SEGMENT INFORMATION (TABLES)

12 Months Ended

Dec. 31, 2014

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

Year Ended December 31, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	923,497	$	-	$	923,497	$	40,577	$	76,792
Customer Growth Services			115,434		-		115,434		6,048		7,255
Customer Technology Services			139,218		(36)		139,182		7,489		4,519
Customer Strategy Services			63,668		-		63,668		2,424		7,909
	Total	$	1,241,817	$	(36)	$	1,241,781	$	56,538	$	96,475
Year Ended December 31, 2013
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	892,145	$	(1,262)	$	890,883	$	33,884	$	75,689
Customer Growth Services			100,996		-		100,996		4,127		3,024
Customer Technology Services			152,769		(284)		152,485		6,201		19,965
Customer Strategy Services			49,643		(850)		48,793		1,852		2,721
	Total	$	1,195,553	$	(2,396)	$	1,193,157	$	46,064	$	101,399
Year Ended December 31, 2012
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income from Operations
Customer Management Services		$	923,774	$	-	$	923,774	$	32,714	$	60,271
Customer Growth Services			100,846		(74)		100,772		3,904		2,258
Customer Technology Services			101,430		(4,582)		96,848		3,026		15,714
Customer Strategy Services			43,358		(1,771)		41,587		1,522		302
	Total	$	1,169,408	$	(6,427)	$	1,162,981	$	41,166	$	78,545

			As of and for the Year Ended December 31,
				2014		2013		2012
Capital Expenditures
	Customer Management Services			$	49,630	$	40,007	$	32,736
	Customer Growth Services				3,195		3,421		3,983
	Customer Technology Services				14,423		6,450		3,390
	Customer Strategy Services				393		486		544
		Total		$	67,641	$	50,364	$	40,653
Total Assets
	Customer Management Services			$	514,957	$	554,015	$	588,627
	Customer Growth Services				88,394		86,416		54,164
	Customer Technology Services				159,441		157,040		152,500
	Customer Strategy Services				89,683		44,871		56,339
		Total		$	852,475	$	842,342	$	851,630
Goodwill
	Customer Management Services			$	25,871	$	19,819	$	20,288
	Customer Growth Services				30,395		30,128		24,439
	Customer Technology Services				42,709		42,709		42,153
	Customer Strategy Services				29,730		10,087		11,361
		Total		$	128,705	$	102,743	$	98,241

Schedule of Revenue by Geographic Area

			As of and for the
			Year Ended December 31,
			2014		2013		2012
Revenue
United States		$	603,297	$	556,239	$	474,236
Philippines			348,339		354,942		334,541
Latin America			172,270		176,906		188,071
Europe / Middle East / Africa			83,944		72,644		111,304
Asia Pacific			28,294		18,489		17,652
Canada			5,637		13,937		37,177
	Total	$	1,241,781	$	1,193,157	$	1,162,981
Property, plant and equipment, gross
United States		$	382,508	$	337,311	$	311,904
Philippines			119,482		101,123		107,676
Latin America			67,193		75,618		70,915
Europe / Middle East / Africa			13,367		12,311		8,767
Asia Pacific			26,502		28,195		29,884
Canada			19,299		20,941		25,908
	Total	$	628,351	$	575,499	$	555,054
Other long-term assets
United States		$	27,728	$	34,891	$	35,978
Philippines			5,202		4,408		4,124
Latin America			1,456		5,299		4,696
Europe / Middle East / Africa			692		311		887
Asia Pacific			1,309		779		1,004
Canada			271		38		95
	Total	$	36,658	$	45,726	$	46,784