XML 35 R89.htm IDEA: XBRL DOCUMENT v2.4.1.9
INCOME TAXES (NARRATIVE) (DETAILS) (USD $)
3 Months Ended 12 Months Ended
Sep. 30, 2014
Mar. 31, 2014
Dec. 31, 2013
Sep. 30, 2013
Jun. 30, 2013
Mar. 31, 2013
Dec. 31, 2014
Dec. 31, 2013
Dec. 31, 2012
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2020
Dec. 31, 2011
Deferred Tax Asset Net [Line Items]                              
Total deferred tax assets, net     $ 65,630,000us-gaap_DeferredTaxAssetsNet       $ 78,654,000us-gaap_DeferredTaxAssetsNet $ 65,630,000us-gaap_DeferredTaxAssetsNet              
Valuation allowances     10,792,000us-gaap_DeferredTaxAssetsValuationAllowance       10,721,000us-gaap_DeferredTaxAssetsValuationAllowance 10,792,000us-gaap_DeferredTaxAssetsValuationAllowance 20,909,000us-gaap_DeferredTaxAssetsValuationAllowance           16,555,000us-gaap_DeferredTaxAssetsValuationAllowance
Valuation Allowance [Line Items]                              
Net Change in Valuation Allowance 200,000us-gaap_ValuationAllowanceDeferredTaxAssetChangeInAmount 600,000us-gaap_ValuationAllowanceDeferredTaxAssetChangeInAmount 2,000,000us-gaap_ValuationAllowanceDeferredTaxAssetChangeInAmount 400,000us-gaap_ValuationAllowanceDeferredTaxAssetChangeInAmount 300,000us-gaap_ValuationAllowanceDeferredTaxAssetChangeInAmount 900,000us-gaap_ValuationAllowanceDeferredTaxAssetChangeInAmount (100,000)us-gaap_ValuationAllowanceDeferredTaxAssetChangeInAmount                
Tax Credit Carry Forward [Line Items]                              
Cumulative Amount Foregin Earnings Invested Outside United States             445,000,000ttec_CumulativeAmountForeginEarningsInvestedOutsideUnitedStates                
Income Tax Holidays Description             The Company has been granted “Tax Holidays” as an incentive to attract foreign investment by the governments of the Philippines and Costa Rica. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted multiple agreements with an initial period of four years and additional periods for varying years, expiring at various times between 2011 and 2020.                
Income Tax Holiday Termination Date             2011 and 2020                
Aggregate Effect on Income Tax Expense for Income Tax Holiday Jurisdictions             20,200,000us-gaap_IncomeTaxHolidayAggregateDollarAmount 14,600,000us-gaap_IncomeTaxHolidayAggregateDollarAmount 20,100,000us-gaap_IncomeTaxHolidayAggregateDollarAmount            
Diluted Net Income Per Share Effect For Income Tax Holiday Jurisdictions             $ 0.27us-gaap_IncomeTaxHolidayIncomeTaxBenefitsPerShare $ 0.28us-gaap_IncomeTaxHolidayIncomeTaxBenefitsPerShare $ 0.36us-gaap_IncomeTaxHolidayIncomeTaxBenefitsPerShare            
Total Interest and Penalties Related to Uncertain Tax Positions Recorded in Statements of Comprehensive Income             132,000us-gaap_UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestExpense 77,000us-gaap_UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestExpense 40,000us-gaap_UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestExpense            
Total Interest and Penalties Accrued Related to Uncertain Tax Positions Recorded in Balance Sheets     77,000us-gaap_UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestAccrued       132,000us-gaap_UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestAccrued 77,000us-gaap_UnrecognizedTaxBenefitsIncomeTaxPenaltiesAndInterestAccrued              
Reserve for Uncertain Tax Benefits, Net             1,900,000ttec_ReserveRecognizedForUncertainTaxBenefits 500,000ttec_ReserveRecognizedForUncertainTaxBenefits              
Decrease of Unrecognized Tax Benefits over Next 12 Months             1,900,000us-gaap_SignificantChangeInUnrecognizedTaxBenefitsIsReasonablyPossibleAmountOfUnrecordedBenefit                
Federal [Member]                              
Tax Credit Carry Forward [Line Items]                              
Tax Credit Carry Forward Amount                   900,000us-gaap_TaxCreditCarryforwardAmount
/ us-gaap_TaxCreditCarryforwardAxis
= ttec_FederalMember
2,300,000us-gaap_TaxCreditCarryforwardAmount
/ us-gaap_TaxCreditCarryforwardAxis
= ttec_FederalMember
2,200,000us-gaap_TaxCreditCarryforwardAmount
/ us-gaap_TaxCreditCarryforwardAxis
= ttec_FederalMember
3,700,000us-gaap_TaxCreditCarryforwardAmount
/ us-gaap_TaxCreditCarryforwardAxis
= ttec_FederalMember
3,500,000us-gaap_TaxCreditCarryforwardAmount
/ us-gaap_TaxCreditCarryforwardAxis
= ttec_FederalMember
 
Tax Credit Carry Forward Expiration Date                   Dec. 31, 2024 Dec. 31, 2023 Dec. 31, 2022 Dec. 31, 2021 Dec. 31, 2020  
State [Member]                              
Tax Credit Carry Forward [Line Items]                              
Tax Credit Carry Forward Amount                     1,800,000us-gaap_TaxCreditCarryforwardAmount
/ us-gaap_TaxCreditCarryforwardAxis
= ttec_StateMember
       
Tax Credit Carry Forward Expiration Date             Dec. 31, 2014       Dec. 31, 2023        
State Tax Credits and NOL [Member]                              
Valuation Allowance [Line Items]                              
Net Change in Valuation Allowance             500,000us-gaap_ValuationAllowanceDeferredTaxAssetChangeInAmount
/ us-gaap_ValuationAllowanceByDeferredTaxAssetAxis
= ttec_StateTaxCreditsAndNolMember
               
United States [Member]                              
Deferred Tax Asset Net [Line Items]                              
Total deferred tax assets, net             32,300,000us-gaap_DeferredTaxAssetsNet
/ us-gaap_IncomeTaxAuthorityAxis
= ttec_UnitedStatesMember
               
Significant Change In Unrecognized Tax Benefits From Significant Tax Events [Line Items]                              
Income tax examination years under audit             2009, 2011 and 2012                
Foreign Jurisdictions [Member]                              
Deferred Tax Asset Net [Line Items]                              
Total deferred tax assets, net             17,000,000us-gaap_DeferredTaxAssetsNet
/ us-gaap_IncomeTaxAuthorityAxis
= ttec_ForeignJurisdictionsMember
               
Foreign Jurisdictions [Member] | Not Realizable Standard [Member]                              
Valuation Allowance [Line Items]                              
Net Change in Valuation Allowance             (300,000)us-gaap_ValuationAllowanceDeferredTaxAssetChangeInAmount
/ us-gaap_IncomeTaxAuthorityAxis
= ttec_ForeignJurisdictionsMember
/ us-gaap_ValuationAllowanceByDeferredTaxAssetAxis
= ttec_NotRealizableStandardMember
               
Canada [Member]                              
Significant Change In Unrecognized Tax Benefits From Significant Tax Events [Line Items]                              
Tax Adjustments, Settlements, and Unusual Provisions   1,200,000us-gaap_TaxAdjustmentsSettlementsAndUnusualProvisions
/ us-gaap_IncomeTaxAuthorityAxis
= ttec_CanadaMember
                         
Income tax examination years under audit   2009 and 2010                          
Argentina [Member] | Not Realizable Standard [Member]                              
Valuation Allowance [Line Items]                              
Net Change in Valuation Allowance             200,000us-gaap_ValuationAllowanceDeferredTaxAssetChangeInAmount
/ us-gaap_IncomeTaxAuthorityAxis
= ttec_ArgentinaMember
/ us-gaap_ValuationAllowanceByDeferredTaxAssetAxis
= ttec_NotRealizableStandardMember
               
Philippines [Member] | Other Increase Decrease [Member]                              
Valuation Allowance [Line Items]                              
Net Change in Valuation Allowance             (700,000)us-gaap_ValuationAllowanceDeferredTaxAssetChangeInAmount
/ us-gaap_IncomeTaxAuthorityAxis
= ttec_PhilippinesMember
/ us-gaap_ValuationAllowanceByDeferredTaxAssetAxis
= ttec_OtherIncreaseDecreaseMember
               
Ghana [Member] | Not Realizable Standard [Member]                              
Valuation Allowance [Line Items]                              
Net Change in Valuation Allowance             200,000us-gaap_ValuationAllowanceDeferredTaxAssetChangeInAmount
/ us-gaap_IncomeTaxAuthorityAxis
= ttec_GhanaMember
/ us-gaap_ValuationAllowanceByDeferredTaxAssetAxis
= ttec_NotRealizableStandardMember
               
Netherlands [Member]                              
Significant Change In Unrecognized Tax Benefits From Significant Tax Events [Line Items]                              
Tax Adjustments, Settlements, and Unusual Provisions $ 1,300,000us-gaap_TaxAdjustmentsSettlementsAndUnusualProvisions
/ us-gaap_IncomeTaxAuthorityAxis
= ttec_NetherlandsMember
                           
Income tax examination years under audit 2010 and 2011