SEGMENT INFORMATION (TABLES)

6 Months Ended

Jun. 30, 2014

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

Three Months Ended June 30, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	218,683	$	-	$	218,683	$	10,169	$	16,493
Customer Growth Services			28,875		-		28,875		1,468		1,831
Customer Technology Services			35,753		(16)		35,737		2,008		1,616
Customer Strategy Services			12,195		-		12,195		444		727
	Total	$	295,506	$	(16)	$	295,490	$	14,089	$	20,667
Three Months Ended June 30, 2013
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	220,965	$	(324)	$	220,641	$	8,532	$	16,465
Customer Growth Services			22,399		-		22,399		777		(620)
Customer Technology Services			36,717		(73)		36,644		1,489		5,819
Customer Strategy Services			10,256		(248)		10,008		465		(1,989)
	Total	$	290,337	$	(645)	$	289,692	$	11,263	$	19,675
Six Months Ended June 30, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	446,607	$	-	$	446,607	$	19,634	$	37,316
Customer Growth Services			57,780		-		57,780		3,024		3,601
Customer Technology Services			68,532		(19)		68,513		3,723		1,927
Customer Strategy Services			24,811		-		24,811		878		2,180
	Total	$	597,730	$	(19)	$	597,711	$	27,259	$	45,024
Six Months Ended June 30, 2013
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	443,854	$	(631)	$	443,223	$	16,394	$	37,196
Customer Growth Services			45,255		-		45,255		1,474		656
Customer Technology Services			70,363		(157)		70,206		3,005		8,717
Customer Strategy Services			20,186		(795)		19,391		945		(3,896)
	Total	$	579,658	$	(1,583)	$	578,075	$	21,818	$	42,673

			Three Months Ended June 30,				Six Months Ended June 30,
			2014		2013		2014		2013
Capital Expenditures
	Customer Management Services		$	14,587	$	8,110	$	24,499	$	10,396
	Customer Growth Services			1,289		435		1,669		751
	Customer Technology Services			3,407		960		8,038		2,288
	Customer Strategy Services			105		50		277		225
		Total	$	19,388	$	9,555	$	34,483	$	13,660
			June 30, 2014		December 31, 2013
Total Assets
	Customer Management Services		$	531,926	$	554,015
	Customer Growth Services			84,058		86,416
	Customer Technology Services			153,552		157,040
	Customer Strategy Services			47,101		44,871
		Total	$	816,637	$	842,342
			June 30, 2014		December 31, 2013
Goodwill
	Customer Management Services		$	27,240	$	19,819
	Customer Growth Services			30,395		30,128
	Customer Technology Services			42,709		42,709
	Customer Strategy Services			10,437		10,087
		Total	$	110,781	$	102,743

Schedule of Revenue by Geographic Area

			Three Months Ended June 30,				Six Months Ended June 30,
			2014		2013		2014		2013
Revenue
	United States		$	137,596	$	132,341	$	284,065	$	264,088
	Philippines			85,541		88,049		172,207		174,158
	Latin America			43,258		44,303		85,304		89,331
	Europe / Middle East / Africa			22,267		16,638		41,484		33,621
	Asia Pacific			5,358		4,359		11,758		8,585
	Canada			1,470		4,002		2,893		8,292
		Total	$	295,490	$	289,692	$	597,711	$	578,075