SEGMENT INFORMATION (TABLES)

3 Months Ended

Mar. 31, 2015

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

Quarter Ended March 31, 2015
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	243,009	$	-	$	243,009	$	10,797	$	21,702
Customer Growth Services			25,956		-		25,956		1,485		26
Customer Technology Services			35,721		(7)		35,714		2,164		2,009
Customer Strategy Services			20,842		-		20,842		917		2,391
	Total	$	325,528	$	(7)	$	325,521	$	15,363	$	26,128
Quarter Ended March 31, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	227,924	$	-	$	227,924	$	9,465	$	20,823
Customer Growth Services			28,905		-		28,905		1,556		1,770
Customer Technology Services			32,779		(3)		32,776		1,715		311
Customer Strategy Services			12,616		-		12,616		434		1,453
	Total	$	302,224	$	(3)	$	302,221	$	13,170	$	24,357

			Three Months Ended March 31,
			2015		2014
Capital Expenditures
	Customer Management Services		$	9,447	$	9,912
	Customer Growth Services			1,305		380
	Customer Technology Services			2,282		4,631
	Customer Strategy Services			4		172
		Total	$	13,038	$	15,095
			March 31, 2015		December 31, 2014
Total Assets
	Customer Management Services		$	533,622	$	514,957
	Customer Growth Services			83,240		88,394
	Customer Technology Services			158,822		159,441
	Customer Strategy Services			88,799		89,683
		Total	$	864,483	$	852,475
			March 31, 2015		December 31, 2014
Goodwill
	Customer Management Services		$	25,410	$	25,871
	Customer Growth Services			30,395		30,395
	Customer Technology Services			42,709		42,709
	Customer Strategy Services			29,074		29,730
		Total	$	127,588	$	128,705

Schedule of Revenue by Geographic Area

		Three Months Ended March 31,
		2015		2014
United States		$	171,653	$	146,469
Philippines			84,987		86,666
Latin America			40,554		42,046
Europe / Middle East / Africa			19,313		19,217
Asia Pacific			7,674		6,400
Canada			1,340		1,423
	Total Revenue	$	325,521	$	302,221