SEGMENT INFORMATION

3 Months Ended

Mar. 31, 2015

SEGMENT INFORMATION [ABSTRACT]

SEGMENT INFORMATION

(3)SEGMENT INFORMATION

The Company reports the following four segments:

• the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;
• the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services;
• the CTS segment includes operational and design consulting, systems integration, and cloud and on-premise managed services, the requirements needed to design, deliver and maintain best-in-class multichannel customer engagement platforms; and
• the CSS segment provides professional services in customer experience strategy, customer intelligence analytics, system and operational process optimization, and culture development and knowledge management.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Quarter Ended March 31, 2015
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	243,009	$	-	$	243,009	$	10,797	$	21,702
Customer Growth Services			25,956		-		25,956		1,485		26
Customer Technology Services			35,721		(7)		35,714		2,164		2,009
Customer Strategy Services			20,842		-		20,842		917		2,391
	Total	$	325,528	$	(7)	$	325,521	$	15,363	$	26,128
Quarter Ended March 31, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	227,924	$	-	$	227,924	$	9,465	$	20,823
Customer Growth Services			28,905		-		28,905		1,556		1,770
Customer Technology Services			32,779		(3)		32,776		1,715		311
Customer Strategy Services			12,616		-		12,616		434		1,453
	Total	$	302,224	$	(3)	$	302,221	$	13,170	$	24,357

			Three Months Ended March 31,
			2015		2014
Capital Expenditures
	Customer Management Services		$	9,447	$	9,912
	Customer Growth Services			1,305		380
	Customer Technology Services			2,282		4,631
	Customer Strategy Services			4		172
		Total	$	13,038	$	15,095
			March 31, 2015		December 31, 2014
Total Assets
	Customer Management Services		$	533,622	$	514,957
	Customer Growth Services			83,240		88,394
	Customer Technology Services			158,822		159,441
	Customer Strategy Services			88,799		89,683
		Total	$	864,483	$	852,475
			March 31, 2015		December 31, 2014
Goodwill
	Customer Management Services		$	25,410	$	25,871
	Customer Growth Services			30,395		30,395
	Customer Technology Services			42,709		42,709
	Customer Strategy Services			29,074		29,730
		Total	$	127,588	$	128,705

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

		Three Months Ended March 31,
		2015		2014
United States		$	171,653	$	146,469
Philippines			84,987		86,666
Latin America			40,554		42,046
Europe / Middle East / Africa			19,313		19,217
Asia Pacific			7,674		6,400
Canada			1,340		1,423
	Total Revenue	$	325,521	$	302,221