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Consolidated Statements of Comprehensive Income (USD $)
In Thousands, except Per Share data, unless otherwise specified
3 Months Ended
Mar. 31, 2015
Mar. 31, 2014
Consolidated Statements of Comprehensive Income    
Revenue $ 325,521us-gaap_SalesRevenueServicesNet $ 302,221us-gaap_SalesRevenueServicesNet
Operating expenses    
Cost of services 232,984us-gaap_CostOfServices 213,787us-gaap_CostOfServices
Selling, general and administrative 50,237us-gaap_SellingGeneralAndAdministrativeExpense 50,367us-gaap_SellingGeneralAndAdministrativeExpense
Depreciation and amortization 15,363us-gaap_DepreciationAndAmortization 13,170us-gaap_DepreciationAndAmortization
Restructuring charges, net 809us-gaap_RestructuringCharges 540us-gaap_RestructuringCharges
Total operating expenses 299,393us-gaap_CostsAndExpenses 277,864us-gaap_CostsAndExpenses
Income from operations 26,128us-gaap_OperatingIncomeLoss 24,357us-gaap_OperatingIncomeLoss
Other income (expense)    
Interest income 317us-gaap_InvestmentIncomeInterest 511us-gaap_InvestmentIncomeInterest
Interest expense (1,698)us-gaap_InterestExpense (1,690)us-gaap_InterestExpense
Other income (expense), net (307)us-gaap_OtherNonoperatingIncomeExpense 1,001us-gaap_OtherNonoperatingIncomeExpense
Total other income (expense) (1,688)us-gaap_NonoperatingIncomeExpense (178)us-gaap_NonoperatingIncomeExpense
Income before income taxes 24,440us-gaap_IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments 24,179us-gaap_IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
Benefit from (provision for) income taxes (4,405)us-gaap_IncomeTaxExpenseBenefit (2,876)us-gaap_IncomeTaxExpenseBenefit
Net income 20,035us-gaap_ProfitLoss 21,303us-gaap_ProfitLoss
Net income attributable to noncontrolling interest (1,263)us-gaap_NetIncomeLossAttributableToNoncontrollingInterest (1,085)us-gaap_NetIncomeLossAttributableToNoncontrollingInterest
Net income attributable to TeleTech stockholders 18,772us-gaap_NetIncomeLoss 20,218us-gaap_NetIncomeLoss
Other comprehensive income (loss)    
Foreign currency translation adjustments (11,283)us-gaap_OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax (1,723)us-gaap_OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax
Derivative valuation, gross (1,645)us-gaap_OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax (3,917)us-gaap_OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax
Derivative valuation, tax effect 1,493us-gaap_OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax 1,382us-gaap_OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax
Other, net of tax (2,595)ttec_OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest 276ttec_OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest
Total other comprehensive income (loss) (14,030)us-gaap_OtherComprehensiveIncomeLossNetOfTax (3,982)us-gaap_OtherComprehensiveIncomeLossNetOfTax
Total comprehensive income (loss) 6,005us-gaap_ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest 17,321us-gaap_ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest
Less: Comprehensive income attributable to noncontrolling interest (806)us-gaap_ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest (992)us-gaap_ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest
Comprehensive income attributable to TeleTech stockholders $ 5,199us-gaap_ComprehensiveIncomeNetOfTax $ 16,329us-gaap_ComprehensiveIncomeNetOfTax
Weighted average shares outstanding    
Basic 48,370us-gaap_WeightedAverageNumberOfSharesOutstandingBasic 50,045us-gaap_WeightedAverageNumberOfSharesOutstandingBasic
Diluted 49,158us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding 50,973us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding
Net income per share attributable to TeleTech stockholders    
Basic $ 0.39us-gaap_EarningsPerShareBasic $ 0.40us-gaap_EarningsPerShareBasic
Diluted $ 0.38us-gaap_EarningsPerShareDiluted $ 0.40us-gaap_EarningsPerShareDiluted