Schedule of Quarterly Financial Information |
| | | | First Quarter | | Second Quarter | | Third Quarter | | Fourth Quarter | | | | | | | | | | | | | | | | Revenue | $ | 288,383 | | $ | 289,692 | | $ | 296,995 | | $ | 318,087 | Cost of services | | 208,232 | | | 208,809 | | | 208,648 | | | 220,942 | Selling, general and administrative | | 45,747 | | | 46,168 | | | 50,165 | | | 51,343 | Depreciation and amortization | | 10,555 | | | 11,263 | | | 11,463 | | | 12,783 | Restructuring charges, net | | 851 | | | 2,572 | | | 758 | | | 254 | Impairment losses | | - | | | 1,205 | | | - | | | - | | Income from operations | | 22,998 | | | 19,675 | | | 25,961 | | | 32,765 | | | Other income (expense) | | (2,004) | | | (3,099) | | | (434) | | | (3,793) | | | (Provision for) benefit from income taxes | | (2,391) | | | (3,854) | | | (6,358) | | | (7,995) | | | Non-controlling interest | | (642) | | | (407) | | | (1,526) | | | (1,508) | | | | Net income attributable to TeleTech stockholders | $ | 17,961 | | $ | 12,315 | | $ | 17,643 | | $ | 19,469 | | | | | | | | | | | | | | | | Weighted average shares outstanding | | | | | | | | | | | | | Basic | | 52,347 | | | 51,861 | | | 50,732 | | | 50,439 | | Diluted | | 53,217 | | | 52,628 | | | 51,678 | | | 51,465 | | | | | | | | | | | | | | | | Net income per share attributable to TeleTech stockholders | | | | | | | | | | | Basic | $ | 0.34 | | $ | 0.24 | | $ | 0.35 | | $ | 0.39 | | Diluted | $ | 0.34 | | $ | 0.23 | | $ | 0.34 | | $ | 0.38 | | | | | | | | | | | | | | | |
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| | | | First Quarter | | Second Quarter | | Third Quarter | | Fourth Quarter | | | | | | | | | | | | | | | | Revenue | $ | 292,654 | | $ | 288,798 | | $ | 286,268 | | $ | 295,261 | Cost of services | | 211,895 | | | 209,121 | | | 201,766 | | | 212,021 | Selling, general and administrative | | 48,135 | | | 45,709 | | | 43,845 | | | 44,945 | Depreciation and amortization | | 10,116 | | | 10,229 | | | 10,695 | | | 10,126 | Restructuring charges, net | | 1,958 | | | 16,296 | | | 2,440 | | | 2,181 | Impairment losses | | 1,800 | | | 997 | | | 161 | | | - | | Income from operations | | 18,750 | | | 6,446 | | | 27,361 | | | 25,988 | | | Other income (expense) | | (80) | | | (1,470) | | | (1,252) | | | (1,881) | | | (Provision for) benefit from income taxes | | (1,853) | | | 1,272 | | | 3,611 | | | (2,969) | | | Non-controlling interest | | (936) | | | (925) | | | (1,291) | | | (756) | | | | Net income attributable to TeleTech stockholders | $ | 15,881 | | $ | 5,323 | | $ | 28,429 | | $ | 20,382 | | | | | | | | | | | | | | | | Weighted average shares outstanding | | | | | | | | | | | | | Basic | | 56,493 | | | 55,125 | | | 54,093 | | | 53,262 | | Diluted | | 57,418 | | | 55,712 | | | 54,905 | | | 54,196 | | | | | | | | | | | | | | | | Net income per share attributable to TeleTech stockholders | | | | | | | | | | | Basic | $ | 0.28 | | $ | 0.10 | | $ | 0.53 | | $ | 0.38 | | Diluted | $ | 0.28 | | $ | 0.10 | | $ | 0.52 | | $ | 0.38 | | | | | | | | | | | | | | | |
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