SEGMENT INFORMATION (TABLES)

6 Months Ended

Jun. 30, 2015

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

Three Months Ended June 30, 2015
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	219,316	$	-	$	219,316	$	11,053	$	13,324
Customer Growth Services			30,570		-		30,570		1,523		2,122
Customer Technology Services			38,094		(7)		38,087		2,195		3,250
Customer Strategy Services			22,250		-		22,250		909		4,656
	Total	$	310,230	$	(7)	$	310,223	$	15,680	$	23,352
Three Months Ended June 30, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	218,683	$	-	$	218,683	$	10,169	$	16,493
Customer Growth Services			28,875		-		28,875		1,468		1,831
Customer Technology Services			35,753		(16)		35,737		2,008		1,616
Customer Strategy Services			12,195		-		12,195		444		727
	Total	$	295,506	$	(16)	$	295,490	$	14,089	$	20,667
Six Months Ended June 30, 2015
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	462,325	$	-	$	462,325	$	21,850	$	35,026
Customer Growth Services			56,526		-		56,526		3,008		2,148
Customer Technology Services			73,815		(14)		73,801		4,359		5,259
Customer Strategy Services			43,092		-		43,092		1,826		7,047
	Total	$	635,758	$	(14)	$	635,744	$	31,043	$	49,480
Six Months Ended June 30, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	446,607	$	-	$	446,607	$	19,634	$	37,316
Customer Growth Services			57,780		-		57,780		3,024		3,601
Customer Technology Services			68,532		(19)		68,513		3,723		1,927
Customer Strategy Services			24,811		-		24,811		878		2,180
	Total	$	597,730	$	(19)	$	597,711	$	27,259	$	45,024

			Three Months Ended June 30,				Six Months Ended June 30,
			2015		2014		2015		2014
Capital Expenditures
	Customer Management Services		$	12,569	$	14,587	$	22,016	$	24,499
	Customer Growth Services			1,832		1,289		3,137		1,669
	Customer Technology Services			1,786		3,407		4,068		8,038
	Customer Strategy Services			280		105		284		277
		Total	$	16,467	$	19,388	$	29,505	$	34,483
			June 30, 2015		December 31, 2014
Total Assets
	Customer Management Services			517,396	$	514,957
	Customer Growth Services			84,079		88,394
	Customer Technology Services			171,581		159,441
	Customer Strategy Services			90,149		89,683
		Total	$	863,205	$	852,475
			June 30, 2015		December 31, 2014
Goodwill
	Customer Management Services		$	24,265	$	25,871
	Customer Growth Services			30,395		30,395
	Customer Technology Services			42,709		42,709
	Customer Strategy Services			29,429		29,730
		Total	$	126,798	$	128,705

Schedule of Revenue by Geographic Area

			Three Months Ended June 30,				Six Months Ended June 30,
			2015		2014		2015		2014
Revenue
	United States		$	157,740	$	137,596	$	329,393	$	284,065
	Philippines			85,585		85,541		170,572		172,207
	Latin America			37,623		43,258		78,177		85,304
	Europe / Middle East / Africa			19,290		22,267		38,603		41,484
	Asia Pacific			8,437		5,358		16,111		11,758
	Canada			1,548		1,470		2,888		2,893
		Total	$	310,223	$	295,490	$	635,744	$	597,711