 million from $375.9 million for the year ago period. Income from operations was $56.3 million or 12.6 percent of revenue compared to operating income of $34.6 million or 9.2 percent of revenue for the prior year period.

•Non-GAAP income from operations was $61.5 million or 13.8 percent of revenue compared to operating income of $40.7 million or 10.8 percent of revenue in the prior year period.

•Foreign exchange had a $9.2 million positive impact on revenue and $1.1 million negative impact on income from operations.

 

BUSINESS OUTLOOK

 

“We had an exceptional quarter that exceeded our revenue and profit forecast,” commented Regina Paolillo, chief financial and administrative officer. “Our year-to-date 2021 results further underscore the market differentiation in our technology-rich customer experience-as-a-service offerings as we capitalize on the favorable trends within a large and growing addressable market.”

 

Paolillo continued, “We believe our clients will continue to turn to TTEC as their trusted go-to-partner for exceptional CX technology and service solutions. We have a high degree of confidence in our improved 2021 outlook, including the revenue and profitability split between the third and fourth quarters of the year.”

 

Our raised full-year 2021 outlook is as follows:

 

Revenue between $2.248 and $2.266 billion, an increase of 15.3 and 16.3 percent over the prior year.

 

Non-GAAP Operating Income margins between 12.4 and 12.7 percent.

 

•Margin of approximately 13.3 percent for TTEC Digital and 12.4 percent for TTEC Engage

 

Non-GAAP Adjusted EBITDA margins between 15.3 and 15.7 percent.

 

•Margin of approximately 16.2 percent for TTEC Digital and 15.3 percent for TTEC Engage

 

Non-GAAP Earnings Per Share between $4.35 and $4.51.

 

Investor Relations Contact

Paul Miller

+1.303.397.8641

  

Public Relations Contact

Nick Cerise

+1.303.397.8331

  

Address

9197 South Peoria Street

Englewood, CO 80112

  

Contact

ttec.com

+1.800.835.3832

 

 

 

 

 

 

Capital expenditures are estimated to between 2.9 and 3.1 percent of revenue, of which approximately 60 percent is growth oriented.

 

Effective tax rate for the full year is estimated between 22 and 24 percent.

 

Diluted share count for the full year is estimated between 47.2 and 47.6 million.

 

We estimate the second half 2021 mix as follows:

 

•Revenue: 49 percent third quarter, 51 percent fourth quarter

•Non-GAAP Operating Income: 44 percent third quarter, 56 percent fourth quarter

•Non-GAAP Adjusted EBITDA: 45 percent third quarter, 55 percent fourth quarter

 •Non-GAAP Earnings Per Share: 43 percent third quarter, 57 percent fourth quarter

 

We estimate the Digital - Engage second half 2021 mix as follows:

 

•Revenue: 20 percent Digital, 80 percent Engage, of which 47 percent of Digital and 52 percent of Engage in the fourth quarter, respectively.

•Non-GAAP Operating Income: 24 percent Digital, 76 percent Engage, of which 44 percent of Digital and 60 percent of Engage in the fourth quarter, respectively.

•Adjusted EBITDA: 23 percent Digital, 77 percent Engage, of which 45 percent of Digital and 58 percent of Engage in the fourth quarter, respectively.

 

NON-GAAP FINANCIAL MEASURES

 

This press release contains a discussion of certain Non-GAAP financial measures that the company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release.

 

•GAAP metrics are presented in accordance with Generally Accepted Accounting Principles.

•Non-GAAP - As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, among other items.

 

ABOUT TTEC

 

TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform.  Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the company’s Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions.  The company’s Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud mitigation, and data annotation solutions. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com

 

Investor Relations Contact

Paul Miller

+1.303.397.8641

  

Public Relations Contact

Nick Cerise

+1.303.397.8331

  

Address

9197 South Peoria Street

Englewood, CO 80112

  

Contact

ttec.com

+1.800.835.3832

 

 

 

 

 

 

FORWARD-LOOKING STATEMENTS

 

This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of TTEC Holdings, Inc.’s management and are subject to significant risks and uncertainties. We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the “SEC”) and is available on TTEC’s website www.ttec.com, and on the SEC's public website at www.sec.gov. Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients’ business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients’ business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. TTEC Holdings, Inc. does not undertake to update any forward-looking statements.

 

Investor Relations Contact

Paul Miller

+1.303.397.8641

  

Public Relations Contact

Nick Cerise

+1.303.397.8331

  

Address

9197 South Peoria Street

Englewood, CO 80112

  

Contact

ttec.com

+1.800.835.3832

 

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

(unaudited)

 

   Three months ended   Six months ended 
   June 30,   June 30, 
   2021   2020   2021   2020 
Revenue  $554,794   $453,081   $1,094,013   $885,294 
                     
Operating Expenses:                    
Cost of services   400,323    337,306    788,983    658,863 
Selling, general and administrative   61,300    47,360    114,057    97,194 
Depreciation and amortization   24,916    18,660    45,375    37,532 
Restructuring and integration charges, net   1,725    793    2,127    1,331 
Impairment losses   700    -    4,217    696 
Total operating expenses   488,964    404,119    954,759    795,616 
                     
Income From Operations   65,830    48,962    139,254    89,678 
Other income (expense), net   (2,104)   (4,374)   (4,525)   (10,206)
                     
Income Before Income Taxes   63,726    44,588    134,729    79,472 
Provision for income taxes   (11,353)   (11,039)   (27,332)   (21,238)
                     
Net Income   52,373    33,549    107,397    58,234 
Net income attributable to noncontrolling interest   (5,004)   (2,224)   (9,610)   (5,375)
                     
Net Income Attributable to TTEC Stockholders  $47,369   $31,325   $97,787   $52,859 
                     
Net Income Per Share                    
Basic  $1.12   $0.72   $2.30   $1.25 
Diluted  $1.10   $0.72   $2.27   $1.24 
                     
Net Income Per Share Attributable to TTEC Stockholders                    
Basic  $1.01   $0.67   $2.09   $1.14 
Diluted  $1.00   $0.67   $2.06   $1.13 
                     
Income From Operations Margin   11.9%   10.8%   12.7%   10.1%
Net Income Margin   9.4%   7.4%   9.8%   6.6%
Net Income Attributable to TTEC Stockholders Margin   8.5%   6.9%   8.9%   6.0%
Effective Tax Rate   17.8%   24.8%   20.3%   26.7%
                     
Weighted Average Shares Outstanding                    
Basic   46,840    46,619    46,792    46,559 
Diluted   47,409    46,861    47,388    46,838 

 

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

SEGMENT INFORMATION

(In thousands)

(unaudited)

 

   Three months ended   Six months ended 
   June 30,   June 30, 
   2021   2020   2021   2020 
Revenue:                    
TTEC Digital  $107,995   $77,143   $171,582   $154,699 
TTEC Engage   446,799    375,938    922,431    730,595 
Total  $554,794   $453,081   $1,094,013   $885,294 
                     
Income From Operations:                    
TTEC Digital  $9,565   $14,376   $13,767   $24,634 
TTEC Engage   56,265    34,586    125,487    65,044 
Total  $65,830   $48,962   $139,254   $89,678 

 

 

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(In thousands)

(unaudited)

 

   June 30,   December 31, 
   2021   2020 
ASSETS          
Current assets:          
Cash and cash equivalents  $174,742   $132,914 
Accounts receivable, net   354,662    378,397 
Other current assets   177,657    145,491 
Total current assets   707,061    656,802 
           
Property and equipment, net   168,685    178,706 
Other assets   1,161,882    680,900 
           
Total assets  $2,037,628   $1,516,408 
           
LIABILITIES AND EQUITY          
Total current liabilities  $410,210   $396,170 
Other long-term liabilities   1,040,317    609,500 
Redeemable noncontrolling interest   54,800    52,976 
Total equity   532,301    457,762 
           
Total liabilities and equity  $2,037,628   $1,516,408 

 

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION

(In thousands, except per share data)

(unaudited)

 

    Three months ended     Six months ended  
     June 30,        June 30,    
    2021     2020     2021     2020  
Revenue   $ 554,794     $ 453,081     $ 1,094,013     $ 885,294  
                                 
Reconciliation of Adjusted EBITDA:                                
                                 
Net Income   $ 52,373     $ 33,549     $ 107,397     $ 58,234  
Interest income     (230 )     (491 )     (409 )     (855 )
Interest expense     3,381       3,104       5,183       12,696  
Provision for income taxes     11,353       11,039       27,332       21,238  
Depreciation and amortization     24,916       18,660       45,375       37,532  
Asset impairment, restructuring and integration charges     2,425       793       6,344       2,027  
Gain on sale of business units     -       (142 )     -       (388 )
Changes in acquisition contingent consideration     169       (1,084 )     1,046       (4,349 )
Grant income for pandemic relief     (2,012 )     -       (8,044 )     -  
Loss on dissolution of subsidiary     -       2,467       -       2,467  
Equity-based compensation expenses     3,371       3,057       7,399       5,976  
                                 
Adjusted EBITDA   $ 95,746     $ 70,952     $ 191,623     $ 134,578  
                                 
Reconciliation of Free Cash Flow:                                
                                 
Cash Flow From Operating Activities:                                
Net income   $ 52,373     $ 33,549     $ 107,397     $ 58,234  
Adjustments to reconcile net income to net cash provided by operating activities:                                
Depreciation and amortization     24,916       18,660       45,375       37,532  
Other     (14,237 )     (9,096 )     (19,933 )     9,512  
Net cash provided by operating activities     63,052       43,113       132,839       105,278  
                                 
Less - Total Cash Capital Expenditures     12,028       15,102       23,593       31,915  
                                 
Free Cash Flow   $ 51,024     $ 28,011     $ 109,246     $ 73,363  
                                 
Reconciliation of Non-GAAP Income from Operations:                                
                                 
Income from Operations   $ 65,830     $ 48,962     $ 139,254     $ 89,678  
Restructuring charges, net     1,725       793       2,127       1,331  
Impairment losses     700       -       4,217       696  
Grant income for pandemic relief     (2,012 )     -       (8,044 )     -  
Equity-based compensation expenses     3,371       3,057       7,399       5,976  
Amortization of purchased intangibles     8,968       3,844       13,483       7,721  
                                 
Non-GAAP Income from Operations   $ 78,582     $ 56,656     $ 158,436     $ 105,402  
                                 
Non-GAAP Income from Operations Margin     14.2 %     12.5 %     14.5 %     11.9 %
                                 
Reconciliation of Non-GAAP EPS:                                
                                 
Net Income   $ 52,373     $ 33,549     $ 107,397     $ 58,234  
Add:  Asset restructuring and impairment charges     2,425       793       6,344       2,027  
Add:  Equity-based compensation expenses     3,371       3,057       7,399       5,976  
Add:  Amortization of purchased intangibles     8,968       3,844       13,483       7,721  
Add:  Interest charge related to future purchase of remaining 30% for Motif acquisition     -       (204 )     -       6,273  
Add:  Loss on dissolution of subsidary     -       2,467       -       2,467  
Less:  Changes in acquisition contingent consideration     169       (1,084 )     1,046       (4,349 )
Less:  Gain on sale of business units     -       (142 )     -       (388 )
Less:  Grant income for pandemic relief     (2,012 )     -       (8,044 )     -  
Less:  Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above     (5,072 )     (2,217 )     (7,677 )     (3,070 )
                                 
Non-GAAP Net Income   $ 60,222     $ 40,063     $ 119,948     $ 74,891  
                                 
Diluted shares outstanding     47,409       46,861       47,388       46,838  
                                 
Non-GAAP EPS   $ 1.27     $ 0.85     $ 2.53     $ 1.60  

 

Reconciliation of Adjusted EBITDA by Segment :  TTEC Engage   TTEC Digital   TTEC Engage   TTEC Digital 
   Q2 21   Q2 20   Q2 21   Q2 20   YTD 21   YTD 20   YTD 21   YTD 20 
Earnings before Income Taxes  $54,156   $30,190   $9,569   $14,398   $120,918   $54,772   $13,810   $24,700 
Interest income / expense, net   3,186    2,635    (33)   (22)   4,848    11,909    (72)   (67)
Depreciation and amortization   16,427    15,382    8,489    3,278    32,999    30,966    12,376    6,566 
Asset impairment, restructuring and integration charges   1,566    679    859    114    5,476    1,010    867    1,016 
Gain on sale of business units   -    (142)   -    -    -    (388)   -    - 
Grant income for pandemic relief   (1,906)   -    (106)   -    (7,938)   -    (106)   - 
Changes in acquisition contingent consideration   169    (1,084)   -    -    1,046    (4,349)   -    - 
Loss on dissolution of subsidiary   -    2,467    -    -    -    2,467    -    - 
Equity-based compensation expenses   2,291    2,128    1,079    929    5,033    4,198    2,366    1,778 
                                         
Adjusted EBITDA  $75,889   $52,255   $19,857   $18,697   $162,382   $100,585   $29,241   $33,993 

 

 

 

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Cover
Aug. 03, 2021
Cover [Abstract]  
Document Type 8-K
Amendment Flag false
Document Period End Date Aug. 03, 2021
Entity File Number 001-11919
Entity Registrant Name TTEC Holdings, Inc.
Entity Central Index Key 0001013880
Entity Tax Identification Number 84-1291044
Entity Incorporation, State or Country Code DE
Entity Address, Address Line One 9197 S. Peoria Street
Entity Address, City or Town Englewood
Entity Address, State or Province CO
Entity Address, Postal Zip Code 80112-5833
City Area Code 303
Local Phone Number 397-8100
Written Communications false
Soliciting Material false
Pre-commencement Tender Offer false
Pre-commencement Issuer Tender Offer false
Title of 12(b) Security Common stock of TTEC Holdings, Inc., $0.01 par value per share
Trading Symbol TTEC
Security Exchange Name NASDAQ
Entity Emerging Growth Company false
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