RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)

12 Months Ended

Dec. 31, 2013

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

				Year Ended December 31,
				2013		2012		2011
Reduction in force
	Customer Management Services		$	3,832	$	22,371	$	3,444
	Customer Growth Services			43		201		133
	Customer Technology Services			73		60		-
	Customer Strategy Services			189		-		-
		Total	$	4,137	$	22,632	$	3,577
				Year Ended December 31,
				2013		2012		2011
Facility exit charges
	Customer Management Services		$	298	$	243	$	74
	Customer Growth Services			-		-		-
	Customer Technology Services			-		-		-
	Customer Strategy Services			-		-		-
		Total	$	298	$	243	$	74

Schedule of Restructuring Liability Rollforward

			Closure of Delivery Centers		Reduction in Force		Total
Balance as of December 31, 2011		$	415	$	1,652	$	2,067
	Expense		618		22,632		23,250
	Payments		(658)		(20,205)		(20,863)
	Changes in estimates		(375)		-		(375)
Balance as of December 31, 2012			-		4,079		4,079
	Expense		298		4,352		4,650
	Payments		(298)		(6,863)		(7,161)
	Changes in estimates		-		(215)		(215)
Balance as of December 31, 2013		$	-	$	1,353	$	1,353