0001104659-20-121836.txt : 20201105 0001104659-20-121836.hdr.sgml : 20201105 20201105163253 ACCESSION NUMBER: 0001104659-20-121836 CONFORMED SUBMISSION TYPE: 8-K PUBLIC DOCUMENT COUNT: 14 CONFORMED PERIOD OF REPORT: 20201104 ITEM INFORMATION: Results of Operations and Financial Condition ITEM INFORMATION: Financial Statements and Exhibits FILED AS OF DATE: 20201105 DATE AS OF CHANGE: 20201105 FILER: COMPANY DATA: COMPANY CONFORMED NAME: TTEC Holdings, Inc. CENTRAL INDEX KEY: 0001013880 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-HELP SUPPLY SERVICES [7363] IRS NUMBER: 841291044 STATE OF INCORPORATION: DE FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 8-K SEC ACT: 1934 Act SEC FILE NUMBER: 001-11919 FILM NUMBER: 201291004 BUSINESS ADDRESS: STREET 1: 9197 S PEORIA STREET CITY: ENGLEWOOD STATE: CO ZIP: 80112 BUSINESS PHONE: 303-397-8100 MAIL ADDRESS: STREET 1: 9197 S PEORIA STREET CITY: ENGLEWOOD STATE: CO ZIP: 80112 FORMER COMPANY: FORMER CONFORMED NAME: TELETECH HOLDINGS INC DATE OF NAME CHANGE: 19960509 8-K 1 tm2035022-1_8k.htm FORM 8-K
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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

 

FORM 8-K

 

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the

Securities Exchange Act of 1934

 

Date of Report (Date of earliest event reported): November 4, 2020

 

TTEC Holdings, Inc.

(Exact name of registrant as specified in its charter)

 

Delaware 001-11919 84-1291044
(State or other jurisdiction (Commission file (IRS Employer
of incorporation) number) Identification Number)

 

9197 S. Peoria Street, Englewood, CO 80112-5833

(Address of principal executive offices) (Zip Code)

 

Registrant’s telephone number, including area code: 303-397-8100

 

Not Applicable

(Former name or former address if changed since last report)

 

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):

 

¨ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
¨ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
¨ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
¨ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

 

Securities registered pursuant to Section 12(b) of the Act:

 

Title of each class Trading Symbol(s) Name of each exchange on which registered
Common stock of TTEC Holdings, Inc., $0.01 par value per share TTEC NASDAQ

 

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

 

Emerging growth company ¨

 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨

 

 

 

 

 

Item 2.02. Results of Operations and Financial Condition.

 

On November 4, 2020, TTEC Holdings, Inc. issued a press release announcing its financial results for its third quarter ended September 30, 2020.

 

A copy of the November 4, 2020 press release is attached hereto as Exhibit 99.1 to this current report on Form 8-K.

 

Item 9.01.   Financial Statements and Exhibits

 

(d)  Exhibits.

 

EXHIBIT INDEX

 

Exhibit No.   Description
99.1   Press release announcing financial results for third quarter ended September 30, 2020
     
104   Cover Page Interactive Data File (formatted in Inline XBRL and contained in Exhibit 101)

 

The information in this Form 8-K, including the exhibits attached hereto, is being furnished and shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in any such filing.

 

SIGNATURE

 

Pursuant to the requirements of the Securities and Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

  TTEC Holdings, Inc.
  (Registrant)
     
Date: November 5, 2020 By: /s/ Regina M. Paolillo
   

Regina M. Paolillo

Chief Financial Officer

 

2

 

 

 EX-99.1 2 tm2035022d1_ex99-1.htm EXHIBIT 99.1

 

Exhibit 99.1

 

 

 

TTEC Announces Record Third Quarter 2020

Financial Results

 

Revenue was $493.0 Million, Representing 24.6 Percent Growth

Operating Income was $53.4 Million or 10.8 Percent of Revenue

($55.6 Million or 11.3 Percent Non-GAAP)

Net Income was $21.4 Million ($42.4 Million Non-GAAP)

Adjusted EBITDA was $77.2 Million or 15.7 Percent of Revenue

Fully Diluted EPS was $0.45 ($0.90 Non-GAAP)

 

Signs Bookings of $170 Million

Raises Outlook for Full Year 2020

 

DENVER, November 4, 2020 – TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, today announced financial results for the third quarter and nine months ended September 30, 2020.

 

“Our record results and business pipeline reflect the heightened demand for customer experience digitization and virtualization solutions across our clients and prospects,” commented Ken Tuchman, chairman and chief executive officer of TTEC. “Our ability to rapidly enable large commercial enterprise and government clients with frictionless and fully digitized employee and customer experiences has never been more critical and relevant. We continue to build sustainable momentum with our agile operating model and proprietary Humanify® Cloud Technology Platform.” 

 

Tuchman continued, “Our end-to-end approach to designing, building, and operating CXaaS is resonating with organizations that are handling increasingly complex, high-end and mission-critical customer engagement. The market is requiring large brands to make a rapid shift to digital first, fully virtualized customer experience. TTEC has emerged as a partner of choice in this substantial transformation for global enterprise customers.”

 

THIRD QUARTER 2020 FINANCIAL HIGHLIGHTS

 

Revenue

 

·Third quarter 2020 GAAP revenue increased 24.6 percent to $493.0 million compared to $395.5 million in the prior year period, or 24.1 percent growth in constant currency.

 

·Foreign exchange had a $2.0 million positive impact on revenue in the third quarter 2020.

 

Income from Operations

 

·Third quarter 2020 GAAP income from operations was $53.4 million, or 10.8 percent of revenue, compared to $26.0 million, or 6.6 percent of revenue in the prior year period.

 

Investor Relations Contact

Paul Miller

+1.303.397.8641

Public Relations Contact

Nick Cerise

+1.303.397.8331

Address

9197 South Peoria Street

Englewood, CO 80112

Contact

ttec.com

+1.800.835.3832

 

 

 

 

 

 

·Third quarter 2020 Non-GAAP income from operations, excluding $2.2 million in restructuring charges, was $55.6 million or 11.3 percent of revenue versus 6.6 percent for the prior year period.

 

·Foreign exchange had a $0.8 million positive impact on income from operations in the third quarter 2020.

 

Adjusted EBITDA

 

·Third quarter 2020 Non-GAAP Adjusted EBITDA was $77.2 million, or 15.7 percent of revenue, compared to $46.2 million, or 11.7 percent of revenue in the prior year period.

 

Earnings Per Share

 

·Third quarter 2020 GAAP fully diluted earnings per share was $0.45 compared to $0.39 for the same period last year. The earnings per share was negatively impacted by a 32 cent non-cash charge related to the planned dissolution of a foreign subsidiary.

 

·Third quarter 2020 Non-GAAP fully diluted earnings per share was $0.90 compared to $0.40 in the prior year period.

 

Bookings

 

·During the third quarter 2020, TTEC signed an estimated $170 million in annualized contract value compared to $114 million in the prior year period. Bookings were diversified across segments, verticals, and geographies.

 

STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS

 

·Cash flow from operations in the third quarter 2020 was $81.5 million compared to $63.1 million for the third quarter 2019.

 

·Capital expenditures in the third quarter 2020 were $15.9 million compared to $16.0 million for the third quarter 2019.

 

·As of September 30, 2020, TTEC had cash and cash equivalents of $135.3 million and debt of $338.3 million, resulting in a net debt position of $203.0 million. This compares to a net debt position of $133.5 million for the same period 2019.

 

·As of September 30, 2020, TTEC had approximately $570 million of additional borrowing capacity available under its revolving credit facility compared to $575 million for the same period 2019.

 

·Declared a 40 cent per share, or $18.7 million, semi-annual dividend on September 25, 2020, paid to shareholders on October 29, 2020, representing a 25 percent increase over the dividend paid in October 2019 and a 17.6 percent increase over the April 2020 dividend.

 

Investor Relations Contact

Paul Miller

+1.303.397.8641

Public Relations Contact

Nick Cerise

+1.303.397.8331

Address

9197 South Peoria Street

Englewood, CO 80112

Contact

ttec.com

+1.800.835.3832

 

 

 

 

 

 

SEGMENT REPORTING & COMMENTARY

 

TTEC reports financial results for the following two segments: TTEC Digital (Digital) and TTEC Engage (Engage). Financial highlights for the segments are provided below.

 

TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions

 

·Third quarter 2020 GAAP revenue for TTEC Digital was $76.6 million, compared to $78.6 million for the year ago period. Revenue in the cloud and related systems integration collectively grew 13.4 percent over the year ago period. The 2.6 percent decline in total revenue is attributable to the exit of certain digital offerings as clients increasingly pivot to virtualize and digitize cloud-based solutions.
   
·Income from operations was $13.0 million or 17.0 percent of revenue compared to operating income of $11.7 million or 14.9 percent of revenue for the prior year period.
   
·Third quarter 2020 Non-GAAP income from operations was $13.5 million, or 17.6 percent of revenue compared to operating income of $11.8 million or 15.0 percent of revenue in the prior year period.
   
·Third quarter 2020 Non-GAAP Adjusted EBITDA was $18.2 million, or 23.7 percent of revenue, compared to $15.1 million, or 19.2 percent of revenue in the prior year period.

 

·Foreign exchange had a negligible impact on revenue and income from operations in the third quarter 2020.

 

TTEC Engage – Digitally-enabled customer acquisition, care, and fraud prevention services

 

·Third quarter 2020 GAAP revenue for TTEC Engage increased 31.4 percent to $416.4 million from $316.9 million for the year ago period. Revenue growth was 30.8 percent in constant currency.
   
·Income from operations was $40.4 million or 9.7 percent of revenue compared to operating income of $14.3 million or 4.5 percent of revenue for the prior year period.
   
·Third quarter 2020 Non-GAAP income from operations was $42.1 million, or 10.1 percent of revenue compared to operating income of $14.4 million or 4.5 percent of revenue in the prior year period.
   
·Third quarter 2020 Non-GAAP Adjusted EBITDA was $59.0 million, or 14.2 percent of revenue, compared to $31.0 million, or 9.8 percent of revenue in the prior year period.
   
·Foreign exchange had a $1.9 million positive impact on revenue and $0.8 million positive impact on income from operations in the third quarter 2020.

 

Investor Relations Contact

Paul Miller

+1.303.397.8641

Public Relations Contact

Nick Cerise

+1.303.397.8331

Address

9197 South Peoria Street

Englewood, CO 80112

Contact

ttec.com

+1.800.835.3832

 

 

 

 

 

 

BUSINESS OUTLOOK

 

“This has been an incredibly busy year met with its own unique set of challenges and opportunities, and we are extremely pleased with how we are executing across the business,” commented Regina Paolillo, chief financial and administrative officer of TTEC. “We are winning in the marketplace due to the wide-range of tech-enabled services and support capabilities that our CXaaS platform delivers to clients both rapidly and reliably. It is our end-to-end differentiated offering that is resulting in year-to-date record financial results. With third quarter overperformance and strong fourth quarter revenue backlog, we are raising our full-year 2020 outlook. While we are mindful of the continued uncertainty that persists in the global economy, we are increasingly more optimistic on the ability of our business to capitalize on near and long-term CX demand.”

 

Our raised full-year 2020 outlook, which excludes restructuring and impairment charges, is as follows:

 

Revenue between $1.881 and $1.893 billion, an increase between 14.5 and 15.2 percent over the prior year.

 

Operating Income margins between 10.1 and 10.3 percent.

 

·Margins of approximately 15.2 percent for TTEC Digital and 9.2 percent for TTEC Engage

 

Adjusted EBITDA margins between 14.9 and 15.0 percent.

 

·Margins of approximately 21.0 percent for TTEC Digital and 13.8 percent for TTEC Engage

 

Earnings Per Share between $2.92 and $3.02.

 

Capital expenditures are estimated to be between 3.1 and 3.3 percent of revenue, of which approximately 70 percent is growth oriented.

 

Effective tax rate for the full year is estimated between 21 and 24 percent.

 

Diluted share count for the full year is estimated between 46.9 and 47.1 million.

 

We estimate the Digital - Engage segment 2020 mix as follows:

 

·Revenue: 16 percent Digital, 84 percent Engage.
   
·Operating Income: 24 percent Digital, 76 percent Engage.
   
·Adjusted EBITDA: 22 percent Digital, 78 percent Engage.

 

NON-GAAP FINANCIAL MEASURES

 

This press release contains a discussion of certain Non-GAAP financial measures that TTEC includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release.

 

·GAAP metrics are presented in accordance with Generally Accepted Accounting Principles.

 

·Non-GAAP - As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, among other items.

 

Investor Relations Contact

Paul Miller

+1.303.397.8641

Public Relations Contact

Nick Cerise

+1.303.397.8331

Address

9197 South Peoria Street

Englewood, CO 80112

Contact

ttec.com

+1.800.835.3832

 

 

 

 

 

 

 

About TTEC

 

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands and government agencies. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's 56,200 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com

 

FORWARD-LOOKING STATEMENTS

 

This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current beliefs and expectations of TTEC Holding, Inc.’s management and are subject to significant risks and uncertainties. Specifically, we would like for you to focus on risks related to COVID-19 global pandemic and the various government mandates designed to contain the pandemic, and how these risks may impact our business in the short and longer term; the risks related to our strategy execution; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; cybersecurity; consolidation activities undertaken by our clients; changes in laws that impact our business and our ability to comply with those and other laws governing our operations; the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the need to forecast demand for services accurately and the impact of such forecasts on our capacity utilization; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; and our equity structure including our controlling shareholder risk, and the potential volatility of our stock price resulting therefrom. Risk Factors that could cause TTEC’s results to differ materially from those described in the forward-looking statements can be found in TTEC’s Quarterly Report on Form 10-Q for the quarter ended on September 30, 2020 and Annual Report on Form 10-K for the year ended December 31, 2019, which has been filed with the U.S. Securities and Exchange Commission (the "SEC") and is available on TTEC’s website www.ttec.com, and on the SEC's public website at www.sec.gov. TTEC Holdings, Inc. does not undertake to update any forward-looking statements.

 

#

 

Investor Relations Contact

Paul Miller

+1.303.397.8641

Public Relations Contact

Nick Cerise

+1.303.397.8331

Address

9197 South Peoria Street

Englewood, CO 80112

Contact

ttec.com

+1.800.835.3832

 

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

(unaudited)

 

   Three months ended   Nine months ended 
   September 30,   September 30, 
   2020   2019   2020   2019 
Revenue  $492,980   $395,507   $1,378,274   $1,182,378 
                     
Operating Expenses:                    
Cost of services   368,405    304,622    1,027,268    897,193 
Selling, general and administrative   49,473    48,062    146,667    148,646 
Depreciation and amortization   19,522    16,659    57,054    50,452 
Restructuring and integration charges, net   1,233    183    2,564    1,572 
Impairment losses   948    -    1,644    3,569 
         Total operating expenses   439,581    369,526    1,235,197    1,101,432 
                     
Income From Operations   53,399    25,981    143,077    80,946 
                     
Other income (expense), net   (20,852)   (806)   (31,058)   (6,870)
                     
Income Before Income Taxes   32,547    25,175    112,019    74,076 
                     
Provision for income taxes   (8,415)   (5,196)   (29,653)   (20,007)
                     
Net Income   24,132    19,979    82,366    54,069 
                     
Net income attributable to noncontrolling interest   (2,766)   (1,878)   (8,141)   (5,168)
                     
Net Income Attributable to TTEC Stockholders  $21,366   $18,101   $74,225   $48,901 
                     
Net Income Per Share                    
                     
Basic  $0.52   $0.43   $1.77   $1.17 
                     
Diluted  $0.51   $0.43   $1.76   $1.16 
                     
Net Income Per Share Attributable to TTEC Stockholders                    
                     
Basic  $0.46   $0.39   $1.59   $1.06 
                     
Diluted  $0.45   $0.39   $1.58   $1.05 
                     
Income From Operations Margin   10.8%   6.6%   10.4%   6.8%
Net Income Margin   4.9%   5.1%   6.0%   4.6%
Net Income Attributable to TTEC Stockholders Margin   4.3%   4.6%   5.4%   4.1%
Effective Tax Rate   25.9%   20.6%   26.5%   27.0%
                     
Weighted Average Shares Outstanding                    
  Basic   46,732    46,481    46,617    46,335 
  Diluted   47,031    46,768    46,885    46,693 

  

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

SEGMENT INFORMATION

(In thousands)

(unaudited)  

 

   Three months ended   Nine months ended 
   September 30,   September 30, 
   2020   2019   2020   2019 
Revenue:                
TTEC Digital  $76,571   $78,620   $231,270   $222,992 
TTEC Engage   416,409    316,887    1,147,004    959,386 
Total  $492,980   $395,507   $1,378,274   $1,182,378 
                     
Income From Operations:                    
TTEC Digital  $13,043   $11,704   $37,677   $27,172 
TTEC Engage   40,356    14,277    105,400    53,774 
Total  $53,399   $25,981   $143,077   $80,946 

  

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(In thousands)

(unaudited)

 

   September 30,   December 31, 
   2020   2019 
ASSETS          
Current assets:          
   Cash and cash equivalents  $135,317   $82,407 
   Accounts receivable, net   338,263    331,096 
   Other current assets   158,794    136,322 
      Total current assets   632,374    549,825 
           
Property and equipment, net   178,941    176,633 
Other assets   665,705    650,330 
           
Total assets  $1,477,020   $1,376,788 
           
LIABILITIES AND EQUITY          
Total current liabilities  $404,112   $363,289 
Other long-term liabilities   533,693    532,846 
Redeemable noncontrolling interest   53,004    48,923 
Total equity   486,211    431,730 
           
Total liabilities and equity  $1,477,020   $1,376,788 

  

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES

RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION

(In thousands, except per share data)

(unaudited) 

 

                 
   Three months ended   Nine months ended 
   September 30,   September 30, 
   2020   2019   2020   2019 
Revenue  $492,980   $395,507   $1,378,274   $1,182,378 
                     
Reconciliation of Adjusted EBITDA:                    
                     
Net Income  $24,132   $19,979   $82,366   $54,069 
   Interest income   (566)   (522)   (1,421)   (1,291)
   Interest expense   2,755    4,041    15,451    13,537 
   Provision for income taxes   8,415    5,196    29,653    20,007 
   Depreciation and amortization   19,522    16,659    57,054    50,452 
   Asset impairment, restructuring and integration charges   2,181    183    4,208    5,141 
   Gain on sale of business units   (208)   (391)   (596)   (1,141)
   Gain on sale of trademarks   -    (700)   -    (700)
   Gain on recovery of receivables in connection with division in winddown   -    (1,416)   -    (1,416)
   Changes in acquisition contingent consideration   -    -    (4,349)   (2,424)
   Loss on disolution of subsidiary   17,438    -    19,905    - 
   Equity-based compensation expenses   3,495    3,129    9,471    9,663 
                     
 Adjusted EBITDA  $77,164   $46,158   $211,742   $145,897 
                     
Reconciliation of Free Cash Flow:                    
                     
Cash Flow From Operating Activities:                    
   Net income  $24,132   $19,979   $82,366   $54,069 
   Adjustments to reconcile net income to net cash                    
       provided by operating activities:                    
          Depreciation and amortization   19,522    16,659    57,054    50,452 
          Other   37,852    26,493    47,364    79,876 
   Net cash provided by operating activities   81,506    63,131    186,784    184,397 
                     
Less - Total Cash Capital Expenditures   15,912    16,010    47,827    44,438 
                     
Free Cash Flow  $65,594   $47,121   $138,957   $139,959 
                     
                     
Reconciliation of Non-GAAP Income from Operations:                    
                     
Income from Operations  $53,399   $25,981   $143,077   $80,946 
Restructuring charges, net   1,233    183    2,564    1,572 
Impairment losses   948    -    1,644    3,569 
                     
Non-GAAP Income from Operations  $55,580   $26,164   $147,285   $86,087 
                     
Non-GAAP Income from Operations Margin   11.3%   6.6%   10.7%   7.3%
                     
                     
Reconciliation of Non-GAAP EPS:                    
                     
Net Income  $24,132   $19,979   $82,366   $54,069 
Add:  Asset restructuring and impairment charges   2,181    183    4,208    5,141 
Add:  Interest charge related to future purchase of remaining 30% for Motif acquisition   -    757    6,273    2,533 
Less:  Changes in acquisition contingent consideration   -    -    (4,349)   (2,424)
Less:  Gain on sale of business units   (208)   (391)   (596)   (1,141)
Less:  Gain on sale of trademarks   -    (700)   -    (700)
Less:  Gain on recovery of receivable in connection with division in winddown   -    (1,416)   -    (1,416)
Add:  Loss on disoluion of subsidiary   17,438    -    19,905    - 
Add:  Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above   (1,100)   212    (159)   2,046 
                     
Non-GAAP Net Income  $42,443   $18,624   $107,648   $58,108 
                     
    Diluted shares outstanding   47,031    46,768    46,885    46,693 
                     
Non-GAAP EPS  $0.90   $0.40   $2.30   $1.24 

 

Reconciliation of Adjusted EBITDA by Segment :  TTEC Engage   TTEC Digital   TTEC Engage   TTEC Digital 
                                 
   Q3 20   Q3 19   Q3 20   Q3 19   YTD 20   YTD 19   YTD 20   YTD 19 
Earnings before Income Taxes  $19,470   $13,470   $13,077   $11,705   $74,242   $46,769   $37,777   $27,310 
   Interest income / expense, net   2,223    3,528    (34)   (9)   14,132    12,247    (101)   (2)
   Depreciation and amortization   15,985    14,147    3,537    2,512    46,951    42,396    10,103    8,055 
   Asset impairment, restructuring and integration charges   1,745    85    436    98    2,755    2,694    1,452    2,447 
   Gain on sale of business units   (208)   (391)   -    -    (596)   (1,141)   -    - 
   Gain on sale of trademarks   -    (700)   -    -    -    (700)   -    - 
   Gain on recovery of receivables in connection with division in winddown   -    (1,416)   -    -    -    (1,416)   -    - 
   Changes in acquisition contingent consideration   -    -    -    -    (4,349)   (2,424)   -    - 
   Loss on disolution of subsidiary   17,438    -    -    -    19,905    -    -    - 
   Equity-based compensation expenses   2,353    2,306    1,142    823    6,551    7,178    2,920    2,486 
                                         
 Adjusted EBITDA  $59,006   $31,029   $18,158   $15,129   $159,591   $105,603   $52,151   $40,296 

 

 

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DE 001-11919 84-1291044 9197 S. Peoria Street Englewood CO 80112-5833 303 397-8100 false false false false Common stock of TTEC Holdings, Inc., $0.01 par value per share TTEC NASDAQ false XML 8 R1.htm IDEA: XBRL DOCUMENT v3.20.2
Cover
Nov. 04, 2020
Cover [Abstract]  
Document Type 8-K
Amendment Flag false
Document Period End Date Nov. 04, 2020
Entity File Number 001-11919
Entity Registrant Name TTEC Holdings, Inc.
Entity Central Index Key 0001013880
Entity Tax Identification Number 84-1291044
Entity Incorporation, State or Country Code DE
Entity Address, Address Line One 9197 S. Peoria Street
Entity Address, City or Town Englewood
Entity Address, State or Province CO
Entity Address, Postal Zip Code 80112-5833
City Area Code 303
Local Phone Number 397-8100
Written Communications false
Soliciting Material false
Pre-commencement Tender Offer false
Pre-commencement Issuer Tender Offer false
Title of 12(b) Security Common stock of TTEC Holdings, Inc., $0.01 par value per share
Trading Symbol TTEC
Security Exchange Name NASDAQ
Entity Emerging Growth Company false
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