SEGMENT INFORMATION

6 Months Ended

Jun. 30, 2015

SEGMENT INFORMATION [ABSTRACT]

SEGMENT INFORMATION

(3)SEGMENT INFORMATION

The Company reports the following four segments:

• the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;
• the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services;
• the CTS segment includes operational and design consulting, systems integration, and cloud and on-premise managed services, the requirements needed to design, deliver and maintain best-in-class multichannel customer engagement platforms; and
• the CSS segment provides professional services in customer experience strategy, customer intelligence analytics, system and operational process optimization, and culture development and knowledge management.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended June 30, 2015
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	219,316	$	-	$	219,316	$	11,053	$	13,324
Customer Growth Services			30,570		-		30,570		1,523		2,122
Customer Technology Services			38,094		(7)		38,087		2,195		3,250
Customer Strategy Services			22,250		-		22,250		909		4,656
	Total	$	310,230	$	(7)	$	310,223	$	15,680	$	23,352
Three Months Ended June 30, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	218,683	$	-	$	218,683	$	10,169	$	16,493
Customer Growth Services			28,875		-		28,875		1,468		1,831
Customer Technology Services			35,753		(16)		35,737		2,008		1,616
Customer Strategy Services			12,195		-		12,195		444		727
	Total	$	295,506	$	(16)	$	295,490	$	14,089	$	20,667
Six Months Ended June 30, 2015
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	462,325	$	-	$	462,325	$	21,850	$	35,026
Customer Growth Services			56,526		-		56,526		3,008		2,148
Customer Technology Services			73,815		(14)		73,801		4,359		5,259
Customer Strategy Services			43,092		-		43,092		1,826		7,047
	Total	$	635,758	$	(14)	$	635,744	$	31,043	$	49,480
Six Months Ended June 30, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	446,607	$	-	$	446,607	$	19,634	$	37,316
Customer Growth Services			57,780		-		57,780		3,024		3,601
Customer Technology Services			68,532		(19)		68,513		3,723		1,927
Customer Strategy Services			24,811		-		24,811		878		2,180
	Total	$	597,730	$	(19)	$	597,711	$	27,259	$	45,024

			Three Months Ended June 30,				Six Months Ended June 30,
			2015		2014		2015		2014
Capital Expenditures
	Customer Management Services		$	12,569	$	14,587	$	22,016	$	24,499
	Customer Growth Services			1,832		1,289		3,137		1,669
	Customer Technology Services			1,786		3,407		4,068		8,038
	Customer Strategy Services			280		105		284		277
		Total	$	16,467	$	19,388	$	29,505	$	34,483
			June 30, 2015		December 31, 2014
Total Assets
	Customer Management Services			517,396	$	514,957
	Customer Growth Services			84,079		88,394
	Customer Technology Services			171,581		159,441
	Customer Strategy Services			90,149		89,683
		Total	$	863,205	$	852,475
			June 30, 2015		December 31, 2014
Goodwill
	Customer Management Services		$	24,265	$	25,871
	Customer Growth Services			30,395		30,395
	Customer Technology Services			42,709		42,709
	Customer Strategy Services			29,429		29,730
		Total	$	126,798	$	128,705

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

			Three Months Ended June 30,				Six Months Ended June 30,
			2015		2014		2015		2014
Revenue
	United States		$	157,740	$	137,596	$	329,393	$	284,065
	Philippines			85,585		85,541		170,572		172,207
	Latin America			37,623		43,258		78,177		85,304
	Europe / Middle East / Africa			19,290		22,267		38,603		41,484
	Asia Pacific			8,437		5,358		16,111		11,758
	Canada			1,548		1,470		2,888		2,893
		Total	$	310,223	$	295,490	$	635,744	$	597,711