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Consolidated Statements of Cash Flows (USD $)
In Thousands, unless otherwise specified
12 Months Ended
Dec. 31, 2014
Dec. 31, 2013
Dec. 31, 2012
Cash flows from operating activities      
Net income $ 77,417us-gaap_ProfitLoss $ 71,471us-gaap_ProfitLoss $ 73,923us-gaap_ProfitLoss
Adjustment to reconcile net income to net cash provided by operating activities:      
Depreciation and amortization 56,538us-gaap_DepreciationAndAmortization 46,064us-gaap_DepreciationAndAmortization 41,166us-gaap_DepreciationAndAmortization
Amortization of contract acquisition costs 856ttec_AmortizationOfContractAcquisitionCosts 1,160ttec_AmortizationOfContractAcquisitionCosts 1,017ttec_AmortizationOfContractAcquisitionCosts
Amortization of debt issuance costs 705us-gaap_AmortizationOfFinancingCosts 659us-gaap_AmortizationOfFinancingCosts 808us-gaap_AmortizationOfFinancingCosts
Imputed interest expense and fair value adjustments to contingent consideration (6,233)us-gaap_AccretionExpense 3,301us-gaap_AccretionExpense 904us-gaap_AccretionExpense
Provision for doubtful accounts 633us-gaap_ProvisionForDoubtfulAccounts 695us-gaap_ProvisionForDoubtfulAccounts 368us-gaap_ProvisionForDoubtfulAccounts
Loss (gain) on disposal of assets 141us-gaap_GainLossOnDispositionOfAssets 0us-gaap_GainLossOnDispositionOfAssets 305us-gaap_GainLossOnDispositionOfAssets
Impairment losses 373us-gaap_AssetImpairmentCharges 1,205us-gaap_AssetImpairmentCharges 2,958us-gaap_AssetImpairmentCharges
Deferred income taxes 9,514us-gaap_DeferredIncomeTaxExpenseBenefit 6,892us-gaap_DeferredIncomeTaxExpenseBenefit 2,354us-gaap_DeferredIncomeTaxExpenseBenefit
Excess tax benefit from equity-based awards (1,399)us-gaap_ExcessTaxBenefitFromShareBasedCompensationOperatingActivities (1,343)us-gaap_ExcessTaxBenefitFromShareBasedCompensationOperatingActivities (462)us-gaap_ExcessTaxBenefitFromShareBasedCompensationOperatingActivities
Equity-based compensation expense 11,307us-gaap_ShareBasedCompensation 13,234us-gaap_ShareBasedCompensation 13,376us-gaap_ShareBasedCompensation
Loss on foreign currency derivatives (1,548)us-gaap_GainLossOnForeignCurrencyDerivativesRecordedInEarningsNet 234us-gaap_GainLossOnForeignCurrencyDerivativesRecordedInEarningsNet 414us-gaap_GainLossOnForeignCurrencyDerivativesRecordedInEarningsNet
Loss on deconsolidation of subsidiary, net of cash of zero, $897, and zero, respectively 0ttec_LossOnDeconsolidationOfSubsidiaryNetOfCash 2,758ttec_LossOnDeconsolidationOfSubsidiaryNetOfCash 0ttec_LossOnDeconsolidationOfSubsidiaryNetOfCash
Changes in assets and liabilities, net of acquisitions:      
Accounts receivable (41,005)us-gaap_IncreaseDecreaseInAccountsReceivable 7,291us-gaap_IncreaseDecreaseInAccountsReceivable 400us-gaap_IncreaseDecreaseInAccountsReceivable
Prepaids and other assets (5,300)us-gaap_IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets (5,374)us-gaap_IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets (25,664)us-gaap_IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets
Accounts payable and accrued expenses (8,115)us-gaap_IncreaseDecreaseInAccountsPayableAndAccruedLiabilities (2,549)us-gaap_IncreaseDecreaseInAccountsPayableAndAccruedLiabilities (16,301)us-gaap_IncreaseDecreaseInAccountsPayableAndAccruedLiabilities
Deferred revenue and other liabilities 206ttec_IncreaseDecreaseInDeferredRevenueAndOtherLiabilities (7,718)ttec_IncreaseDecreaseInDeferredRevenueAndOtherLiabilities 11,354ttec_IncreaseDecreaseInDeferredRevenueAndOtherLiabilities
Net cash provided by operating activities 94,090us-gaap_NetCashProvidedByUsedInOperatingActivities 137,979us-gaap_NetCashProvidedByUsedInOperatingActivities 106,920us-gaap_NetCashProvidedByUsedInOperatingActivities
Cash flows from investing activities      
Proceeds from grant for property, plant and equipment 0ttec_ProceedsFromGrantForPropertyPlantAndEquipment 0ttec_ProceedsFromGrantForPropertyPlantAndEquipment 110ttec_ProceedsFromGrantForPropertyPlantAndEquipment
Proceeds from sale of long-lived assets 135us-gaap_ProceedsFromSaleOfProductiveAssets 0us-gaap_ProceedsFromSaleOfProductiveAssets 450us-gaap_ProceedsFromSaleOfProductiveAssets
Purchases of property, plant and equipment, net of acquisitions (67,641)us-gaap_PaymentsToAcquirePropertyPlantAndEquipment (50,364)us-gaap_PaymentsToAcquirePropertyPlantAndEquipment (40,653)us-gaap_PaymentsToAcquirePropertyPlantAndEquipment
Acquisitions, net of cash acquired of $3,525, $6,423, and $3,744, respectively (24,416)us-gaap_PaymentsToAcquireBusinessesNetOfCashAcquired (9,166)us-gaap_PaymentsToAcquireBusinessesNetOfCashAcquired (40,839)us-gaap_PaymentsToAcquireBusinessesNetOfCashAcquired
Net cash used in investing activities (91,922)us-gaap_NetCashProvidedByUsedInInvestingActivities (59,530)us-gaap_NetCashProvidedByUsedInInvestingActivities (80,932)us-gaap_NetCashProvidedByUsedInInvestingActivities
Cash flows from financing activities      
Proceeds from line of credit 2,077,400us-gaap_ProceedsFromLongTermLinesOfCredit 1,533,550us-gaap_ProceedsFromLongTermLinesOfCredit 1,179,850us-gaap_ProceedsFromLongTermLinesOfCredit
Payments on line of credit (2,077,400)us-gaap_RepaymentsOfLongTermLinesOfCredit (1,541,550)us-gaap_RepaymentsOfLongTermLinesOfCredit (1,135,850)us-gaap_RepaymentsOfLongTermLinesOfCredit
Proceeds from other debt   3,709us-gaap_ProceedsFromOtherDebt 8,014us-gaap_ProceedsFromOtherDebt
Payments on other debt (4,504)us-gaap_RepaymentsOfOtherDebt (5,789)us-gaap_RepaymentsOfOtherDebt (4,900)us-gaap_RepaymentsOfOtherDebt
Payment of contingent consideration related to acquisitions (8,547)ttec_PaymentOfContingentConsideration    
Dividends paid to noncontrolling interest (5,962)us-gaap_PaymentsOfDividendsMinorityInterest (4,455)us-gaap_PaymentsOfDividendsMinorityInterest (2,205)us-gaap_PaymentsOfDividendsMinorityInterest
Proceeds from exercise of stock options 443us-gaap_ProceedsFromStockOptionsExercised 862us-gaap_ProceedsFromStockOptionsExercised 1,374us-gaap_ProceedsFromStockOptionsExercised
Excess tax benefit from equity-based awards 1,399us-gaap_ExcessTaxBenefitFromShareBasedCompensationFinancingActivities 1,343us-gaap_ExcessTaxBenefitFromShareBasedCompensationFinancingActivities 462us-gaap_ExcessTaxBenefitFromShareBasedCompensationFinancingActivities
Purchase of treasury stock (57,074)us-gaap_PaymentsForRepurchaseOfCommonStock (56,532)us-gaap_PaymentsForRepurchaseOfCommonStock (81,243)us-gaap_PaymentsForRepurchaseOfCommonStock
Payments of debt issuance costs 0us-gaap_PaymentsOfDebtIssuanceCosts (1,800)us-gaap_PaymentsOfDebtIssuanceCosts (467)us-gaap_PaymentsOfDebtIssuanceCosts
Net cash used in financing activities (74,245)us-gaap_NetCashProvidedByUsedInFinancingActivities (70,662)us-gaap_NetCashProvidedByUsedInFinancingActivities (34,965)us-gaap_NetCashProvidedByUsedInFinancingActivities
Effect of exchange rate changes on cash and cash equivalents (8,624)us-gaap_EffectOfExchangeRateOnCashAndCashEquivalents (14,255)us-gaap_EffectOfExchangeRateOnCashAndCashEquivalents 17,091us-gaap_EffectOfExchangeRateOnCashAndCashEquivalents
(Decrease) increase in cash and cash equivalents (80,701)us-gaap_CashAndCashEquivalentsPeriodIncreaseDecrease (6,468)us-gaap_CashAndCashEquivalentsPeriodIncreaseDecrease 8,114us-gaap_CashAndCashEquivalentsPeriodIncreaseDecrease
Cash and cash equivalents, beginning of period 158,017us-gaap_CashAndCashEquivalentsAtCarryingValue 164,485us-gaap_CashAndCashEquivalentsAtCarryingValue 156,371us-gaap_CashAndCashEquivalentsAtCarryingValue
Cash and cash equivalents, end of period 77,316us-gaap_CashAndCashEquivalentsAtCarryingValue 158,017us-gaap_CashAndCashEquivalentsAtCarryingValue 164,485us-gaap_CashAndCashEquivalentsAtCarryingValue
Supplemental disclosures      
Cash paid for interest 5,404us-gaap_InterestPaid 4,220us-gaap_InterestPaid 4,412us-gaap_InterestPaid
Cash paid for income taxes 14,545us-gaap_IncomeTaxesPaid 16,757us-gaap_IncomeTaxesPaid 16,388us-gaap_IncomeTaxesPaid
Non-cash investing and financing activities      
Purchases of equipment through financing arrangements 696us-gaap_NoncashOrPartNoncashAcquisitionFixedAssetsAcquired1 0us-gaap_NoncashOrPartNoncashAcquisitionFixedAssetsAcquired1 6,100us-gaap_NoncashOrPartNoncashAcquisitionFixedAssetsAcquired1
Acquisition of equipment through increse in accounts payable 4,170us-gaap_CapitalExpendituresIncurredButNotYetPaid 2,762us-gaap_CapitalExpendituresIncurredButNotYetPaid 0us-gaap_CapitalExpendituresIncurredButNotYetPaid
Landlord incentives credited to deferred rent 0ttec_LandlordIncentivesCreditedToDeferredRent 1,016ttec_LandlordIncentivesCreditedToDeferredRent 1,723ttec_LandlordIncentivesCreditedToDeferredRent
Contract acquisition costs credited to accounts receivable $ 471ttec_Ttec_contractacquisitioncostscreditedtoaccountsreceivable $ 1,000ttec_Ttec_contractacquisitioncostscreditedtoaccountsreceivable $ 0ttec_Ttec_contractacquisitioncostscreditedtoaccountsreceivable