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Consolidated Statements of Comprehensive Income (Loss) (USD $)
In Thousands, except Per Share data, unless otherwise specified
3 Months Ended 9 Months Ended
Sep. 30, 2014
Sep. 30, 2013
Sep. 30, 2014
Sep. 30, 2013
Consolidated Statements of Comprehensive Income (Loss)        
Revenue $ 305,900 $ 296,995 $ 903,611 $ 875,070
Operating expenses        
Cost of services 220,244 208,648 646,346 625,689
Selling, general and administrative 49,847 50,165 148,016 142,080
Depreciation and amortization 13,893 11,463 41,152 33,281
Restructuring charges, net 593 758 1,750 4,181
Impairment losses 0 0 0 1,205
Total operating expenses 284,577 271,034 837,264 806,436
Income from operations 21,323 25,961 66,347 68,634
Other income (expense)        
Interest income 542 938 1,545 2,182
Interest expense (1,646) (1,799) (5,197) (5,567)
Loss on deconsolidation of subsidiary 0 0 0 (3,655)
Other income (expense), net 248 427 5,498 1,503
Total other income (expense) (856) (434) 1,846 (5,537)
Income before income taxes 20,467 25,527 68,193 63,097
Benefit from (provision for) income taxes (5,778) (6,358) (14,071) (12,603)
Net income 14,689 19,169 54,122 50,494
Net income attributable to noncontrolling interest (1,442) (1,526) (3,795) (2,575)
Net income attributable to TeleTech stockholders 13,247 17,643 50,327 47,919
Other comprehensive income (loss)        
Foreign currency translation adjustments (16,660) (1,708) (11,373) (18,191)
Derivative valuation, gross (18,908) (1,440) (5,044) (21,851)
Derivative valuation, tax effect 7,675 412 2,282 8,620
Other, net of tax 248 152 804 451
Total other comprehensive (loss) income (27,645) (2,584) (13,331) (30,971)
Total comprehensive (loss) income (12,956) 16,585 40,791 19,523
Less: Comprehensive income attributable to noncontrolling interest (1,053) (1,642) (3,212) (2,471)
Comprehensive (loss) income attributable to TeleTech stockholders $ (14,009) $ 14,943 $ 37,579 $ 17,052
Weighted average shares outstanding        
Basic 49,093 50,732 49,493 51,643
Diluted 49,940 51,678 50,338 52,499
Net income per share attributable to TeleTech stockholders        
Basic $ 0.27 $ 0.35 $ 1.02 $ 0.93
Diluted $ 0.27 $ 0.34 $ 1.00 $ 0.91