SEGMENT INFORMATION (TABLES)

9 Months Ended

Sep. 30, 2014

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

Three Months Ended September 30, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	226,814	$	-	$	226,814	$	9,973	$	18,625
Customer Growth Services			28,765		-		28,765		1,511		1,800
Customer Technology Services			35,203		(9)		35,194		1,927		(286)
Customer Strategy Services			15,127		-		15,127		482		1,184
	Total	$	305,909	$	(9)	$	305,900	$	13,893	$	21,323
Three Months Ended September 30, 2013
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	217,347	$	(312)	$	217,035	$	8,322	$	17,944
Customer Growth Services			25,893		-		25,893		1,148		588
Customer Technology Services			40,712		(63)		40,649		1,538		5,165
Customer Strategy Services			13,418		-		13,418		455		2,264
	Total	$	297,370	$	(375)	$	296,995	$	11,463	$	25,961
Nine Months Ended September 30, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	673,421	$	-	$	673,421	$	29,607	$	55,941
Customer Growth Services			86,545		-		86,545		4,535		5,401
Customer Technology Services			103,735		(28)		103,707		5,650		1,641
Customer Strategy Services			39,938		-		39,938		1,360		3,364
	Total	$	903,639	$	(28)	$	903,611	$	41,152	$	66,347
Nine Months Ended September 30, 2013
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	661,201	$	(943)	$	660,258	$	24,716	$	55,140
Customer Growth Services			71,148		-		71,148		2,622		1,244
Customer Technology Services			111,075		(220)		110,855		4,543		13,882
Customer Strategy Services			33,604		(795)		32,809		1,400		(1,632)
	Total	$	877,028	$	(1,958)	$	875,070	$	33,281	$	68,634

			Three Months Ended September 30,				Nine Months Ended September 30,
			2014		2013		2014		2013
Capital Expenditures
	Customer Management Services		$	13,891	$	15,108	$	38,390	$	25,504
	Customer Growth Services			1,270		1,274		2,939		2,025
	Customer Technology Services			2,371		1,642		10,409		3,930
	Customer Strategy Services			219		148		496		373
		Total	$	17,751	$	18,172	$	52,234	$	31,832
			September 30, 2014		December 31, 2013
Total Assets
	Customer Management Services		$	540,868	$	554,015
	Customer Growth Services			85,202		86,416
	Customer Technology Services			168,026		157,040
	Customer Strategy Services			67,213		44,871
		Total	$	861,309	$	842,342
			September 30, 2014		December 31, 2013
Goodwill
	Customer Management Services		$	27,274	$	19,819
	Customer Growth Services			30,395		30,128
	Customer Technology Services			42,709		42,709
	Customer Strategy Services			28,452		10,087
		Total	$	128,830	$	102,743

Schedule of Revenue by Geographic Area

		Three Months Ended September 30,				Nine Months Ended September 30,
		2014		2013		2014		2013
United States		$	143,854	$	137,205	$	427,919	$	401,294
Philippines			89,963		89,206		262,171		263,365
Latin America			42,725		43,343		128,029		132,673
Europe / Middle East / Africa			20,825		18,929		62,308		52,551
Asia Pacific			7,168		4,504		18,926		13,087
Canada			1,365		3,808		4,258		12,100
	Total Revenue	$	305,900	$	296,995	$	903,611	$	875,070