10-Q/A

UNITED STATES SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Form 10-Q/A

(Amendment No. 1)

R QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended June 30, 2015

OR

£ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from            to

Commission File Number 001-11919

TeleTech Holdings, Inc.

(Exact name of registrant as specified in its charter)

Delaware	84-1291044
(State or other jurisdiction of	(I.R.S. Employer
incorporation or organization)	Identification No.)

9197 South Peoria Street

Englewood, Colorado 80112

(Address of principal executive offices)

Registrant’s telephone number, including area code: (303) 397-8100

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

Yes R   No £

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).

Yes þ   No £

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer o	Accelerated filer þ
Non-accelerated filer o(Do not check if a smaller reporting company)	Smaller reporting company o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). 

Yes £   No R

As of July 31, 2015, there were 48,300,694 shares of the registrant’s common stock outstanding.

Explanatory Note

TeleTech Holdings, Inc. (the “Company”) is filing this Amendment No. 1 to our Quarterly Report on Form 10-Q for the period ended June, 30, 2015, which was filed with the Securities and Exchange Commission on August 5, 2015 (the “Form 10-Q”), solely to file the required Exhibit 101 to the Form 10-Q for the purpose of including the XBRL filing materials.

Pursuant to Rule 12b-15 of the Rules and Regulations under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), the Company has included with this Amendment No. 1 currently-dated certifications by the Company’s principal executive officer and principal financial officer, as required by Exchange Act Rules 13a-14(a) and (b).

No other changes have been made to the Form 10-Q. This Amendment No. 1 speaks as of the original filing date of the Form 10-Q and does not reflect any events that may have occurred subsequent to the original filing date.

1

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

		TELETECH HOLDINGS, INC.
		(Registrant)
Date: August 6, 2015	By:	/s/ Kenneth D. Tuchman
		Kenneth D. Tuchman
		Chairman and Chief Executive Officer
Date: August 6, 2015	By:	/s/ Regina M. Paolillo
		Regina M. Paolillo
		Chief Financial Officer

2

EXHIBIT INDEX

Exhibit No.	Exhibit Description
31.1	Certification of Chief Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 (18 U.S.C. Section 1350)
31.2	Certification of Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 (18 U.S.C. Section 1350)
32.1	Certification of Chief Executive Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (18 U.S.C. Section 1350)
32.2	Certification of Chief Financial Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (18 U.S.C. Section 1350)
101.INS*	XBRL Instance Document
101.SCH*	XBRL Taxonomy Extension Schema Document
101.CAL*	XBRL Taxonomy Extension Calculation Linkbase Document
101.LAB*	XBRL Taxonomy Extension Label Linkbase Document
101.PRE*	XBRL Taxonomy Extension Presentation Linkbase Document
101.DEF*	XBRL Taxonomy Extension Definition Linkbase Document

* Attached as Exhibit 101 to this report are the following documents formatted in XBRL (Extensible Business Reporting Language): (i) Notes to the Consolidated Financial Statements, (ii) Consolidated Balance Sheets as of June 30, 2015 and December 31, 2014 (unaudited), (iii) Consolidated Statements of Comprehensive Income (Loss) for the three and six months ended June 30, 2015 and 2014 (unaudited), (iv) Consolidated Statements of Stockholders’ Equity as of and for the six months ended June 30, 2015 (unaudited), and (v) Consolidated Statements of Cash Flows for the six months ended June 30, 2015 and 2014 (unaudited).

3

EX-31.1

Exhibit 31.1

CERTIFICATIONS

I, Kenneth D. Tuchman, certify that:

1.I have reviewed this quarterly report on Form 10-Q/A of TeleTech Holdings, Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: August 6, 2015

By:	/s/ KENNETH D. TUCHMAN
	Kenneth D. Tuchman
	Chairman and Chief Executive Officer
	(Principal Executive Officer)

EX-31.2

Exhibit 31.2

CERTIFICATIONS

I, Regina M. Paolillo, certify that:

1.I have reviewed this quarterly report on Form 10-Q/A of TeleTech Holdings, Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: August 6, 2015

By:	/s/ REGINA M. PAOLILLO
	Regina M. Paolillo
	Chief Financial Officer
	(Principal Financial and Accounting Officer)

EX-32.1

Exhibit 32.1

CERTIFICATION OF CHIEF EXECUTIVE OFFICER

PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

The undersigned, the Chief Executive Officer of TeleTech Holdings, Inc. (the “Company”), hereby certifies that, to his knowledge on the date hereof:

(a)the Form 10-Q/A of the Company for the quarter ended June 30, 2015 filed on the date hereof with the Securities and Exchange Commission (the “Report”) fully complies with the requirements of Section 13(a) or 15(d) of the Securities and Exchange Act of 1934; and

(b)the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

By:	/s/ KENNETH D. TUCHMAN
	Kenneth D. Tuchman
	Chairman and Chief Executive Officer

Date: August 6, 2015

EX-32.2

Exhibit 32.2

CERTIFICATION OF CHIEF FINANCIAL OFFICER

PURSUANT TO SECTION 906 OF THE SARBANES–OXLEY ACT OF 2002

The undersigned, the Chief Financial Officer of TeleTech Holdings, Inc. (the “Company”), hereby certifies that, to her knowledge on the date hereof:

(a)the Form 10–Q/A of the Company for the quarter ended June 30, 2015 filed on the date hereof with the Securities and Exchange Commission (the “Report”) fully complies with the requirements of Section 13(a) or 15(d) of the Securities and Exchange Act of 1934; and

(b)the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

By:	/s/ Regina M. Paolillo
	Regina M. Paolillo
	Chief Financial Officer

Date: August 6, 2015

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SIGNIFICANT CLIENTS(NARRATIVE) (DETAILS) - Client A [Member] - Customer Management Services [Member] - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Entity Wide Revenue Major Customer Line Items
Revenue from major customer as a percentage of total revenue	11.50%	12.00%	10.90%	11.80%
Accounts receivable amount from major customer	$ 29.2	$ 28.6	$ 29.2	$ 28.6

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RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (LIABLITY ROLLFORWARD TABLE) (DETAILS) $ in Thousands	6 Months Ended
	Jun. 30, 2015 USD ($)
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve	$ 2,071
Expense	1,007
Payments	(1,838)
Reversals	0
Ending balance, restructuring reserve	1,240
Closure of Delivery Centers [Member]
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve	0
Expense	0
Payments	0
Reversals	0
Ending balance, restructuring reserve	0
Reduction in Force [Member]
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve	2,071
Expense	1,007
Payments	(1,838)
Reversals	0
Ending balance, restructuring reserve	$ 1,240

XML

FAIR VALUE (DERIVATIVES TABLE) (DETAILS) - USD ($) $ in Thousands	Jun. 30, 2015	Dec. 31, 2014
Quoted Prices in Active Markets for Identical Assets (Level 1) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	$ 0	$ 0
Interest rate swaps	0	0
Fair value hedges	0	0
Total net derivative asset (liability)	0	0
Significant Other Observable Inputs (Level 2) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	(35,805)	(29,169)
Interest rate swaps	(1,109)	(1,440)
Fair value hedges	(1,824)	792
Total net derivative asset (liability)	(38,738)	(29,817)
Significant Unobservable Inputs (Level 3) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	0	0
Interest rate swaps	0	0
Fair value hedges	0	0
Total net derivative asset (liability)	0	0
Fair Value, Measurements, Recurring [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	(35,805)	(29,169)
Interest rate swaps	(1,109)	(1,440)
Fair value hedges	(1,824)	792
Total net derivative asset (liability)	$ (38,738)	$ (29,817)

XML

COMMITMENTS AND CONTINGENCIES (NARRATIVE) (DETAILS) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Dec. 31, 2014	Jun. 03, 2013
COMMITMENTS AND CONTINGENCIES [Abstract]
Initial Borrowing Capacity				$ 700,000
Maximum Borrowing Capacity				$ 1,000,000
Borrowings outstanding on credit facility	$ 115,000		$ 100,000
Average daily utilization under credit facility	323,500	$ 280,500
Letters of credit issued under credit facility	3,200
Remaining borrowing capacity under credit facility	385,000
Letters of credit issued outside credit facility	$ 5,600

XML

DERIVATIVES (INCOME STATEMENT CLASSIFICATION) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Derivative Instruments, Gain (Loss) [Line Items]
Other income (expense), net	$ 1,294	$ 4,249	$ 987	$ 5,250
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income (loss) - effective portion, net of tax:	(1,453)	10,049	(2,443)	6,457
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Amount and Location of Net Gain or Loss Reclassified From Accumulated Other Comprehensive Income to Income [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Revenues	(2,505)	(1,472)	(4,213)	(3,043)
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income (loss) - effective portion, net of tax:	152	(103)	301	(160)
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member] | Amount and Location of Net Gain or Loss Reclassified From Accumulated Other Comprehensive Income to Income [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Interest expense	(262)	(265)	(519)	(523)
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Amount and Location of Net Gain or Loss Recognized in Income Nondesignated Hedging Instruments [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Other income (expense), net	$ (2,416)	$ (2,825)	$ (2,496)	$ (2,206)

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NET INCOME PER SHARE (TABLES)

6 Months Ended

Jun. 30, 2015

NET INCOME PER SHARE [Abstract]

Schedule of Diluted Shares Calculation

				Three months ended June 30,		Six Months Ended June 30,
				2015	2014	2015	2014
Shares used in basic earnings per share calculation				48,325	49,351	48,347	49,696
	Effect of dilutive securities:
		Stock options		397	425	392	419
		Restricted stock units		321	335	358	421
		Performance-based restricted stock units		21	-	16	-
			Total effects of dilutive securities	739	760	766	840
Shares used in dilutive earnings per share calculation				49,064	50,111	49,113	50,536

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MANDATORILY REDEEMABLE NONCONTROLLING INTEREST (ROLLFORWARD TABLE) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Mandatorily redeemable noncontrolling interest [Line Items]
Mandatorily redeemable noncontrolling interest, January 1			$ 2,814
Net income attributable to mandatorily redeemable noncontrolling interest	$ 15,493	$ 18,130	35,528	$ 39,433
Change in redemption value			(903)
Mandatorily redeemable noncontrolling interest, June 30	3,410		3,410
Iknowtion [Member]
Mandatorily redeemable noncontrolling interest [Line Items]
Mandatorily redeemable noncontrolling interest, January 1			2,814	2,509
Net income attributable to mandatorily redeemable noncontrolling interest			325	279
Dividends distributed to mandatorily redeemable noncontrolling interest	(632)	(1,244)	(632)	(1,244)
Change in redemption value			903	1,730
Mandatorily redeemable noncontrolling interest, June 30	$ 3,410	$ 3,274	$ 3,410	$ 3,274

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SEGMENT INFORMATION (TABLES)

6 Months Ended

Jun. 30, 2015

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

Three Months Ended June 30, 2015
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	219,316	$	-	$	219,316	$	11,053	$	13,324
Customer Growth Services			30,570		-		30,570		1,523		2,122
Customer Technology Services			38,094		(7)		38,087		2,195		3,250
Customer Strategy Services			22,250		-		22,250		909		4,656
	Total	$	310,230	$	(7)	$	310,223	$	15,680	$	23,352
Three Months Ended June 30, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	218,683	$	-	$	218,683	$	10,169	$	16,493
Customer Growth Services			28,875		-		28,875		1,468		1,831
Customer Technology Services			35,753		(16)		35,737		2,008		1,616
Customer Strategy Services			12,195		-		12,195		444		727
	Total	$	295,506	$	(16)	$	295,490	$	14,089	$	20,667
Six Months Ended June 30, 2015
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	462,325	$	-	$	462,325	$	21,850	$	35,026
Customer Growth Services			56,526		-		56,526		3,008		2,148
Customer Technology Services			73,815		(14)		73,801		4,359		5,259
Customer Strategy Services			43,092		-		43,092		1,826		7,047
	Total	$	635,758	$	(14)	$	635,744	$	31,043	$	49,480
Six Months Ended June 30, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	446,607	$	-	$	446,607	$	19,634	$	37,316
Customer Growth Services			57,780		-		57,780		3,024		3,601
Customer Technology Services			68,532		(19)		68,513		3,723		1,927
Customer Strategy Services			24,811		-		24,811		878		2,180
	Total	$	597,730	$	(19)	$	597,711	$	27,259	$	45,024

			Three Months Ended June 30,				Six Months Ended June 30,
			2015		2014		2015		2014
Capital Expenditures
	Customer Management Services		$	12,569	$	14,587	$	22,016	$	24,499
	Customer Growth Services			1,832		1,289		3,137		1,669
	Customer Technology Services			1,786		3,407		4,068		8,038
	Customer Strategy Services			280		105		284		277
		Total	$	16,467	$	19,388	$	29,505	$	34,483
			June 30, 2015		December 31, 2014
Total Assets
	Customer Management Services			517,396	$	514,957
	Customer Growth Services			84,079		88,394
	Customer Technology Services			171,581		159,441
	Customer Strategy Services			90,149		89,683
		Total	$	863,205	$	852,475
			June 30, 2015		December 31, 2014
Goodwill
	Customer Management Services		$	24,265	$	25,871
	Customer Growth Services			30,395		30,395
	Customer Technology Services			42,709		42,709
	Customer Strategy Services			29,429		29,730
		Total	$	126,798	$	128,705

Schedule of Revenue by Geographic Area

			Three Months Ended June 30,				Six Months Ended June 30,
			2015		2014		2015		2014
Revenue
	United States		$	157,740	$	137,596	$	329,393	$	284,065
	Philippines			85,585		85,541		170,572		172,207
	Latin America			37,623		43,258		78,177		85,304
	Europe / Middle East / Africa			19,290		22,267		38,603		41,484
	Asia Pacific			8,437		5,358		16,111		11,758
	Canada			1,548		1,470		2,888		2,893
		Total	$	310,223	$	295,490	$	635,744	$	597,711

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FAIR VALUE (CONTINGENT CONSIDERATION TABLE) (DETAILS) $ in Thousands	Jun. 30, 2015 USD ($)
Business acquisitions, Contingent Consideration [Line Items]
Acquisitions	$ 0
Payments	(12,010)
Imputed Interest/ Adjustments	(123)
Iknowtion [Member]
Business acquisitions, Contingent Consideration [Line Items]
Acquisitions	0
Payments	(1,800)
Imputed Interest/ Adjustments	24
Guidon [Member]
Business acquisitions, Contingent Consideration [Line Items]
Acquisitions	0
Payments	(1,000)
Imputed Interest/ Adjustments	0
Sofica [Member]
Business acquisitions, Contingent Consideration [Line Items]
Acquisitions	0
Payments	(2,838)
Imputed Interest/ Adjustments	(406)
rogenSi [Member]
Business acquisitions, Contingent Consideration [Line Items]
Acquisitions	0
Payments	(6,372)
Imputed Interest/ Adjustments	$ 259

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DERIVATIVES (OCI ROLLFORWARD) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
DERIVATIVES [ABSTRACT]
Aggregate unrealized net gain/(loss) at beginning of year	$ (18,497)	$ (10,886)	$ (18,345)	$ (8,352)
Add: Net gain/(loss) from change in fair value of cash flow hedges	(4,119)	9,946	(5,410)	6,297
Less: Net (gain)/loss reclassified to earnings from effective hedges	1,302	1,059	(2,441)	(2,174)
Aggregate unrealized net gain/(loss) at end of period	$ (21,314)	$ 119	$ (21,314)	$ 119

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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014	Dec. 31, 2014
Segment Reporting Information [Line Items]
Gross Revenue	$ 310,230	$ 295,506	$ 635,758	$ 597,730
Intersegment Sales	(7)	(16)	(14)	(19)
Net Revenue	310,223	295,490	635,744	597,711
Depreciation and amortization	15,680	14,089	31,043	27,259
Income (Loss) from Operations	23,352	20,667	49,480	45,024
Capital Expenditures	16,467	19,388	29,505	34,483
Total Assets	863,205		863,205		$ 852,475
Goodwill	126,798		126,798		128,705
Customer Management Services [Member]
Segment Reporting Information [Line Items]
Gross Revenue	219,316	218,683	462,325	446,607
Intersegment Sales	0	0	0	0
Net Revenue	219,316	218,683	462,325	446,607
Depreciation and amortization	11,053	10,169	21,850	19,634
Income (Loss) from Operations	13,324	16,493	35,026	37,316
Capital Expenditures	12,569	14,587	22,016	24,499
Total Assets	517,396		517,396		514,957
Goodwill	24,265		24,265		25,871
Customer Growth Services [Member]
Segment Reporting Information [Line Items]
Gross Revenue	30,570	28,875	56,526	57,780
Intersegment Sales	0	0	0	0
Net Revenue	30,570	28,875	56,526	57,780
Depreciation and amortization	1,523	1,468	3,008	3,024
Income (Loss) from Operations	2,122	1,831	2,148	3,601
Capital Expenditures	1,832	1,289	3,137	1,669
Total Assets	84,079		84,079		88,394
Goodwill	30,395		30,395		30,395
Customer Technology Services [Member]
Segment Reporting Information [Line Items]
Gross Revenue	38,094	35,753	73,815	68,532
Intersegment Sales	(7)	(16)	(14)	(19)
Net Revenue	38,087	35,737	73,801	68,513
Depreciation and amortization	2,195	2,008	4,359	3,723
Income (Loss) from Operations	3,250	1,616	5,259	1,927
Capital Expenditures	1,786	3,407	4,068	8,038
Total Assets	171,581		171,581		159,441
Goodwill	42,709		42,709		42,709
Customer Strategy Services [Member]
Segment Reporting Information [Line Items]
Gross Revenue	22,250	12,195	43,092	24,811
Intersegment Sales	0	0	0	0
Net Revenue	22,250	12,195	43,092	24,811
Depreciation and amortization	909	444	1,826	878
Income (Loss) from Operations	4,656	727	7,047	2,180
Capital Expenditures	280	$ 105	284	$ 277
Total Assets	90,149		90,149		89,683
Goodwill	$ 29,429		$ 29,429		$ 29,730

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INCOME TAXES (NARRATIVE) (DETAILS) - USD ($) $ in Millions	3 Months Ended			6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Mar. 31, 2014	Jun. 30, 2015	Jun. 30, 2014
INCOME TAXES [ABSTRACT]
Total deferred tax assets, net of valuation allowance	$ 54.2			$ 54.2
Valuation allowance on deferred tax assets	10.5			10.5
Deferred tax assets, net of valuation allowance and deferred tax liabilities	$ 50.9			$ 50.9
Effective income tax rate	33.60%	23.00%		25.60%	17.40%
Canada [Member]
Significant Change in Unrecognized Tax Benefits Is Reasonably Possible [LineItems]
Tax Adjustments, Settlements, and Unusual Provisions			$ 1.2
Income Tax Examination [Line Items]
Income Tax Years under Audit	2009 and 2010
United States [Member]
Income Tax Examination [Line Items]
Income Tax Years under Audit	2011 to Present
Technology Solutions Group [Member]
Income Tax Examination [Line Items]
Income Tax Years under Audit	2012
Hong Kong rogenSi [Member]
Income Tax Examination [Line Items]
Income Tax Years under Audit	2014

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NET INCOME PER SHARE (DILUTED SHARES TABLE) (DETAILS) - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Weighted Average Number of Shares Outstanding Reconciliation [Abstract]
Shares used in basic earnings per share calculation	48,325	49,351	48,347	49,696
Effect of dilutive securities:
Stock options	397	425	392	419
Restricted stock units	321	335	358	421
Performance-based restricted stock units	21	0	16	0
Total effects of dilutive securities	739	760	766	840
Shares used in dilutive earnings per share calculation	49,064	50,111	49,113	50,536

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DERIVATIVES (NARRATIVE) (DETAILS) - USD ($) $ in Millions	Jun. 30, 2015	Dec. 31, 2014
DERIVATIVES [ABSTRACT]
Notional Amount	$ 241.3	$ 242.5

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ACQUISITIONS

6 Months Ended

Jun. 30, 2015

ACQUISITIONS [ABSTRACT]

ACQUISITIONS

(2)ACQUISITIONS

rogenSi

In the third quarter of 2014, as an addition to the Customer Strategy Services (“CSS”) segment, the Company acquired substantially all operating assets of rogenSi Worldwide PTY, Ltd., a global leadership, change management, sales, performance training and consulting company.

The total purchase price was $34.4 million, subject to certain working capital adjustments, and consists of $18.1 million in cash at closing and an estimated $14.5 million in three earn-out payments, contingent on the acquired companies and TeleTech's CSS segment achieving certain agreed earnings before interest, taxes, depreciation and amortization (“EBITDA”) targets, as defined in the sale and purchase agreement. Additionally, the estimated purchase price included a $1.8 million hold-back payment for contingencies as defined in the sale and purchase agreement which will be paid in the first quarter of 2016, if required. The total contingent consideration possible per the sale and purchase agreement ranges from zero to $17.6 million and the earn-out payments are payable in early 2015, 2016 and 2017, based on July 1, 2014 through December 31, 2014, and full year 2015 and 2016 performance, respectively.

The fair value of the contingent consideration was measured by applying a probability weighted discounted cash flow model based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 4.6% and expected future value of payments of $15.3 million. The $15.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with rogenSi achieving the targeted EBITDA for each earn-out year. As of the acquisition date, the fair value of the contingent consideration was approximately $14.5 million. During the fourth quarter of 2014, the Company recorded a fair value adjustment of the contingent consideration of $0.5 million based on revised estimates noting higher probability of exceeding the EBITDA targets (see Note 7). As of June 30, 2015, the fair value of the remaining contingent consideration was $9.0 million, of which $5.0 million and $4.0 million were included in Other accrued expenses and Other long-term liabilities in the accompanying Consolidated Balance Sheets, respectively.

The following summarizes the preliminary estimated fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands):

		Preliminary Estimate of Acquisition Date Fair Value
Cash		$	2,670
Accounts receivable, net			6,417
Other assets			2,880
Property, plant and equipment			578
Deferred tax assets, net			449
Customer relationships			9,349
Goodwill			20,960
			43,303
Accounts payable			708
Accrued employee compensation and benefits			2,203
Accrued expenses			1,146
Other			4,843
			8,900
	Total purchase price	$	34,403

The estimates of fair value of identifiable assets acquired and liabilities assumed are preliminary, pending completion of a valuation, thus are subject to revisions that may result in adjustments to the values presented above.

The rogenSi customer relationships have been estimated based on similar acquisitions and are amortized over an estimated useful life of five years. The goodwill recognized from the rogenSi acquisition is estimated to be attributable, but not limited to, the acquired workforce and expected synergies within CSS. None of the tax basis of the acquired intangibles and goodwill will be deductible for income tax purposes. The acquired goodwill and the operating results of rogenSi are reported, as its own reporting unit, within the CSS segment from the date of acquisition.

Sofica

In the first quarter of 2014, as an addition to the Customer Management Services (“CMS”) segment, the Company acquired a 100% interest in Sofica Group, a Bulgarian joint stock company (“Sofica”). Sofica provides customer lifecycle management and other business process services across multiple channels in multiple sites in over 18 languages.

The purchase price of $14.2 million included $9.4 million in cash consideration (including working capital adjustments) and an estimated $3.8 million in earn-out payments, payable in 2015 and 2016, contingent on Sofica achieving specified EBITDA targets, as defined by the stock purchase agreement. The total contingent consideration possible per the stock purchase agreement ranges from zero to $7.5 million. Additionally, the purchase price includes a $1.0 million hold-back payment for contingencies as defined in the stock purchase agreement which will be paid in the second quarter of 2016, if required.

The fair value of the contingent consideration was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 5.0% and expected future value of payments of $4.0 million. The $4.0 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with Sofica achieving the targeted EBITDA for each earn-out year. As of the acquisition date, the fair value of the contingent consideration was approximately $3.8 million. During the third and fourth quarters of 2014, the Company recorded fair value adjustments of the contingent consideration of $1.8 million and $0.6 million, respectively, based on revised estimates noting higher probability of exceeding the EBITDA targets (see Note 7). During the second quarter of 2015, the Company recorded a negative fair value adjustment for contingent consideration of $0.5 million based on revised estimates noting lower profitability than initially estimated. As of June 30, 2015, the fair value of the remaining contingent consideration was $3.1 million which wasincluded in Other accrued expenses in the accompanying Consolidated Balance Sheets.

Financial Impact of Acquired Businesses

The acquired businesses purchased in 2014 noted above contributed revenues of $14.7 million and $27.3 million, and income from operations of $2.1 million and $3.2 million, inclusive of $0.7 million and $1.4 million of acquired intangible amortization, to the Company for the three and six months ended June 30, 2015, respectively.

Investments

CaféX

In the first quarter of 2015, the Company invested $9.0 million in CafeX Communications, Inc. (“CafeX”) through the purchase of a portion of the Series B Preferred Stock of CafeX. After the transaction, the Company owns 17.3% of the total equity of CafeX.CaféX is a provider of omni-channel web-based real time communication (WebRTC) solutions that enhance mobile applications and websites with in-app video communication and screen share technology to increase customer satisfaction and enterprise efficiency. TeleTech anticipates deploying the CafeX technology as part of the TeleTech customer experience offerings within the CMS business segment and as part of its Humanify platform.

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NET INCOME PER SHARE (NARRATIVE) (DETAILS) - shares shares in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Stock Options [Member]
Anti-dilutive options to purchase common stock [Line Items]
Anti-dilutive securities	0.1	0.1	0.1	0.1
Restricted Stock Units (RSUs) [Member]
Anti-dilutive options to purchase common stock [Line Items]
Anti-dilutive securities	0.3	0.1	0.3	0.1

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DERIVATIVES (NOTIONAL TABLE) (DETAILS) PHP in Thousands, NZD in Thousands, MXN in Thousands, CAD in Thousands, $ in Thousands	6 Months Ended
	Jun. 30, 2015 USD ($)	Jun. 30, 2015 PHP	Jun. 30, 2015 MXN	Dec. 31, 2014 USD ($)	Dec. 31, 2014 PHP	Dec. 31, 2014 MXN	Dec. 31, 2014 CAD	Dec. 31, 2014 NZD
Derivative [Line Items]
Notional Amount	$ 241,300			$ 242,500
Forwards
Derivative [Line Items]
Notional Amount	563,474			578,957
Forwards | CAD
Derivative [Line Items]
Notional Amount				1,441			CAD 1,500
Forwards | PHP
Derivative [Line Items]
Notional Amount	$ 380,216	PHP 16,856,000		398,046	PHP 17,428,000
% Maturing in the Next 12 Months	43.00%	43.00%	43.00%
Contracts Maturing Through	4 years 8 months
Forwards | MXN
Derivative [Line Items]
Notional Amount	$ 183,258		MXN 2,684,000	179,089		MXN 2,532,000
% Maturing in the Next 12 Months	28.20%	28.20%	28.20%
Contracts Maturing Through	4 years 11 months
Forwards | NZD
Derivative [Line Items]
Notional Amount				$ 381				NZD 490

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RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)

6 Months Ended

Jun. 30, 2015

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

			Three Months Ended June 30,				Six Months Ended June 30,
			2015		2014		2015		2014
Reduction in force
	Customer Management Services		$	39	$	535	$	815	$	1,046
	Customer Growth Services			-		8		-		37
	Customer Technology Services			-		74		-		74
	Customer Strategy Services			159		-		192		-
		Total	$	198	$	617	$	1,007	$	1,157

Schedule of Restructuring Liability Rollforward

		Closure of Delivery Centers		Reduction in Force		Total
Balance as of December 31, 2014		$	-	$	2,071	$	2,071
	Expense		-		1,007		1,007
	Payments		-		(1,838)		(1,838)
	Change in estimates		-		-		-
Balance as of June 30, 2015		$	-	$	1,240	$	1,240

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FAIR VALUE (TABLES)

6 Months Ended

Jun. 30, 2015

FAIR VALUE [Abstract]

Schedule of Fair Value Derivative Assets and Liabilities

As of June 30, 2015
		Fair Value Measurements Using
		Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
		(Level 1)		(Level 2)		(Level 3)		At Fair Value
Cash flow hedges		$	-	$	(35,805)	$	-	$	(35,805)
Interest rate swaps			-		(1,109)		-		(1,109)
Fair value hedges			-		(1,824)		-		(1,824)
	Total net derivative asset (liability)	$	-	$	(38,738)	$	-	$	(38,738)
As of December 31, 2014
		Fair Value Measurements Using
		Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
		(Level 1)		(Level 2)		(Level 3)		At Fair Value
Cash flow hedges		$	-	$	(29,169)	$	-	$	(29,169)
Interest rate swaps			-		(1,440)		-		(1,440)
Fair value hedges			-		792		-		792
	Total net derivative asset (liability)	$	-	$	(29,817)	$	-	$	(29,817)

Schedule of Fair Value Assets and Liabilities

As of June 30, 2015
			Fair Value Measurements Using
			Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
			(Level 1)		(Level 2)		(Level 3)
Assets
	Derivative instruments, net			-		-		-
		Total assets	$	-	$	-	$	-
Liabilities
	Deferred compensation plan liability		$	-	$	(9,645)	$	-
	Derivative instruments, net			-		(38,738)		-
	Contingent consideration			-		-		(12,611)
		Total liabilities	$	-	$	(48,383)	$	(12,611)
As of December 31, 2014
			Fair Value Measurements Using
			Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
			(Level 1)		(Level 2)		(Level 3)
Assets
	Derivative instruments, net			-		-		-
		Total assets	$	-	$	-	$	-
Liabilities
	Deferred compensation plan liability		$	-	$	(8,478)	$	-
	Derivative instruments, net			-		(29,817)		-
	Contingent consideration			-		-		(24,744)
		Total liabilities	$	-	$	(38,295)	$	(24,744)

Schedule of Business Acquistions by Acquisition Contingent Consideration

	December 31, 2014		Acquisitions		Payments		Imputed Interest / Adjustments		June 30, 2015
iKnowtion	$	2,265	$	-	$	(1,800)	$	24	$	489
Guidon		1,000		-		(1,000)		-		-
TSG		-		-		-		-		-
WebMetro		-		-		-		-		-
Sofica		6,317		-		(2,838)		(406)		3,073
rogenSi		15,162		-		(6,372)		259		9,049
Total	$	24,744	$	-	$	(12,010)	$	(123)	$	12,611

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NONCONTROLLING INTERES (NONCONTROLLING INTEREST ROLLFORWARD TABLE) (DETAILS) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014
Stockholders' Equity Attributable to Noncontrolling Interest
Noncontrolling interest, January 1	$ 7,983	$ 8,081
Net income attributable to noncontrolling interest	1,735	2,074
Dividends distributed to noncontrolling interest	(2,025)	(2,025)
Foreign currency translation adjustments	(198)	85
Equity based compensation expense	90	13
Noncontrolling interest, June 30	$ 7,585	$ 8,228

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DERIVATIVES (INTEREST RATE SWAPS) (DETAILS) - USD ($) $ in Millions	6 Months Ended	12 Months Ended
	Jun. 30, 2015	Dec. 31, 2014
Derivative [Line Items]
Notional Amount	$ 241.3	$ 242.5
Interest Rate Swap One [Member]
Derivative [Line Items]
Notional Amount	$ 25.0
Variable Rate Received	1 - month LIBOR
Fixed Rate Paid	2.55%
Contract Commencement Date	Apr. 01, 2012
Contract Maturity Date	Apr. 01, 2016
Interest Rate Swap Two [Member]
Derivative [Line Items]
Notional Amount		$ 15.0
Variable Rate Received		1 - month LIBOR
Fixed Rate Paid		3.14%
Contract Commencement Date		May 01, 2012
Contract Maturity Date		May 01, 2017
Total Interest Rate Swaps [Member]
Derivative [Line Items]
Notional Amount	$ 40.0

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NONCONTROLLING INTEREST (TABLES)

6 Months Ended

Jun. 30, 2015

NONCONTROLLING INTEREST [Abstract]

Noncontrolling Interest Rollforward

		Six Months Ended June 30,
		2015		2014
Noncontrolling interest, January 1		$	7,983	$	8,081
Net income attributable to noncontrolling interest			1,735		2,074
Dividends distributed to noncontrolling interest			(2,025)		(2,025)
Foreign currency translation adjustments			(198)		85
Equity-based compensation expense			90		13
	Noncontrolling interest, June 30	$	7,585	$	8,228

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MANDATORILY REDEEMABLE NONCONTROLLING INTEREST (TABLES)

6 Months Ended

Jun. 30, 2015

Mandatorily Redeemable Noncontrolling Interest [Abstract]

Mandatorily Redeemable Noncontrolling Interest Rollforward

		Six months ended June 30,
		2015		2014
Mandatorily redeemable noncontrolling interest, January 1		$	2,814	$	2,509
Net income attributable to mandatorily redeemable noncontrolling interest			325		279
Dividends distributed to mandatorily redeemable noncontrolling interest			(632)		(1,244)
Change in redemption value			903		1,730
	Mandatorily redeemable noncontrolling interest, June 30	$	3,410	$	3,274

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OVERVIEW AND BASIS OF PRESENTATION

6 Months Ended

Jun. 30, 2015

OVERVIEW AND BASIS OF PRESENTATION [Abstract]

OVERVIEW AND BASIS OF PRESENTATION

(1)       OVERVIEW AND BASIS OF PRESENTATION

Summary of Business

TeleTech Holdings, Inc. and its subsidiaries (“TeleTech” or the “Company”) is a customer engagement management services provider, delivering integrated consulting, technology, growth and customer care solutions on a global scale. Our suite of product and service capabilities allows us to design and deliver enhanced, value-driven customer experiences across numerous communication channels. TeleTech's 40,000 employees serve clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation and travel industries via operations in the U.S., Australia, Belgium, Brazil, Bulgaria, Canada, China, Costa Rica, Germany, Hong Kong, Ireland, Israel, Lebanon, Macedonia, Mexico, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, Turkey, the United Arab Emirates, and the United Kingdom.

Basis of Presentation

The Consolidated Financial Statements are comprised of the accounts of TeleTech, its wholly owned subsidiaries, its 55% equity owned subsidiary Percepta, LLC, and its 80% interest in iKnowtion, LLC. All intercompany balances and transactions have been eliminated in consolidation.

The unaudited Consolidated Financial Statements do not include all of the disclosures required by accounting principles generally accepted in the U.S. (“GAAP”), pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The unaudited Consolidated Financial Statements reflect all adjustments which, in the opinion of management, are necessary to state fairly the consolidated financial position of the Company and the consolidated results of operations and comprehensive income (loss) and the consolidated cash flows of the Company. Operating results for the periods presented are not necessarily indicative of the results that may be expected for the year ending December 31, 2015.

During the three and six months ended June 30, 2015, an additional expense of $1.75 million was recorded as an additional estimated tax liability that should have been recorded in prior periods related to ongoing discussions with relevant government authorities related to site compliance with tax advantaged status. The total amount of $1.75 million should have been recorded as additional expensein the amount of $466 thousand in 2012, $406 thousand in 2013 $645 thousand in 2014 and $234 thousand in the first quarter of 2015.

During the three months ended June 30, 2015, the Company recorded an additional $3.2 million loss related to foreign currency translation within Other comprehensive income (loss) that should have been recorded in 2014 and the three months ended March 31, 2015 to correct for an error in translating the financial results of Sofica Group AD, which was acquired on February 28, 2014. Of the $3.2 million recorded, approximately $1.7 million and $1.5 million should have been recorded in the year ending December 31, 2014 and the three months ended March 31, 2015 respectively. The Company also recorded an additional $2.7 million loss to “other, net of tax” within Other comprehensive income (loss) in the three months ended March 31, 2015 and the six months ended June 30, 2015 related to our annual actuarial analysis for our Philippines pension liability that should have been recorded in the fourth quarter of 2014.

The Company has evaluated the aggregate impact of these adjustments and concluded that these adjustments were not material to the previously issued or current period consolidated financial statements.

These unaudited Consolidated Financial Statements should be read in conjunction with the Company's audited Consolidated financial Statements and footnotes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 2014.

Use of Estimates

The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for doubtful accounts, contingent consideration, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions.

Recently Issued Accounting Pronouncements

In April 2015, the FASB issued ASU No. 2015-03, “Simplifying the Presentation of Debt Issuance Costs”. ASU 2015-03 requires all costs incurred in connection with the issuance of debt to be presented in the balance sheet as a direct deduction from the carrying value of the associated debt liability. This ASU is effective for interim and annual periods beginning on or after December 15, 2015 and early adoption is permitted. The Company is evaluating when it will adopt the standard but does not expect the adoption of this standard to have a material impact on its financial position, results of operation or related disclosures.

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ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (TABLES)

6 Months Ended

Jun. 30, 2015

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]

Other Comprehensive Income Attributable to TeleTech Shareholders Table

			Foreign Currency Translation Adjustment		Derivative Valuation, Net of Tax		Other, Net of Tax		Totals
Accumulated other comprehensive income
	(loss) at December 31, 2014		$	(33,352)	$	(18,345)	$	(577)	$	(52,274)
	Other comprehensive income (loss) before reclassifications			(17,147)		(5,410)		(2,815)		(25,372)
	Amounts reclassified from accumulated other
		comprehensive income (loss)		-		2,441		454		2,895
		Net current period other comprehensive income (loss)		(17,147)		(2,969)		(2,361)		(22,477)
Accumulated other comprehensive income
	(loss) at June 30, 2015		$	(50,499)	$	(21,314)	$	(2,938)	$	(74,751)
Accumulated other comprehensive income
	(loss) at December 31, 2013		$	(10,581)	$	(8,352)	$	(1,653)	$	(20,586)
	Other comprehensive income (loss) before reclassifications			5,202		6,297		33		11,532
	Amounts reclassified from accumulated other
		comprehensive income (loss)		-		2,174		523		2,697
		Net current period other comprehensive income (loss)		5,202		8,471		556		14,229
Accumulated other comprehensive income
	(loss) at June 30, 2014		$	(5,379)	$	119	$	(1,097)	$	(6,357)

Income Statement Location of Adjustments Reclassified from Accumulated Other Comprehensive Income to Income

			For the Three Months Ended
			June 30, 2015		June 30, 2014		Statement of Comprehensive Income (Loss) Classification
Derivative valuation
	Gain (loss) on foreign currency forward
		exchange contracts	$	(2,506)	$	(1,472)	Revenue
	Loss on interest rate swaps			(262)		(265)	Interest expense
	Tax effect			1,467		678	Provision for income taxes
			$	(1,301)	$	(1,059)	Net income (loss)
Other
	Actuarial loss on defined benefit plan		$	(230)	$	(280)	Cost of services
	Tax effect			22		18	Provision for income taxes
			$	(208)	$	(262)	Net income (loss)
			For the Six Months Ended
			June 30, 2015		June 30, 2014		Statement of Comprehensive Income (Loss) Classification
Derivative valuation
	Gain (loss) on foreign currency forward
		exchange contracts	$	(4,213)	$	(3,043)	Revenue
	Loss on interest rate swaps			(519)		(523)	Interest expense
	Tax effect			2,291		1,392	Provision for income taxes
			$	(2,441)	$	(2,174)	Net income (loss)
Other
	Actuarial loss on defined benefit plan		$	(504)	$	(556)	Cost of services
	Tax effect			50		33	Provision for income taxes
			$	(454)	$	(523)	Net income (loss)

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GOODWILL (GOODWILL ROLLFORWARD) (DETAILS) $ in Thousands	6 Months Ended
	Jun. 30, 2015 USD ($)
Goodwill [Line Items]
Beginning balance, goodwill	$ 128,705
Acquisitions.	100
Impairments	0
Effect of Foreign Currency	(2,007)
Ending balance, goodwill	126,798
Customer Management Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	25,871
Acquisitions.	0
Impairments	0
Effect of Foreign Currency	(1,606)
Ending balance, goodwill	24,265
Customer Growth Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	30,395
Acquisitions.	0
Impairments	0
Effect of Foreign Currency	0
Ending balance, goodwill	30,395
Customer Technology Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	42,709
Acquisitions.	0
Impairments	0
Effect of Foreign Currency	0
Ending balance, goodwill	42,709
Customer Strategy Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	29,730
Acquisitions.	100
Impairments	0
Effect of Foreign Currency	(401)
Ending balance, goodwill	$ 29,429

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RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (LIABILITY CLASSIFICATION TABLE) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Restructuring Cost and Reserve [Line Items]
Reduction in force	$ 198	$ 617	$ 1,007	$ 1,157
Restructuring charges, net	198	617	1,007	1,157
Customer Management Services [Member]
Restructuring Cost and Reserve [Line Items]
Reduction in force	39	535	815	1,046
Customer Growth Services [Member]
Restructuring Cost and Reserve [Line Items]
Reduction in force	0	8	0	37
Customer Technology Services [Member]
Restructuring Cost and Reserve [Line Items]
Reduction in force	0	74	0	74
Customer Strategy Services [Member]
Restructuring Cost and Reserve [Line Items]
Reduction in force	$ 159	$ 0	$ 192	$ 0

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Consolidated Balance Sheets - USD ($) $ in Thousands	Jun. 30, 2015	Dec. 31, 2014
Current assets
Cash and cash equivalents	$ 93,842	$ 77,316
Accounts receivable, net	259,833	276,432
Prepaids and other current assets	66,792	64,702
Deferred tax assets, net	22,135	22,501
Income tax receivable	2,052	4,532
Total current assets	444,654	445,483
Long-term assets
Property, plant and equipment, net	159,669	150,212
Goodwill	126,798	128,705
Deferred tax assets, net	32,022	31,512
Other intangible assets, net	53,036	59,905
Other long-term assets	47,026	36,658
Total long-term assets	418,551	406,992
Total assets	863,205	852,475
Current liabilities
Accounts payable	41,608	37,019
Accrued employee compensation and benefits	74,439	70,069
Other accrued expenses	30,474	34,430
Income taxes payable	5,755	10,141
Deferred tax liabilities, net	33	0
Deferred revenue	29,013	29,887
Other current liabilities	20,890	17,085
Total current liabilities	202,212	198,631
Long-term liabilities
Line of credit.	115,000	100,000
Deferred tax liabilities, net	3,182	4,675
Deferred rent	10,103	8,956
Other long-term liabilities	73,727	74,149
Total long-term liabilities	202,012	187,780
Total liabilities	$ 404,224	$ 386,411
Commitments and contingencies (Note 10)
Mandatorily redeemable noncontrolling interest	$ 3,410	$ 2,814
Stockholders' equity
Preferred stock - $0.01 par value: 10,000,000 shares authorized; zero shares outstanding as of June 30, 2015 and December 31, 2014	0	0
Common stock - $0.01 par value; 150,000,000 shares authorized; 48,232,405 and 48,452,852 shares outstanding as of June 30, 2015 and December 31, 2014, respectively	483	485
Additional paid-in capital	356,047	356,792
Treasury stock at cost: 33,819,848 and 33,599,401 shares as of June 30, 2015 and December 31, 2014, respectively	(535,507)	(527,595)
Accumulated other comprehensive income (loss)	(74,751)	(52,274)
Retained earnings	701,714	677,859
Noncontrolling interest	7,585	7,983
Total stockholders' equity	455,571	463,250
Total liabilities and stockholders' equity	$ 863,205	$ 852,475

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DERIVATIVES (BALANCE SHEET CLASSIFICATION) (DETAILS) - USD ($) $ in Thousands	Jun. 30, 2015	Dec. 31, 2014
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	$ (35,805)	$ (29,169)
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	578	192
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	2	389
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(14,400)	(12,680)
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(21,985)	(17,070)
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(1,109)	(1,440)
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member] | Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0	0
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member] | Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0	0
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member] | Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(951)	(988)
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member] | Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(158)	(452)
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(1,824)	792
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	47	797
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0	0
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(1,871)	(5)
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	$ 0	$ 0

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Consolidated Statements of Cash Flows - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014
Cash flows from operating activities
Net income	$ 35,528	$ 39,433
Adjustment to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	31,043	27,259
Amortization of contract acquisition costs	537	657
Amortization of debt issuance costs	356	349
Imputed interest expense and fair value adjustments to contingent consideration	(123)	(3,710)
Provision for doubtful accounts	406	219
Gain on disposal of assets	(69)	0
Deferred income taxes	(341)	5,035
Excess tax benefit from equity-based awards	(409)	(1,050)
Equity-based compensation expense	5,278	5,881
Loss (gain) on foreign currency derivatives	2,600	(2,955)
Changes in assets and liabilities, net of acquisitions:
Accounts receivable	9,191	(9,238)
Prepaids and other assets	790	(631)
Accounts payable and accrued expenses	13,282	(22,965)
Deferred revenue and other liabilities	(12,556)	(6,654)
Net cash provided by operating activities	85,513	31,630
Cash flows from investing activities
Proceeds from sale of long lived assets	116	135
Purchases of property, plant and equipment, net of acquisitions	(29,505)	(34,483)
Investments in non-marketable equity investments	(9,000)	0
Acquisitions, net of cash acquired of zero and $812, respectively	(1,775)	(8,732)
Net cash used in investing activities	(40,164)	(43,080)
Cash flows from financing activities
Proceeds from line of credit	1,185,200	1,001,500
Payments on line of credit	(1,170,200)
Proceeds from other debt	0	0
Payments on other debt	(1,720)	(3,127)
Payments of contingent consideration related to acquisitions	(11,883)	(8,547)
Dividends paid to shareholders	(8,710)	0
Dividends distributed to noncontrolling interest	(2,657)	(3,713)
Proceeds from exercise of stock options	432	313
Excess tax benefit from equity-based awards	409	1,050
Purchase of treasury stock	(12,254)	(37,049)
Payments of debt issuance costs	(35)	0
Net cash used in financing activities	(21,418)	(51,073)
Effect of exchange rate changes on cash and cash equivalents	(7,405)	2,284
(Decrease) increase in cash and cash equivalents	16,526	(60,239)
Cash and cash equivalents, beginning of period	77,316	158,017
Cash and cash equivalents, end of period	93,842	97,778
Supplemental disclosures
Cash paid for interest	2,693	2,670
Cash paid for income taxes	7,761	7,486
Non-cash investing and financing activities
Acquisition of equipment through increase in accounts payable	2,625	1,420
Acquisition of long lived assets through capital leases	$ 5,353	$ 0

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ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (ROLLFORWARD TABLE) (DETAILS) - USD ($) $ in Thousands	3 Months Ended			6 Months Ended		12 Months Ended
	Jun. 30, 2015	Mar. 31, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014	Dec. 31, 2014
Foreign Currency Translation Adjustment [Abstract]
Accumulated other comprehensive income (loss) - Foreign currency translation adjustment, beginning balance		$ (33,352)		$ (33,352)	$ (10,581)	$ (10,581)
Other comprehensive income before reclassifications - foreign currency translation adjustment				(17,147)	5,202
Net current period other comprehensive income - foreign currency translation adjustment				(17,147)	5,202
Accumulated other comprehensive income (loss) - Foreign currency translation adjustment, ending balance	$ (50,499)		$ (5,379)	(50,499)	(5,379)	(33,352)
Derivative Valuation, Net of Tax
Aggregate unrealized net gain/(loss) at beginning of year	(18,497)	(18,345)	(10,886)	(18,345)	(8,352)	(8,352)
Other comprehensive income before reclassifications - derivative valuation, net of tax	(4,119)		9,946	(5,410)	6,297
Amounts reclassified from accumulated other comprehensive income - derivative valuation, net of tax	(1,302)		(1,059)	2,441	2,174
Net current period other comprehensive income - derivative valuation, net of tax				(2,969)	8,471
Aggregate unrealized net gain/(loss) at end of period	(21,314)	(18,497)	119	(21,314)	119	(18,345)
Other, Net of Tax.
Accumulated other comprehensive income (loss) - Other, net of tax		(577)		(577)	(1,653)	(1,653)
Other comprehensive income before reclassifications - other, net of tax				(2,815)	33
Amounts reclassified from accumulated other comprehensive income - other, net of tax				454	523
Net current period other comprehensive income - other, net of tax				(2,361)	556
Accumulated other comprehensive income (loss) - Other, net of tax at end of period	(2,938)		(1,097)	(2,938)	(1,097)	(577)
Totals
Accumulated other comprehensive income (loss), beginning balance		$ (52,274)		(52,274)	(20,586)	(20,586)
Other comprehensive income before reclassifications - Totals				(25,372)	11,532
Amounts reclassified from accumulated other comprehensive income - Totals				2,895	2,697
Other comprehensive income (loss), net of tax				(22,477)	14,229
Accumulated other comprehensive income (loss), ending balance	$ (74,751)		$ (6,357)	$ (74,751)	$ (6,357)	$ (52,274)

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ACQUISITIONS (ASSETS ACQUIRED TABLE) (DETAILS) - USD ($) $ in Thousands	Jun. 30, 2015	Dec. 31, 2014	Aug. 08, 2014	Feb. 28, 2014
Business Acquisition [Line Items]
Total deferred tax assets, net	$ 54,200
Goodwill	126,798	$ 128,705
Accrued employee compensation and benefits	$ 74,439	$ 70,069
Sofica [Member]
Business Acquisition [Line Items]
Total purcahse price				$ 14,200
rogenSi [Member]
Business Acquisition [Line Items]
Cash			$ 2,670
Accounts receivable			6,417
Property, plant and equipment			578
Other assets			2,880
Total deferred tax assets, net			449
Customer relationships			9,349
Goodwill			20,960
Total assets acquired			43,303
Accounts payable			708
Accrued employee compensation and benefits			2,203
Accrued expenses			1,146
Other			4,843
Total liabilities assumed			8,900
Total purcahse price			$ 34,403

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EQUITY-BASED COMPENSATION PLANS

6 Months Ended

Jun. 30, 2015

EQUITY-BASED COMPENSATION PLANS [Abstract]

EQUITY-BASED COMPENSATION PLANS

(15)EQUITY-BASED COMPENSATION PLANS

All equity–based awards to employees are recognized in the Consolidated Statements of Comprehensive Income (Loss) at the fair value of the award on the grant date. During the three and six months ended June 30, 2015 and 2014, the Company recognized total compensation expense of $2.6 million and $5.3 million and $2.7 million and $5.9 million, respectively. Of the total compensation expense, $0.5 million and $1.1 million was recognized in Cost of services and $2.1 million and $4.2 million was recognized in Selling, general and administrative during the three and six months ended June 30, 2015. During the three and six months ended June 30, 2014, the Company recognized compensation expense of $0.5 million and $1.1 million in Cost of Services and $2.2 million and $4.8 million, in Selling, general and administrative, respectively.

Restricted Stock Unit Grants

During the six months ended June 30, 2015 and 2014, the Company granted 169,252 and 210,176 RSUs, respectively, to new and existing employees, which vest in equal installments over four or five years. The Company recognized compensation expense related to RSUs of $2.5 million and $5.1 million for the three and six months ended June 30, 2015, respectively. The Company recognized compensation expense related to RSUs of $2.6 million and $5.7 million for the three and six months ended June 30, 2014, respectively. As of June 30, 2015, there was approximately $23.2 million of total unrecognized compensation cost (including the impact of expected forfeitures) related to RSUs granted under the Company's equity plans.

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ACQUISITIONS (NARRATIVE) (DETAILS) - USD ($)
$ in Thousands

2 Months Ended

3 Months Ended

6 Months Ended

7 Months Ended

Feb. 28, 2014

Jun. 30, 2015

Mar. 31, 2015

Jun. 30, 2015

Aug. 08, 2014

Dec. 31, 2014

Business Acquisition [Line Items]

Future Value of Liabilities Incurred From Business Acquisitions

$ 13,100

$ 13,100

Valuation Technique on Contingent Consideration

Contingent Consideration — The Company recorded contingent consideration related to the acquisitions of iKnowtion, Guidon, TSG, WebMetro, Sofica and rogenSi. These contingent payables were recognized at fair value using a discounted cash flow approach and a discount rate of 21.0%, 21.0%, 4.6%, 5.3%, 5.0% or 4.6%, respectively. The discount rates vary dependant on the specific risks of each acquisition including the country of operation, the nature of services and complexity of the acquired business, and other similar factors. These measurements were based on significant inputs not observable in the market. The Company will record interest expense each period using the effective interest method until the future value of these contingent payables reaches their expected future value of $13.1 million. Interest expense related to all recorded contingent payables is included in Interest expense in the Consolidated Statements of Comprehensive Income (Loss).

Contingent Consideration, at fair value

12,611

$ 12,611

$ 24,744

Revenue of Acquirees since Acquisition Date, Actual

14,700

27,300

Income (loss) from operations of Acquirees since Acquisition Date, Actual

2,100

3,200

Business Combination Pro Forma Information Amortization Expense of Acquirees Since Acquisition

700

1,400

Sofica [Member]

Business Acquisition [Line Items]

Date of Acquisition

Feb. 28, 2014

Percentage of Voting Interests Acquired

100.00%

Description of Acquired Entity

Sofica provides customer lifecycle management and other business process services across multiple channels in multiple sites in over 18 languages.

Business Acquisition, Purchase Price Allocation, Assets Acquired (Liabilities Assumed), Net

$ 14,200

Cost of Acquired Entity, Up Front Cash Consideration

9,400

Future Value of Liabilities Incurred From Business Acquisitions

$ 3,800

Valuation Technique on Contingent Consideration

The fair value of the contingent consideration was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 5.0% and expected future value of payments of $4.0 million. The $4.0 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with Sofica achieving the targeted EBITDA for each earn-out year.

Acquisition hold-back payment

$ 1,000

Discount rate

5.00%

Contingent Consideration Arrangements, Basis for Amount

The total contingent consideration possible per the stock purchase agreement ranges from zero to $7.5 million. Additionally, the purchase price includes a $1.0 million hold-back payment for contingencies as defined in the stock purchase agreement which will be paid in the second quarter of 2016, if required.

Contingent Consideration, at fair value

$ 4,000

Contingent Consideration, at Fair Value, Current Portion

3,100

3,100

rogenSi [Member]

Business Acquisition [Line Items]

Date of Acquisition

Aug. 08, 2014

Description of Acquired Entity

rogenSi Worldwide PTY, Ltd., a global leadership, change management, sales, performance training and consulting company.

Business Acquisition, Purchase Price Allocation, Assets Acquired (Liabilities Assumed), Net

$ 34,403

Cost of Acquired Entity, Up Front Cash Consideration

18,100

Future Value of Liabilities Incurred From Business Acquisitions

$ 15,300

Valuation Technique on Contingent Consideration

The fair value of the contingent consideration was measured by applying a probability weighted discounted cash flow model based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 4.6% and expected future value of payments of $15.3 million. The $15.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with rogenSi achieving the targeted EBITDA for each earn-out year.

Acquisition hold-back payment

$ 1,800

Discount rate

4.60%

Contingent Consideration Arrangements, Basis for Amount

The total contingent consideration possible per the sale and purchase agreement ranges from zero to $17.6 million and the earn-out payments are payable in early 2015, 2016 and 2017, based on July 1, 2014 through December 31, 2014, and full year 2015 and 2016 performance, respectively.

Contingent Consideration, at fair value

$ 14,500

Contingent Consideration, at Fair Value, Current Portion

5,000

5,000

Contingent Consideration, at Fair Value, Noncurrent Portion

$ 4,000

$ 4,000

CafeX [Member]

Business Acquisition [Line Items]

Cost Method Investments Description

the Company invested $9.0 million in CafeX Communications, Inc. (“CafeX”) through the purchase of a portion of the Series B Preferred Stock of CafeX. After the transaction, the Company owns 17.3% of the total equity of CafeX.

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ACQUISITIONS (TABLES)

6 Months Ended

Jun. 30, 2015

rogenSi [Member]

Business Acquisition [Line Items]

Schedule of Assets Acquired and Liabilities Assumed

		Preliminary Estimate of Acquisition Date Fair Value
Cash		$	2,670
Accounts receivable, net			6,417
Other assets			2,880
Property, plant and equipment			578
Deferred tax assets, net			449
Customer relationships			9,349
Goodwill			20,960
			43,303
Accounts payable			708
Accrued employee compensation and benefits			2,203
Accrued expenses			1,146
Other			4,843
			8,900
	Total purchase price	$	34,403

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Consolidated Statements of Cash Flows (Parenthetical) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014
Cash flows from investing activities
Acquisitions, net of cash acquired of zero and $812, respectively	$ 0	$ 812

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Consolidated Balance Sheets (Parenthetical) - $ / shares	Jun. 30, 2015	Dec. 31, 2014
Stockholders' equity
Preferred stock, par value	$ 0.01	$ 0.01
Preferred stock, shares authorized	10,000,000	10,000,000
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.01	$ 0.01
Common stock, shares authorized	150,000,000	150,000,000
Common stock, shares outstanding	48,232,405	48,452,852
Treasury stock, shares	33,819,848	33,599,401

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COMMITMENTS AND CONTINGENCIES

6 Months Ended

Jun. 30, 2015

COMMITMENTS AND CONTINGENCIES [Abstract]

COMMITMENTS AND CONTINGENCIES

(10)COMMITMENTS AND CONTINGENCIES

Credit Facility

In the second quarter of 2013, the Company entered into a $700.0 million, five-year, multi-currency revolving credit facility (the “Credit Agreement”) with a syndicate of lenders which includes an accordion feature that permits the Company to request an increase in total commitments up to $1.0 billion, under certain conditions. Wells Fargo Securities, LLC, KeyBank National Association, Bank of America Merrill Lynch, BBVA Compass and HSBC Bank USA, National Association served as Joint Lead Arrangers. The Credit Agreement amends and restates in its entirety the Company's prior credit facility entered into during 2010 and amended in 2012.

The Credit Agreement provides for a secured revolving credit facility that matures on June 3, 2018 with an initial maximum aggregate commitment of $700.0 million. At the Company's discretion, direct borrowing options under the Credit Agreement include (i) Eurodollar loans with one, two, three, and six month terms, and/or (ii) overnight base rate loans. The Credit Agreement also provides for a sub-limit for loans or letters of credit in both U.S. dollars and certain foreign currencies, with direct foreign subsidiary borrowing capabilities up to 50% of the total commitment amount. The Company may increase the maximum aggregate commitment under the Credit Agreement to $1.0 billion if certain conditions are satisfied, including that the Company is not in default under the Credit Agreement at the time of the increase and that the Company obtains the commitment of the lenders participating in the increase.

The Company primarily utilizes its Credit Agreement to fund working capital, general operations, stock repurchases, dividends and other strategic activities, such as the acquisitions described in Note 2. As of June 30, 2015 and December 31, 2014, the Company had borrowings of $115.0 million and $100.0 million, respectively, under its Credit Agreement, and its average daily utilization was $323.5 million and $280.5 million for the six months ended June 30, 2015 and 2014, respectively. After consideration for issued letters of credit under the Credit Agreement, totaling $3.2 million, and current level of availability based on covenant calculations, the Company's remaining borrowing capacity was approximately $385 million as of June 30, 2015. As of June 30, 2015, the Company was in compliance with all covenants and conditions under its Credit Agreement.

From time-to-time, the Company has unsecured, uncommitted lines of credit to support working capital for a few foreign subsidiaries. As of June 30, 2015, no foreign loans were outstanding.

Letters of Credit

As of June 30, 2015, outstanding letters of credit under the Credit Agreement totaled $3.2 million and primarily guaranteed workers' compensation and other insurance related obligations. As of June 30, 2015, letters of credit and contract performance guarantees issued outside of the Credit Agreement totaled $5.6 million.

Legal Proceedings

From time to time, the Company has been involved in legal actions, both as plaintiff and defendant, which arise in the ordinary course of business. The Company accrues for exposures associated with such legal actions to the extent that losses are deemed both probable and estimable. To the extent specific reserves have not been made for certain legal proceedings, their ultimate outcome, and consequently, an estimate of possible loss, if any, cannot reasonably be determined at this time.

Based on currently available information and advice received from counsel, the Company believes that the disposition or ultimate resolution of any current legal proceedings, except as otherwise specifically reserved for in its financial statements, will not have a material adverse effect on the Company's financial position, cash flows or results of operations.

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Document and Entity Information - USD ($)	6 Months Ended
	Jun. 30, 2015	Jul. 31, 2015
Document and Entity Information [Abstract]
Entity Registrant Name	TELETECH HOLDINGS INC
Entity Central Index Key	0001013880
Document Type	10-Q/A
Document Period End Date	Jun. 30, 2015
Amendment Flag	false
Document Fiscal Year Focus	2015
Document Fiscal Period Focus	Q2
Current Fiscal Year End Date	--12-31
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Filer Category	Accelerated Filer
Entity Public Float	$ 495,904,505
Entity Common Stock, Shares Outstanding		48,300,694

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NONCONTROLLING INTEREST

6 Months Ended

Jun. 30, 2015

NONCONTROLLING INTEREST [Abstract]

Noncontrollling Interest

(11)       NONCONTROLLING INTEREST

The following table reconciles equity attributable to noncontrolling interest (in thousands):

		Six Months Ended June 30,
		2015		2014
Noncontrolling interest, January 1		$	7,983	$	8,081
Net income attributable to noncontrolling interest			1,735		2,074
Dividends distributed to noncontrolling interest			(2,025)		(2,025)
Foreign currency translation adjustments			(198)		85
Equity-based compensation expense			90		13
	Noncontrolling interest, June 30	$	7,585	$	8,228

XML

Consolidated Statements of Comprehensive Income - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Consolidated Statements of Comprehensive Income
Revenue	$ 310,223	$ 295,490	$ 635,744	$ 597,711
Operating expenses
Cost of services	223,617	212,315	456,601	426,102
Selling, general and administrative	47,376	47,802	97,613	98,169
Depreciation and amortization	15,680	14,089	31,043	27,259
Restructuring charges, net	198	617	1,007	1,157
Total operating expenses	286,871	274,823	586,264	552,687
Income from operations	23,352	20,667	49,480	45,024
Other income (expense)
Interest income	364	492	681	1,003
Interest expense	(1,676)	(1,861)	(3,374)	(3,551)
Other income (expense), net	1,294	4,249	987	5,250
Total other income (expense)	(18)	2,880	(1,706)	2,702
Income before income taxes	23,334	23,547	47,774	47,726
Benefit from (provision for) income taxes	(7,841)	(5,417)	(12,246)	(8,293)
Net income	15,493	18,130	35,528	39,433
Net income attributable to noncontrolling interest	(797)	(1,268)	(2,060)	(2,353)
Net income attributable to TeleTech stockholders	14,696	16,862	33,468	37,080
Other comprehensive income (loss)
Foreign currency translation adjustments	(6,062)	7,010	(17,345)	5,287
Derivative valuation, gross	(4,662)	17,780	(6,307)	13,863
Derivative valuation, tax effect	1,845	(6,775)	3,338	(5,393)
Other, net of tax	234	280	(2,361)	556
Total other comprehensive income (loss)	(8,645)	18,295	(22,675)	14,313
Total comprehensive income (loss)	6,848	36,425	12,853	53,746
Less: Comprehensive income attributable to noncontrolling interest	(731)	(1,167)	(1,537)	(2,159)
Comprehensive income attributable to TeleTech stockholders	$ 6,117	$ 35,258	$ 11,316	$ 51,587
Weighted average shares outstanding
Basic	48,325	49,351	48,347	49,696
Diluted	49,064	50,111	49,113	50,536
Net income per share attributable to TeleTech stockholders
Basic	$ 0.30	$ 0.34	$ 0.69	$ 0.75
Diluted	$ 0.30	$ 0.34	$ 0.68	$ 0.73

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GOODWILL

6 Months Ended

Jun. 30, 2015

GOODWILL [ABSTRACT]

GOODWILL.

(5)GOODWILL AND OTHER INTANGIBLE ASSETS

Goodwill consisted of the following (in thousands):

		December 31, 2014		Acquisitions/ Adjustments		Impairments		Effect of Foreign Currency		June 30, 2015
Customer Management Services		$	25,871	$	-	$	-	$	(1,606)	$	24,265
Customer Growth Services			30,395		-		-		-		30,395
Customer Technology Services			42,709		-		-		-		42,709
Customer Strategy Services			29,730		100		-		(401)		29,429
	Total	$	128,705	$	100	$	-	$	(2,007)	$	126,798

The Company performs a goodwill impairment assessment on at least an annual basis. The Company conducts its annual goodwill impairment assessment during the fourth quarter, or more frequently, if indicators of impairment exist.

The Company concluded that goodwill for all reporting units was not impaired at December 1, 2014. While no impairment indicators were identified, due to the small margin of fair value in excess of carrying value for two reporting units, Revana (approximately 6%) and WebMetro (approximately 11%), these reporting units remain at considerable risk for future impairment if projected operating results are not met or other inputs into the fair value measurement change.

At June 30, 2015, the Company updated its quantitative assessment of these reporting units fair value using an income based approach. The determination of fair value requires significant judgments including estimation of future cash flows, which is dependent on internal forecasts, estimation of the long-term growth rates for the businesses, the useful lives over which the cash flows will occur and determination of appropriate discount rates (based in part on the Company's weighted average cost of capital). Changes in these estimates and assumptions could materially affect the determination of fair value and/or conclusions on goodwill impairment for each reporting unit. As of June 30, 2015, the updated fair values continue to exceed the carrying values for Revana (approximately 14%) and WebMetro (approximately 15%). The Company will continue to review the calculated fair value of these reporting units until the fair value is substantially in excess of its carrying value.

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SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS

6 Months Ended

Jun. 30, 2015

SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS [Abstract]

SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS

(4)SIGNIFICANT CLIENTS and other concentrations

The Company had one client that contributed in excess of 10% of total revenue for the six months ended June 30, 2015 and 2014. This client operates in the communications industry and is included in the CMS segment. This client contributed 11.5% and 12.0% of total revenue for the three months ended June 30, 2015 and 2014, respectively. This client contributed 10.9% and 11.8% of total revenue for the six months ended June 30, 2015 and 2014, respectively. This client had an outstanding receivable balance of $29.2 million and $28.6 million as of June 30, 2015 and 2014, respectively.

The loss of one or more of its significant clients could have a material adverse effect on the Company's business, operating results, or financial condition. The Company does not require collateral from its clients. To limit the Company's credit risk, management performs periodic credit evaluations of its clients and maintains allowances for uncollectible accounts and may require pre-payment for services. Although the Company is impacted by economic conditions in various industry segments, management does not believe significant credit risk existed as of June 30, 2015.

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OVERVIEW AND BASIS OF PRESENTATION (POLICIES)

6 Months Ended

Jun. 30, 2015

OVERVIEW AND BASIS OF PRESENTATION [Abstract]

Overview

Summary of Business

TeleTech Holdings, Inc. and its subsidiaries (“TeleTech” or the “Company”) is a customer engagement management services provider, delivering integrated consulting, technology, growth and customer care solutions on a global scale. Our suite of product and service capabilities allows us to design and deliver enhanced, value-driven customer experiences across numerous communication channels. TeleTech's 40,000 employees serve clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation and travel industries via operations in the U.S., Australia, Belgium, Brazil, Bulgaria, Canada, China, Costa Rica, Germany, Hong Kong, Ireland, Israel, Lebanon, Macedonia, Mexico, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, Turkey, the United Arab Emirates, and the United Kingdom.

Basis Of Presentation

Basis of Presentation

The Consolidated Financial Statements are comprised of the accounts of TeleTech, its wholly owned subsidiaries, its 55% equity owned subsidiary Percepta, LLC, and its 80% interest in iKnowtion, LLC. All intercompany balances and transactions have been eliminated in consolidation.

The unaudited Consolidated Financial Statements do not include all of the disclosures required by accounting principles generally accepted in the U.S. (“GAAP”), pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The unaudited Consolidated Financial Statements reflect all adjustments which, in the opinion of management, are necessary to state fairly the consolidated financial position of the Company and the consolidated results of operations and comprehensive income (loss) and the consolidated cash flows of the Company. Operating results for the periods presented are not necessarily indicative of the results that may be expected for the year ending December 31, 2015.

These unaudited Consolidated Financial Statements should be read in conjunction with the Company's audited Consolidated financial Statements and footnotes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 2014.

Use of Estimates

Use of Estimates

The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for doubtful accounts, contingent consideration, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions.

Recently Issued Accounting Pronouncements

Recently Issued Accounting Pronouncements

In April 2015, the FASB issued ASU No. 2015-03, “Simplifying the Presentation of Debt Issuance Costs”. ASU 2015-03 requires all costs incurred in connection with the issuance of debt to be presented in the balance sheet as a direct deduction from the carrying value of the associated debt liability. This ASU is effective for interim and annual periods beginning on or after December 15, 2015 and early adoption is permitted. The Company is evaluating when it will adopt the standard but does not expect the adoption of this standard to have a material impact on its financial position, results of operation or related disclosures.

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MANDATORILY REDEEMABLE NONCONTROLLING INTEREST

6 Months Ended

Jun. 30, 2015

Mandatorily Redeemable Noncontrolling Interest [Abstract]

Mandatorily Redeemable Noncontrolling Interest

(12)       MANDATORILY REDEEMABLE NONCONTROLLING INTEREST

The Company holds an 80% interest in iKnowtion. In the event iKnowtion meets certain EBITDA targets for calendar year 2015, the purchase and sale agreement requires TeleTech to purchase the remaining 20% interest in iKnowtion in 2016 for an amount equal to a multiple of iKnowtion's 2015 EBITDA as defined in the purchase and sale agreement. These terms represent a contingent redemption feature which the Company determined is probable of being achieved.

The Company has recorded the mandatorily redeemable noncontrolling interest at the redemption value based on the corresponding EBITDA multiples as prescribed in the purchase and sale agreement at the end of each reporting period. At the end of each reporting period the changes in the redemption value are recorded in retained earnings. Since the EBITDA multiples as defined in the purchase and sale agreement are below the current market multiple, the Company has determined that there is no preferential treatment to the noncontrolling interest shareholders resulting in no impact to earnings per share.

A rollforward of the mandatorily redeemable noncontrolling interest is included in the table below (in thousands).

		Six months ended June 30,
		2015		2014
Mandatorily redeemable noncontrolling interest, January 1		$	2,814	$	2,509
Net income attributable to mandatorily redeemable noncontrolling interest			325		279
Dividends distributed to mandatorily redeemable noncontrolling interest			(632)		(1,244)
Change in redemption value			903		1,730
	Mandatorily redeemable noncontrolling interest, June 30	$	3,410	$	3,274

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INCOME TAXES

6 Months Ended

Jun. 30, 2015

INCOME TAXES [ABSTRACT]

INCOME TAXES

(8)INCOME TAXES

The Company accounts for income taxes in accordance with the accounting literature forincome taxes, which requires recognition of deferred tax assets and liabilities for the expected future income tax consequences of transactions that have been included in the Consolidated Financial Statements. Under this method, deferred tax assets and liabilities are determined based on the difference between the financial statement and tax basis of assets and liabilities using tax rates in effect for the year in which the differences are expected to reverse. Quarterly, the Company assesses the likelihood that its net deferred tax assets will be recovered. Based on the weight of all available evidence, both positive and negative, the Company records a valuation allowance against deferred tax assets when it is more-likely-than-not that a future tax benefit will not be realized.

During the first quarter of 2014, a benefit of $1.2 million was recorded due to the closing of statutes of limitations in Canada.

In accordance with ASC 740, the Company recorded a liability during the second quarter of 2015 of $1.75 million, inclusive of penalties and interest, for an uncertain tax positions. See Note 1.

When there is a change in judgment concerning the recovery of deferred tax assets in future periods, a valuation allowance is recorded into earnings during the quarter in which the change in judgment occurred. During the second quarter of 2015, the Company increased its valuation allowance by $0.8 million. This net increase was related to a $0.3 million increase in the Netherlands and Israel for deferred tax assets that do not meet the “more likely than not” standard under current accounting guidance, a $0.3 million increase related to deferred tax assets in the Philippines related to the future utilization of NOL's, and a $0.2 million increase in various other jurisdictions.

As of June 30, 2015, the Company had $54.2 million of gross deferred tax assets (after a $10.5 million valuation allowance) and net deferred tax assets (after deferred tax liabilities) of $50.9 million related to the U.S. and international tax jurisdictions whose recoverability is dependent upon future profitability.

The effective tax rate for the three and six months ended June 30, 2015 was 33.6% and 25.6%, respectively. The effective tax rate for the three and six months ended June 30, 2014 was 23.0% and 17.4%, respectively.

The Company's U.S. income tax returns filed for the tax years ending December 31, 2011 to present remain open tax years. The Company has been notified of the intent to audit, or is currently under audit, of income taxes in the U.S. specifically for the acquired entity Technology Solutions Group for the tax year 2012 (prior to acquisition), for rogenSi in Hong Kong for the tax year 2014 and Canada for tax years 2009 and 2010. Although the outcome of examinations by taxing authorities are always uncertain, it is the opinion of management that the resolution of these audits will not have a material effect on the Company's Consolidated Financial Statements.

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ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (INCOME STATEMENT CLASSIFICATION TABLE) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income			$ 2,895	$ 2,697
Net Income (Loss) [Member] | Derivative Valuation [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	$ (1,301)	$ (1,059)	(2,441)	(2,174)
Net Income (Loss) [Member] | Other Accumulated Other Comprehensive Income Loss [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	(208)	(262)	(454)	(523)
Gain Loss on Foreign Currency Forward Contracts [Member] | Revenue [Member] | Derivative Valuation [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	(2,506)	(1,472)	(4,213)	(3,043)
Loss on Interest Rate Swaps [Member] | Interest Expenses [Member] | Derivative Valuation [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	(262)	(265)	(519)	(523)
Tax Effect [Member] | Provision for Income Taxes [Member] | Derivative Valuation [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	1,467	678	2,291	1,392
Tax Effect [Member] | Provision for Income Taxes [Member] | Other Accumulated Other Comprehensive Income Loss [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	22	18	50	33
Actuarial Loss on Defined Benefit Plan [Member] | Cost of Services [Member] | Other Accumulated Other Comprehensive Income Loss [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	$ (230)	$ (280)	$ (504)	$ (556)

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DERIVATIVES

6 Months Ended

Jun. 30, 2015

DERIVATIVES [ABSTRACT]

DERIVATIVES

(6)DERIVATIVES

Cash Flow Hedges

The Company enters into foreign exchange and interest rate related derivatives. Foreign exchange derivatives entered into consist of forward and option contracts to reduce the Company's exposure to foreign currency exchange rate fluctuations that are associated with forecasted revenue earned in foreign locations. Interest rate derivatives consist of interest rate swaps to reduce the Company's exposure to interest rate fluctuations associated with its variable rate debt. Upon proper qualification, these contracts are designated as cash flow hedges. It is the Company's policy to only enter into derivative contracts with investment grade counterparty financial institutions, and correspondingly, the fair value of derivative assets consider, among other factors, the creditworthiness of these counterparties. Conversely, the fair value of derivative liabilities reflects the Company's creditworthiness. As of June 30, 2015, the Company has not experienced, nor does it anticipate, any issues related to derivative counterparty defaults. The following table summarizes the aggregate unrealized net gain or loss in Accumulated other comprehensive income (loss) for the three and six months ended June 30, 2015 and 2014 (in thousands and net of tax):

	Three Months Ended June 30,				Six Months Ended June 30,
	2015		2014		2015		2014
Aggregate unrealized net gain/(loss) at beginning of period	$	(18,497)	$	(10,886)	$	(18,345)	$	(8,352)
Add: Net gain/(loss) from change in fair value of cash flow hedges		(4,119)		9,946		(5,410)		6,297
Less: Net (gain)/loss reclassified to earnings from effective hedges		1,302		1,059		2,441		2,174
Aggregate unrealized net gain/(loss) at end of period	$	(21,314)	$	119	$	(21,314)	$	119

The Company's foreign exchange cash flow hedging instruments as of June 30, 2015 and December 31, 2014 are summarized as follows (amounts in thousands). All hedging instruments are forward contracts unless noted otherwise.

As of June 30, 2015	Local Currency Notional Amount	U.S. Dollar Notional Amount			% Maturing in the Next 12 Months			Contracts Maturing Through
Philippine Peso	16,856,000		380,216	(1)		43.0	%	February 2020
Mexican Peso	2,684,000		183,258			28.2	%	May 2020
		$	563,474

As of December 31, 2014	Local Currency Notional Amount	U.S. Dollar Notional Amount
Canadian Dollar	1,500	$	1,441
Philippine Peso	17,428,000		398,046	(1)
Mexican Peso	2,532,000		179,089
New Zealand Dollar	490		381
		$	578,957

(1)Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on June 30, 2015 and December 31, 2014.

The Company's interest rate swap arrangements as of June 30, 2015 and December 31, 2014 were as follows:

	Notional Amount		Variable Rate Received	Fixed Rate Paid			Contract Commencement Date	Contract Maturity Date
As of June 30, 2015	$	25 million	1 - month LIBOR		2.55	%	April 2012	April 2016
and December 31, 2014		15 million	1 - month LIBOR		3.14	%	May 2012	May 2017
	$	40 million

Fair Value Hedges

The Company enters into foreign exchange forward contracts to economically hedge against foreign currency exchange gains and losses on certain receivables and payables of the Company's foreign operations. Changes in the fair value of derivative instruments designated as fair value hedges are recognized in earnings in Other income (expense), net. As of June 30, 2015 and December 31, 2014 the total notional amounts of the Company's forward contracts used as fair value hedges were $241.3 million and $242.5 million, respectively.

Derivative Valuation and Settlements

The Company's derivatives as of June 30, 2015 and December 31, 2014 were as follows (in thousands):

		June 30, 2015
Designation:		Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contract type:		Foreign Exchange		Interest Rate		Foreign Exchange
Derivative classification:		Cash Flow		Cash Flow		Fair Value
Fair value and location of derivative in the
	Consolidated Balance Sheet:
Prepaids and other current assets		$	578	$	-	$	47
Other long-term assets			2		-		-
Other current liabilities			(14,400)		(951)		(1,871)
Other long-term liabilities			(21,985)		(158)		-
	Total fair value of derivatives, net	$	(35,805)	$	(1,109)	$	(1,824)
		December 31, 2014
Designation:		Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contract type:		Foreign Exchange		Interest Rate		Foreign Exchange
Derivative classification:		Cash Flow		Cash Flow		Fair Value
Fair value and location of derivative in
	the Consolidated Balance Sheet:
Prepaids and other current assets		$	192	$	-	$	797
Other long-term assets			389		-		-
Other current liabilities			(12,680)		(988)		(5)
Other long-term liabilities			(17,070)		(452)		-
	Total fair value of derivatives, net	$	(29,169)	$	(1,440)	$	792

The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss)for the three months ended June 30, 2015 and 2014were as follows (in thousands):

		Three Months Ended June 30,
		2015				2014
Designation:		Designated as Hedging Instruments				Designated as Hedging Instruments
Derivative contract type:		Foreign Exchange		Interest Rate		Foreign Exchange		Interest Rate
Derivative classification:		Cash Flow		Cash Flow		Cash Flow		Cash Flow
Amount of gain or (loss) recognized in Other comprehensive
	income (loss) - effective portion, net of tax	$	(1,453)	$	152	$	10,049	$	(103)
Amount and location of net gain or (loss) reclassified
	from Accumulated OCI to income - effective portion:
Revenue		$	(2,505)	$	-	$	(1,472)	$	-
Interest Expense			-		(262)		-		(265)

		Three Months Ended June 30,
		2015				2014
Designation:		Not Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contract type:		Foreign Exchange				Foreign Exchange
Derivative classification:		Option and Forward Contracts		Fair Value		Option and Forward Contracts		Fair Value
Amount and location of net gain or (loss) recognized in the
	Consolidated Statement of Comprehensive Income (Loss):
Costs of services		$	-	$	-	$	-	$	-
Other income (expense), net		$	-	$	(2,416)	$	-	$	(2,825)

The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss)for the six months ended June 30, 2015 and 2014were as follows (in thousands):

		Six Months Ended June 30,
		2015				2014
Designation:		Designated as Hedging Instruments				Designated as Hedging Instruments
Derivative contract type:		Foreign Exchange		Interest Rate		Foreign Exchange		Interest Rate
Derivative classification:		Cash Flow		Cash Flow		Cash Flow		Cash Flow
Amount of gain or (loss) recognized in Other comprehensive
	income (loss) - effective portion, net of tax	$	(2,443)	$	301	$	6,457	$	(160)
Amount and location of net gain or (loss) reclassified
	from Accumulated OCI to income - effective portion:
Revenue		$	(4,213)	$	-	$	(3,043)	$	-
Interest Expense			-		(519)		-		(523)

		Six Months Ended June 30,
		2015				2014
Designation :		Not Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contract type:		Foreign Exchange				Foreign Exchange
Derivative classification:		Option and Forward Contracts		Fair Value		Option and Forward Contracts		Fair Value
Amount and location of net gain or (loss)
	recognized in the Consolidated Statement
	of Comprehensive Income:
Costs of services		$	-	$	-	$	-	$	-
Other income (expense), net		$	-	$	(2,496)	$	-	$	(2,206)

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FAIR VALUE

6 Months Ended

Jun. 30, 2015

FAIR VALUE [Abstract]

FAIR VALUE

(7)FAIR VALUE

The authoritative guidance for fair value measurements establishes a three-level fair value hierarchy that prioritizes the inputs used to measure fair value. This hierarchy requires that the Company maximize the use of observable inputs and minimize the use of unobservable inputs. The three levels of inputs used to measure fair value are as follows:

Level 1 — Quoted prices in active markets for identical assets or liabilities.

Level 2 — Observable inputs other than quoted prices included in Level 1, such as quoted prices for similar assets and liabilities in active markets, similar assets and liabilities in markets that are not active or can be corroborated by observable market data.

Level 3 — Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. This includes certain pricing models, discounted cash flow methodologies and similar techniques that use significant unobservable inputs.

The following presents information as of June 30, 2015 and December 31, 2014 for the Company's assets and liabilities required to be measured at fair value on a recurring basis, as well as the fair value hierarchy used to determine their fair value.

Accounts Receivable and Payable - The amounts recorded in the accompanying balance sheets approximate fair value because of their short-term nature.

Debt - The Company's debt consists primarily of the Company's Credit Agreement, which permits floating-rate borrowings based upon the current Prime Rate or LIBOR plus a credit spread as determined by the Company's leverage ratio calculation (as defined in the Credit Agreement). As of June 30, 2015 and December 31, 2014, the Company had $115.0 million and $100.0 million, respectively, of borrowings outstanding under the Credit Agreement. During the second quarter of 2015 outstanding borrowings accrued interest at an average rate of 1.2% per annum, excluding unused commitment fees. The amounts recorded in the accompanying Balance Sheets approximate fair value due to the variable nature of the debt.

Derivatives -Net derivative assets (liabilities) are measured at fair value on a recurring basis. The portfolio is valued using models based on market observable inputs, including both forward and spot foreign exchange rates, interest rates, implied volatility, and counterparty credit risk, including the ability of each party to execute its obligations under the contract. As of June 30, 2015, credit risk did not materially change the fair value of the Company's derivative contracts.

The following is a summary of the Company's fair value measurements for its net derivative assets (liabilities) as of June 30, 2015 and December 31, 2014 (in thousands):

As of June 30, 2015
		Fair Value Measurements Using
		Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
		(Level 1)		(Level 2)		(Level 3)		At Fair Value
Cash flow hedges		$	-	$	(35,805)	$	-	$	(35,805)
Interest rate swaps			-		(1,109)		-		(1,109)
Fair value hedges			-		(1,824)		-		(1,824)
	Total net derivative asset (liability)	$	-	$	(38,738)	$	-	$	(38,738)
As of December 31, 2014
		Fair Value Measurements Using
		Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
		(Level 1)		(Level 2)		(Level 3)		At Fair Value
Cash flow hedges		$	-	$	(29,169)	$	-	$	(29,169)
Interest rate swaps			-		(1,440)		-		(1,440)
Fair value hedges			-		792		-		792
	Total net derivative asset (liability)	$	-	$	(29,817)	$	-	$	(29,817)

The following is a summary of the Company's fair value measurements as of June 30, 2015 and December 31, 2014 (in thousands):

As of June 30, 2015
			Fair Value Measurements Using
			Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
			(Level 1)		(Level 2)		(Level 3)
Assets
	Derivative instruments, net			-		-		-
		Total assets	$	-	$	-	$	-
Liabilities
	Deferred compensation plan liability		$	-	$	(9,645)	$	-
	Derivative instruments, net			-		(38,738)		-
	Contingent consideration			-		-		(12,611)
		Total liabilities	$	-	$	(48,383)	$	(12,611)
As of December 31, 2014
			Fair Value Measurements Using
			Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
			(Level 1)		(Level 2)		(Level 3)
Assets
	Derivative instruments, net			-		-		-
		Total assets	$	-	$	-	$	-
Liabilities
	Deferred compensation plan liability		$	-	$	(8,478)	$	-
	Derivative instruments, net			-		(29,817)		-
	Contingent consideration			-		-		(24,744)
		Total liabilities	$	-	$	(38,295)	$	(24,744)

Deferred Compensation Plan — The Company maintains a non-qualified deferred compensation plan structured as a Rabbi trust for certain eligible employees. Participants in the deferred compensation plan select from a menu of phantom investment options for their deferral dollars offered by the Company each year, which are based upon changes in value of complementary, defined market investments. The deferred compensation liability represents the combined values of market investments against which participant accounts are tracked.

Contingent Consideration — TheCompany recorded contingent consideration related to the acquisitions of iKnowtion, Guidon, TSG, WebMetro, Sofica and rogenSi. These contingent payables were recognized at fair value using a discounted cash flow approach and a discount rate of 21.0%, 21.0%, 4.6%, 5.3%, 5.0% or 4.6%, respectively. The discount rates vary dependant on the specific risks of each acquisition including the country of operation, the nature of services and complexity of the acquired business, and other similar factors. These measurements were based on significant inputs not observable in the market. The Company will record interest expense each period using the effective interest method until the future value of these contingent payables reaches their expected future value of $13.1 million. Interest expense related to all recorded contingent payables is included in Interest expense in the Consolidated Statements of Comprehensive Income (Loss).

During the second and fourth quarters of 2014, the Company recorded fair value adjustments of the contingent consideration associated with the TSG reporting unit within the CTS segment based on revised estimates noting achievement of the targeted 2014 and 2015 EBITDA was remote. Accordingly, a $4.0 million and $3.9 million, respectively, reductions in the payable were recorded as of June 30, 2014 and December 31, 2014 and were included in Other income (expense) in the Consolidated Statements of Comprehensive Income (Loss).

During the third and fourth quarters of 2014, the Company recorded fair value adjustments of the contingent consideration associated with the Sofica reporting unit within the CMS segment of $1.8 million and $0.6 million, respectively, as the Company's revised estimates reflected Sofica exceeding its EBITDA targets for both 2014 and 2015. Accordingly, the $1.8 million and $0.6 million increases in the payable were recorded as of September 30, 2014 and December 31, 2014 and were included in Other income (expense) in the Consolidated Statements of Comprehensive Income (Loss).

During the third quarter of 2014, the Company recorded a fair value adjustment of the contingent consideration associated with the WebMetro reporting unit within the CGS segment based on revised estimates noting achievement of the targeted 2014 EBITDA was remote. Accordingly, a $1.7 million reduction in the payable was recorded as of September 30, 2014 and was included in Other income (expense) in the Consolidated Statements of Comprehensive Income (Loss).

During the fourth quarter of 2014, the Company recorded a fair value adjustment of the contingent consideration associated with the rogenSi reporting unit within the CSS segment based on revised estimates reflecting rogenSi exceeding its EBITDA targets for 2014. Accordingly a $0.5 million increase in the payable was recorded as of December 31, 2014 and was included in Other income (expense) in the Consolidated Statements of Comprehensive Income (Loss).

During the second quarter of 2015,the Company recorded a fair value adjustment of the contingent consideration associated with the Sofica reporting unit within the CMS segment based on revised estimates reflecting Sofica earnings will be lower than revised estimates for 2015. Accordingly a $0.5 million decrease in the payable was recorded as of June 30, 2015 and was included in Other income (expense) in the Consolidated Statements of Comprehensive Income (Loss).

A rollforward of the activity in the Company's fair value of the contingent considerationpayable is as follows (in thousands):

	December 31, 2014		Acquisitions		Payments		Imputed Interest / Adjustments		June 30, 2015
iKnowtion	$	2,265	$	-	$	(1,800)	$	24	$	489
Guidon		1,000		-		(1,000)		-		-
TSG		-		-		-		-		-
WebMetro		-		-		-		-		-
Sofica		6,317		-		(2,838)		(406)		3,073
rogenSi		15,162		-		(6,372)		259		9,049
Total	$	24,744	$	-	$	(12,010)	$	(123)	$	12,611

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RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES

6 Months Ended

Jun. 30, 2015

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES

(9)RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES

Restructuring Charges

During the three and six months ended June 30, 2015 and 2014, the Company undertook a number of restructuring activities primarily associated with reductions in the Company's capacity and workforce in several of its segments to better align the capacity and workforce with current business needs.

A summary of the expenses recorded in Restructuring, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and six months ended June 30, 2015 and 2014, respectively, is as follows (in thousands):

			Three Months Ended June 30,				Six Months Ended June 30,
			2015		2014		2015		2014
Reduction in force
	Customer Management Services		$	39	$	535	$	815	$	1,046
	Customer Growth Services			-		8		-		37
	Customer Technology Services			-		74		-		74
	Customer Strategy Services			159		-		192		-
		Total	$	198	$	617	$	1,007	$	1,157

A rollforward of the activity in the Company's restructuring accruals is as follows (in thousands):

		Closure of Delivery Centers		Reduction in Force		Total
Balance as of December 31, 2014		$	-	$	2,071	$	2,071
	Expense		-		1,007		1,007
	Payments		-		(1,838)		(1,838)
	Change in estimates		-		-		-
Balance as of June 30, 2015		$	-	$	1,240	$	1,240

The remaining restructuring accruals are expected to be paid or extinguished during 2015 and are all classified as current liabilities within Other accrued expenses in the Consolidated Balance Sheets.

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EQUITY-BASED COMPENSATION PLANS (NARRATIVE) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$ 2,600	$ 2,700	$ 5,278	$ 5,881
Restricted Stock Units (RSUs) [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	2,500	2,600	5,100	$ 5,700
Unrecognized Compensation Expense	23,200		$ 23,200
Non-option Equity Awards Granted			169,252	210,176
Cost of Services [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	500	500	$ 1,100	$ 1,100
Selling General And Administrative Expenses [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$ 2,100	$ 2,200	$ 4,200	$ 4,800

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OVERVIEW AND BASIS OF PRESENTATION (NARRATIVE) (DETAILS) - USD ($) $ in Thousands	3 Months Ended			6 Months Ended		12 Months Ended
	Jun. 30, 2015	Mar. 31, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014	Dec. 31, 2014	Dec. 31, 2013	Dec. 31, 2012
UNUSUAL OR INFREQUENT ITEM [Line Items]
Other comprehensive income before reclassifications - foreign currency translation adjustment				$ (17,147)	$ 5,202
Other, net of tax	$ 234		$ 280	(2,361)	$ 556
Sofica [Member]
UNUSUAL OR INFREQUENT ITEM [Line Items]
Other comprehensive income before reclassifications - foreign currency translation adjustment	$ 3,200	$ 1,500				$ 1,700
Philippines pension liability [Member]
UNUSUAL OR INFREQUENT ITEM [Line Items]
Other, net of tax				2,700
Government Authorities [Member]
UNUSUAL OR INFREQUENT ITEM [Line Items]
Tax Adjustments, Settlements, and Unusual Provisions		$ 234		$ 1,750		$ 645	$ 406	$ 466

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FAIR VALUE (NARRATIVE) (DETAILS) - USD ($) $ in Millions	3 Months Ended	6 Months Ended		9 Months Ended	12 Months Ended
	Jun. 30, 2015	Jun. 30, 2015	Jun. 30, 2014	Sep. 30, 2014	Dec. 31, 2014
Business acquisitions, Contingent Consideration [Line Items]
Average interest rate on annual borrowings	1.20%
Future Value of Liabilities Incurred From Business Acquisitions	$ 13.1	$ 13.1
Valuation Technique on Contingent Consideration		Contingent Consideration — The Company recorded contingent consideration related to the acquisitions of iKnowtion, Guidon, TSG, WebMetro, Sofica and rogenSi. These contingent payables were recognized at fair value using a discounted cash flow approach and a discount rate of 21.0%, 21.0%, 4.6%, 5.3%, 5.0% or 4.6%, respectively. The discount rates vary dependant on the specific risks of each acquisition including the country of operation, the nature of services and complexity of the acquired business, and other similar factors. These measurements were based on significant inputs not observable in the market. The Company will record interest expense each period using the effective interest method until the future value of these contingent payables reaches their expected future value of $13.1 million. Interest expense related to all recorded contingent payables is included in Interest expense in the Consolidated Statements of Comprehensive Income (Loss).
Technology Solutions Group [Member]
Business acquisitions, Contingent Consideration [Line Items]
Increase (decrease) in contingent consideration payable			$ (4.0)		$ (3.9)
WebMetro [Member]
Business acquisitions, Contingent Consideration [Line Items]
Increase (decrease) in contingent consideration payable				$ (1.7)
Sofica [Member]
Business acquisitions, Contingent Consideration [Line Items]
Increase (decrease) in contingent consideration payable		$ (0.5)		$ 1.8	0.6
rogenSi [Member]
Business acquisitions, Contingent Consideration [Line Items]
Increase (decrease) in contingent consideration payable					$ 0.5

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NET INCOME PER SHARE

6 Months Ended

Jun. 30, 2015

NET INCOME PER SHARE [Abstract]

NET INCOME PER SHARE

(14)NET INCOME PER SHARE

The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands):

				Three months ended June 30,		Six Months Ended June 30,
				2015	2014	2015	2014
Shares used in basic earnings per share calculation				48,325	49,351	48,347	49,696
	Effect of dilutive securities:
		Stock options		397	425	392	419
		Restricted stock units		321	335	358	421
		Performance-based restricted stock units		21	-	16	-
			Total effects of dilutive securities	739	760	766	840
Shares used in dilutive earnings per share calculation				49,064	50,111	49,113	50,536

For the three months ended June 30, 2015 and 2014, options to purchase 0.1 million and 0.1 million shares of common stock, respectively, were outstanding, but not included in the computation of diluted net income per share because the exercise price exceeded the value of the shares and the effect would have been anti–dilutive. For the six months ended June 30, 2015 and 2014, options to purchase 0.1 million and 0.1 million shares of common stock, respectively, were outstanding, but not included in the computation of diluted net income per share because the exercise price exceeded the value of the shares and the effect would have been anti–dilutive. For the three months ended June 30, 2015 and 2014, RSUs of 0.3 million and 0.1 million, respectively, were outstanding, but not included in the computation of diluted net income per share because the effect would have been anti-dilutive. For the six months ended June 30, 2015 and 2014, restricted stock units (“RSUs”) of 0.3 million and 0.1 million, respectively, were outstanding, but not included in the computation of diluted net income per share because the effect would have been anti-dilutive.

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GOODWILL (TABLES)

6 Months Ended

Jun. 30, 2015

GOODWILL [ABSTRACT]

Schedule of Goodwill Rollforward

		December 31, 2014		Acquisitions/ Adjustments		Impairments		Effect of Foreign Currency		June 30, 2015
Customer Management Services		$	25,871	$	-	$	-	$	(1,606)	$	24,265
Customer Growth Services			30,395		-		-		-		30,395
Customer Technology Services			42,709		-		-		-		42,709
Customer Strategy Services			29,730		100		-		(401)		29,429
	Total	$	128,705	$	100	$	-	$	(2,007)	$	126,798

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FAIR VALUE (FAIR VALUE ASSETS AND LIABILITIES) (DETAILS) - USD ($) $ in Thousands	Jun. 30, 2015	Dec. 31, 2014
Liabilities [Abstract]
Contingent consideration	$ (12,611)	$ (24,744)
Fair Value, Measurements, Recurring [Member] | Quoted Prices in Active Markets for Identical Assets (Level 1) [Member]
Assets [Abstract]
Derivative assets, net	0	0
Total assets	0	0
Liabilities [Abstract]
Deferred compensation plan liability	0	0
Derivative instruments, net	0
Contingent consideration	0	0
Total liabilities	0	0
Fair Value, Measurements, Recurring [Member] | Significant Other Observable Inputs (Level 2) [Member]
Assets [Abstract]
Derivative assets, net	0	0
Total assets	0	0
Liabilities [Abstract]
Deferred compensation plan liability	(9,645)	(8,478)
Derivative instruments, net	(38,738)	(29,817)
Contingent consideration	0	0
Total liabilities	(48,383)	(38,295)
Fair Value, Measurements, Recurring [Member] | Significant Unobservable Inputs (Level 3) [Member]
Assets [Abstract]
Derivative assets, net	0	0
Total assets	0	0
Liabilities [Abstract]
Deferred compensation plan liability	0	0
Derivative instruments, net	0
Contingent consideration	(12,611)	(24,744)
Total liabilities	$ (12,611)	$ (24,744)

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GOODWILL (NARRATIVE) (DETAILS)	Jun. 30, 2015
WebMetro [Member]
ValuationAllowanceForImpairmentOfRecognizedServicingAssetsLineItems
Fair value of a reporting unit in excess of carrying value expressed as a percentage	15.00%
Revana [Member]
ValuationAllowanceForImpairmentOfRecognizedServicingAssetsLineItems
Fair value of a reporting unit in excess of carrying value expressed as a percentage	14.00%

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Consolidated Statement of Stockholders' Equity - 6 months ended Jun. 30, 2015 - USD ($) $ in Thousands	Total	Stockholders' Equity of the Company Preferred Stock [Member]	Stockholders' Equity of the Company Common Stock [Member]	Stockholders' Equity of the Company Treasury Stock [Member]	Stockholders' Equity of the Company Additional Paid-in Capital [Member]	Stockholders' Equity of the Company Accumulated Other Comprehensive Income (Loss) [Member]	Stockholders' Equity of the Company Retained Earnings [Member]	Noncontrolling Interest [Member]
Preferred stock beginning balance, share at Dec. 31, 2014	0	0
Common stock beginning balance, share at Dec. 31, 2014	48,452,852		48,453
Beginning balance,value at Dec. 31, 2014	$ 463,250	$ 0	$ 485	$ (527,595)	$ 356,792	$ (52,274)	$ 677,859	$ 7,983
Net income	35,528						33,468
Net income excluding mandatorily redeemable noncontrolling interest	35,203							1,735
Dividends to shareholders	(8,710)						(8,710)
Adjustments to redemption value of mandatorily redeemable noncontrolling interest	(903)						(903)
Dividends distributed to noncontrolling interest	(2,025)							(2,025)
Foreign currency translation adjustments	(17,345)					(17,147)		(198)
Derivatives valuation, net of tax	(2,969)					(2,969)
Vesting of restricted stock units, share			251
Vesting of restricted stock units, value	(2,242)		$ 3	3,882	(6,127)
Exercise of stock options, share			29
Exercise of stock options, value	432			455	(23)
Excess tax benefit from equity-based awards	274				274
Equity-based compensation expense	5,221				5,131			90
Purchases of common stock, share			(501)
Purchases of common stock, value	(12,254)		$ (5)	(12,249)
Other, net of tax	$ (2,361)					(2,361)
Preferred stock ending balance, share at Jun. 30, 2015	0	0
Common stock ending balance, share at Jun. 30, 2015	48,232,405		48,232
Ending balance,value at Jun. 30, 2015	$ 455,571	$ 0	$ 483	$ (535,507)	$ 356,047	$ (74,751)	$ 701,714	$ 7,585

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SEGMENT INFORMATION

6 Months Ended

Jun. 30, 2015

SEGMENT INFORMATION [ABSTRACT]

SEGMENT INFORMATION

(3)SEGMENT INFORMATION

The Company reports the following four segments:

• the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;
• the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services;
• the CTS segment includes operational and design consulting, systems integration, and cloud and on-premise managed services, the requirements needed to design, deliver and maintain best-in-class multichannel customer engagement platforms; and
• the CSS segment provides professional services in customer experience strategy, customer intelligence analytics, system and operational process optimization, and culture development and knowledge management.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended June 30, 2015
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	219,316	$	-	$	219,316	$	11,053	$	13,324
Customer Growth Services			30,570		-		30,570		1,523		2,122
Customer Technology Services			38,094		(7)		38,087		2,195		3,250
Customer Strategy Services			22,250		-		22,250		909		4,656
	Total	$	310,230	$	(7)	$	310,223	$	15,680	$	23,352
Three Months Ended June 30, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	218,683	$	-	$	218,683	$	10,169	$	16,493
Customer Growth Services			28,875		-		28,875		1,468		1,831
Customer Technology Services			35,753		(16)		35,737		2,008		1,616
Customer Strategy Services			12,195		-		12,195		444		727
	Total	$	295,506	$	(16)	$	295,490	$	14,089	$	20,667
Six Months Ended June 30, 2015
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	462,325	$	-	$	462,325	$	21,850	$	35,026
Customer Growth Services			56,526		-		56,526		3,008		2,148
Customer Technology Services			73,815		(14)		73,801		4,359		5,259
Customer Strategy Services			43,092		-		43,092		1,826		7,047
	Total	$	635,758	$	(14)	$	635,744	$	31,043	$	49,480
Six Months Ended June 30, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	446,607	$	-	$	446,607	$	19,634	$	37,316
Customer Growth Services			57,780		-		57,780		3,024		3,601
Customer Technology Services			68,532		(19)		68,513		3,723		1,927
Customer Strategy Services			24,811		-		24,811		878		2,180
	Total	$	597,730	$	(19)	$	597,711	$	27,259	$	45,024

			Three Months Ended June 30,				Six Months Ended June 30,
			2015		2014		2015		2014
Capital Expenditures
	Customer Management Services		$	12,569	$	14,587	$	22,016	$	24,499
	Customer Growth Services			1,832		1,289		3,137		1,669
	Customer Technology Services			1,786		3,407		4,068		8,038
	Customer Strategy Services			280		105		284		277
		Total	$	16,467	$	19,388	$	29,505	$	34,483
			June 30, 2015		December 31, 2014
Total Assets
	Customer Management Services			517,396	$	514,957
	Customer Growth Services			84,079		88,394
	Customer Technology Services			171,581		159,441
	Customer Strategy Services			90,149		89,683
		Total	$	863,205	$	852,475
			June 30, 2015		December 31, 2014
Goodwill
	Customer Management Services		$	24,265	$	25,871
	Customer Growth Services			30,395		30,395
	Customer Technology Services			42,709		42,709
	Customer Strategy Services			29,429		29,730
		Total	$	126,798	$	128,705

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

			Three Months Ended June 30,				Six Months Ended June 30,
			2015		2014		2015		2014
Revenue
	United States		$	157,740	$	137,596	$	329,393	$	284,065
	Philippines			85,585		85,541		170,572		172,207
	Latin America			37,623		43,258		78,177		85,304
	Europe / Middle East / Africa			19,290		22,267		38,603		41,484
	Asia Pacific			8,437		5,358		16,111		11,758
	Canada			1,548		1,470		2,888		2,893
		Total	$	310,223	$	295,490	$	635,744	$	597,711

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MANDATORILY REDEEMABLE NONCONTROLLING INTEREST (NARRATIVE) (DETAILS)	6 Months Ended
	Jun. 30, 2015
Mandatorily Redeemable Noncontrolling Interest [Abstract]
Description of mandatorily redeemable noncontrolling interest	The Company has recorded the mandatorily redeemable noncontrolling interest at the redemption value based on the corresponding EBITDA multiples as prescribed in the purchase and sale agreement at the end of each reporting period. At the end of each reporting period the changes in the redemption value are recorded in retained earnings. Since the EBITDA multiples as defined in the purchase and sale agreement are below the current market multiple, the Company has determined that there is no preferential treatment to the noncontrolling interest shareholders resulting in no impact to earnings per share.

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DERIVATIVES (TABLES)

6 Months Ended

Jun. 30, 2015

DERIVATIVES [ABSTRACT]

Schedule of Cash Flow Hedges OCI Rollforward

	Three Months Ended June 30,				Six Months Ended June 30,
	2015		2014		2015		2014
Aggregate unrealized net gain/(loss) at beginning of period	$	(18,497)	$	(10,886)	$	(18,345)	$	(8,352)
Add: Net gain/(loss) from change in fair value of cash flow hedges		(4,119)		9,946		(5,410)		6,297
Less: Net (gain)/loss reclassified to earnings from effective hedges		1,302		1,059		2,441		2,174
Aggregate unrealized net gain/(loss) at end of period	$	(21,314)	$	119	$	(21,314)	$	119

Schedule of Notional Amounts of Outstanding Cash Flow Hedges

As of June 30, 2015	Local Currency Notional Amount	U.S. Dollar Notional Amount			% Maturing in the Next 12 Months			Contracts Maturing Through
Philippine Peso	16,856,000		380,216	(1)		43.0	%	February 2020
Mexican Peso	2,684,000		183,258			28.2	%	May 2020
		$	563,474

As of December 31, 2014	Local Currency Notional Amount	U.S. Dollar Notional Amount
Canadian Dollar	1,500	$	1,441
Philippine Peso	17,428,000		398,046	(1)
Mexican Peso	2,532,000		179,089
New Zealand Dollar	490		381
		$	578,957

(1)Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on June 30, 2015 and December 31, 2014.

Schedule of Interest Rate Swaps

	Notional Amount		Variable Rate Received	Fixed Rate Paid			Contract Commencement Date	Contract Maturity Date
As of June 30, 2015	$	25 million	1 - month LIBOR		2.55	%	April 2012	April 2016
and December 31, 2014		15 million	1 - month LIBOR		3.14	%	May 2012	May 2017
	$	40 million

Schedule of Derivatives Instruments on Balance Sheet

		June 30, 2015
Designation:		Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contract type:		Foreign Exchange		Interest Rate		Foreign Exchange
Derivative classification:		Cash Flow		Cash Flow		Fair Value
Fair value and location of derivative in the
	Consolidated Balance Sheet:
Prepaids and other current assets		$	578	$	-	$	47
Other long-term assets			2		-		-
Other current liabilities			(14,400)		(951)		(1,871)
Other long-term liabilities			(21,985)		(158)		-
	Total fair value of derivatives, net	$	(35,805)	$	(1,109)	$	(1,824)
		December 31, 2014
Designation:		Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contract type:		Foreign Exchange		Interest Rate		Foreign Exchange
Derivative classification:		Cash Flow		Cash Flow		Fair Value
Fair value and location of derivative in
	the Consolidated Balance Sheet:
Prepaids and other current assets		$	192	$	-	$	797
Other long-term assets			389		-		-
Other current liabilities			(12,680)		(988)		(5)
Other long-term liabilities			(17,070)		(452)		-
	Total fair value of derivatives, net	$	(29,169)	$	(1,440)	$	792

Schedule of Derivative Impact on Statement of Comprehensive Income

		Three Months Ended June 30,
		2015				2014
Designation:		Designated as Hedging Instruments				Designated as Hedging Instruments
Derivative contract type:		Foreign Exchange		Interest Rate		Foreign Exchange		Interest Rate
Derivative classification:		Cash Flow		Cash Flow		Cash Flow		Cash Flow
Amount of gain or (loss) recognized in Other comprehensive
	income (loss) - effective portion, net of tax	$	(1,453)	$	152	$	10,049	$	(103)
Amount and location of net gain or (loss) reclassified
	from Accumulated OCI to income - effective portion:
Revenue		$	(2,505)	$	-	$	(1,472)	$	-
Interest Expense			-		(262)		-		(265)

		Three Months Ended June 30,
		2015				2014
Designation:		Not Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contract type:		Foreign Exchange				Foreign Exchange
Derivative classification:		Option and Forward Contracts		Fair Value		Option and Forward Contracts		Fair Value
Amount and location of net gain or (loss) recognized in the
	Consolidated Statement of Comprehensive Income (Loss):
Costs of services		$	-	$	-	$	-	$	-
Other income (expense), net		$	-	$	(2,416)	$	-	$	(2,825)

		Six Months Ended June 30,
		2015				2014
Designation:		Designated as Hedging Instruments				Designated as Hedging Instruments
Derivative contract type:		Foreign Exchange		Interest Rate		Foreign Exchange		Interest Rate
Derivative classification:		Cash Flow		Cash Flow		Cash Flow		Cash Flow
Amount of gain or (loss) recognized in Other comprehensive
	income (loss) - effective portion, net of tax	$	(2,443)	$	301	$	6,457	$	(160)
Amount and location of net gain or (loss) reclassified
	from Accumulated OCI to income - effective portion:
Revenue		$	(4,213)	$	-	$	(3,043)	$	-
Interest Expense			-		(519)		-		(523)

		Six Months Ended June 30,
		2015				2014
Designation :		Not Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contract type:		Foreign Exchange				Foreign Exchange
Derivative classification:		Option and Forward Contracts		Fair Value		Option and Forward Contracts		Fair Value
Amount and location of net gain or (loss)
	recognized in the Consolidated Statement
	of Comprehensive Income:
Costs of services		$	-	$	-	$	-	$	-
Other income (expense), net		$	-	$	(2,496)	$	-	$	(2,206)

XML

Label	Element	Value
Guidon [Member]
Business Combination Contingent Consideration Liability	us-gaap_BusinessCombinationContingentConsiderationLiability	$ 0
Business Combination Contingent Consideration Liability	us-gaap_BusinessCombinationContingentConsiderationLiability	1,000
Iknowtion [Member]
Business Combination Contingent Consideration Liability	us-gaap_BusinessCombinationContingentConsiderationLiability	2,265
Business Combination Contingent Consideration Liability	us-gaap_BusinessCombinationContingentConsiderationLiability	489
rogenSi [Member]
Business Combination Contingent Consideration Liability	us-gaap_BusinessCombinationContingentConsiderationLiability	15,162
Business Combination Contingent Consideration Liability	us-gaap_BusinessCombinationContingentConsiderationLiability	9,049
Sofica [Member]
Business Combination Contingent Consideration Liability	us-gaap_BusinessCombinationContingentConsiderationLiability	3,073
Business Combination Contingent Consideration Liability	us-gaap_BusinessCombinationContingentConsiderationLiability	$ 6,317

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SEGMENT INFORMATION (REVENUE GEOGRAPHY) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$ 310,223	$ 295,490	$ 635,744	$ 597,711
United States [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	157,740	137,596	329,393	284,065
Philippines [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	85,585	85,541	170,572	172,207
Latin America [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	37,623	43,258	78,177	85,304
Europe Middle East Africa [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	19,290	22,267	38,603	41,484
Canada [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	1,548	1,470	2,888	2,893
Asia Pacific[ Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$ 8,437	$ 5,358	$ 16,111	$ 11,758

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ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

6 Months Ended

Jun. 30, 2015

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

(13)ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table presents changes in the accumulated balance for each component of other comprehensive income (loss), including current period other comprehensive income (loss) and reclassifications out of accumulated other comprehensive income (loss) (in thousands):

			Foreign Currency Translation Adjustment		Derivative Valuation, Net of Tax		Other, Net of Tax		Totals
Accumulated other comprehensive income
	(loss) at December 31, 2014		$	(33,352)	$	(18,345)	$	(577)	$	(52,274)
	Other comprehensive income (loss) before reclassifications			(17,147)		(5,410)		(2,815)		(25,372)
	Amounts reclassified from accumulated other
		comprehensive income (loss)		-		2,441		454		2,895
		Net current period other comprehensive income (loss)		(17,147)		(2,969)		(2,361)		(22,477)
Accumulated other comprehensive income
	(loss) at June 30, 2015		$	(50,499)	$	(21,314)	$	(2,938)	$	(74,751)
Accumulated other comprehensive income
	(loss) at December 31, 2013		$	(10,581)	$	(8,352)	$	(1,653)	$	(20,586)
	Other comprehensive income (loss) before reclassifications			5,202		6,297		33		11,532
	Amounts reclassified from accumulated other
		comprehensive income (loss)		-		2,174		523		2,697
		Net current period other comprehensive income (loss)		5,202		8,471		556		14,229
Accumulated other comprehensive income
	(loss) at June 30, 2014		$	(5,379)	$	119	$	(1,097)	$	(6,357)

The following table presents the classification and amount of the reclassifications from accumulated other comprehensive income (loss) to the statement of comprehensive income (loss) (in thousands):

			For the Three Months Ended
			June 30, 2015		June 30, 2014		Statement of Comprehensive Income (Loss) Classification
Derivative valuation
	Gain (loss) on foreign currency forward
		exchange contracts	$	(2,506)	$	(1,472)	Revenue
	Loss on interest rate swaps			(262)		(265)	Interest expense
	Tax effect			1,467		678	Provision for income taxes
			$	(1,301)	$	(1,059)	Net income (loss)
Other
	Actuarial loss on defined benefit plan		$	(230)	$	(280)	Cost of services
	Tax effect			22		18	Provision for income taxes
			$	(208)	$	(262)	Net income (loss)
			For the Six Months Ended
			June 30, 2015		June 30, 2014		Statement of Comprehensive Income (Loss) Classification
Derivative valuation
	Gain (loss) on foreign currency forward
		exchange contracts	$	(4,213)	$	(3,043)	Revenue
	Loss on interest rate swaps			(519)		(523)	Interest expense
	Tax effect			2,291		1,392	Provision for income taxes
			$	(2,441)	$	(2,174)	Net income (loss)
Other
	Actuarial loss on defined benefit plan		$	(504)	$	(556)	Cost of services
	Tax effect			50		33	Provision for income taxes
			$	(454)	$	(523)	Net income (loss)