GOODWILL (GOODWILL ROLLFORWARD) (DETAILS) (USD $) In Thousands, unless otherwise specified	9 Months Ended
	Sep. 30, 2014
Goodwill [Line Items]
Beginning balance, goodwill	$ 102,743
Acquisitions/ Adjustments	26,258
Impairments	0
Effect of Foreign Currency	(171)
Ending balance, goodwill	128,830
Customer Management Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	19,819
Acquisitions/ Adjustments	7,603
Impairments	0
Effect of Foreign Currency	(148)
Ending balance, goodwill	27,274
Customer Growth Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	30,128
Acquisitions/ Adjustments	267
Impairments	0
Effect of Foreign Currency	0
Ending balance, goodwill	30,395
Customer Technology Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	42,709
Acquisitions/ Adjustments	0
Impairments	0
Effect of Foreign Currency	0
Ending balance, goodwill	42,709
Customer Strategy Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	10,087
Acquisitions/ Adjustments	18,388
Impairments	0
Effect of Foreign Currency	(23)
Ending balance, goodwill	$ 28,452