XML 37 R30.htm IDEA: XBRL DOCUMENT v2.4.0.8
RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)
3 Months Ended
Mar. 31, 2014
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]  
Schedule of Restructuring Liabilities
   Three Months Ended March 31,
   2014 2013
Reduction in force     
 Customer Management Services$ 511 $ 694
 Customer Growth Services  29   -
 Customer Technology Services  -   -
 Customer Strategy Services  -   157
  Total$ 540 $ 851
        
Schedule of Restructuring Liability Rollforward
  Closure of Delivery Centers Reduction in Force Total
          
Balance as of December 31, 2013$ - $ 1,353 $ 1,353
 Expense  -   540   540
 Payments  -   (628)   (628)
 Changes in estimates  -   -   -
Balance as of March 31, 2014$ - $ 1,265 $ 1,265