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DERIVATIVES
 12 Months Ended
Dec. 31, 2013
DERIVATIVES [ABSTRACT]  
DERIVATIVES

(9)       DERIVATIVES

Cash Flow Hedges

The Company enters into foreign exchange and interest rate related derivatives. Foreign exchange derivatives entered into consist of forward and option contracts to reduce the Company's exposure to foreign currency exchange rate fluctuations that are associated with forecasted revenue earned in foreign locations. Interest rate derivatives consist of interest rate swaps to reduce the Company's exposure to interest rate fluctuations associated with its variable rate debt. Upon proper qualification, these contracts are designated as cash flow hedges. It is the Company's policy to only enter into derivative contracts with investment grade counterparty financial institutions, and correspondingly, the fair value of derivative assets consider, among other factors, the creditworthiness of these counterparties. Conversely, the fair value of derivative liabilities reflects the Company's creditworthiness. As of December 31, 2013, the Company had not experienced, nor did it anticipate, any issues related to derivative counterparty defaults. The following table summarizes the aggregate unrealized net gain or loss in Accumulated other comprehensive income (loss) for the years ended December 31, 2013, 2012 and 2011 (amounts in thousands and net of tax):

  Year Ended December 31,
  2013 2012 2011
          
Aggregate unrealized net gain/(loss) at beginning of year $ 9,559 $ (5,852) $ 7,090
Add: Net gain/(loss) from change in fair value of cash flow hedges   (13,721)   17,748   (7,362)
Less: Net (gain)/loss reclassified to earnings from effective hedges   (4,190)   (2,337)   (5,580)
Aggregate unrealized net gain/(loss) at end of year $ (8,352) $ 9,559 $ (5,852)
          

The Company's foreign exchange cash flow hedging instruments as of December 31, 2013 and 2012 are summarized as follows (amounts in thousands). All hedging instruments are forward contracts unless noted otherwise.

As of December 31, 2013 Local Currency Notional Amount U.S. Dollar Notional Amount  % Maturing in 2014 Contracts Maturing Through
Canadian Dollar  7,500 $ 7,336  80.0% June 2015
Philippine Peso  17,355,000   404,638 (1) 40.7% September 2018
Mexican Peso  2,305,500   166,132  31.2% October 2018
British Pound Sterling  1,200   1,853 (2) 100.0% June 2014
New Zealand Dollars  150   117  100.0% March 2014
    $ 580,076     
           

As of December 31, 2012 Local Currency Notional Amount U.S. Dollar Notional Amount     
Canadian Dollar  7,750 $ 7,407     
Philippine Peso  11,710,000   271,970 (1)    
Mexican Peso  1,320,500   94,530     
British Pound Sterling  3,518   5,575 (2)    
New Zealand Dollars  398   300     
    $ 379,782     
           

(1)       Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on December 31, 2013 and December 31, 2012.

(2)       Includes contracts to purchase British pound sterling in exchange for Euros, which are translated into equivalent U.S. dollars on December 31, 2013 and December 31, 2012.

The Company's interest rate swap arrangements as of December 31, 2013 and 2012 were as follows:

   Notional Amount Variable Rate Received Fixed Rate Paid Contract Commencement Date Contract Maturity Date
As of December 31, 2013 $25 million 1 - month LIBOR   2.55% April 2012 April 2016
 and 2012  15 million 1 - month LIBOR   3.14% May 2012 May 2017
   $40 million          
               

Fair Value Hedges

The Company enters into foreign exchange forward contracts to economically hedge against foreign currency exchange gains and losses on certain receivables and payables of the Company's foreign operations. Changes in the fair value of derivative instruments designated as fair value hedges are recognized in earnings in Other income (expense), net. As of December 31, 2013 and 2012, the total notional amount of the Company's forward contracts used as fair value hedges was $204.5 million and $189.3 million, respectively.

Embedded Derivatives

In addition to hedging activities, the Company's foreign subsidiary in Argentina was party to U.S. dollar denominated lease contracts which the Company determined contain embedded derivatives. As such, the Company bifurcated the embedded derivatives features of the lease contracts and valued these features as foreign currency derivatives. As of December 31, 2013 and 2012, the fair value of the embedded derivatives was $0.1 million and $0.3 million, respectively, and was included in Other current liabilities and Other long-term liabilities in the accompanying Consolidated Balance Sheets as shown in the table below.

Derivative Valuation and Settlements

The Company's derivatives as of December 31, 2013 and 2012 were as follows (amounts in thousands):

   December 31, 2013
   Designated as Hedging Instruments Not Designated as Hedging Instruments
Derivative contracts: Foreign Exchange  Interest Rate Foreign Exchange Leases
Derivative classification: Cash Flow   Cash Flow Fair Value Embedded Derivative
              
Fair value and location of derivative in            
 the Consolidated Balance Sheet:            
Prepaids and other current assets $ 3,379 $ - $ 97 $ -
Other long-term assets   1,439   -   -   -
Other current liabilities   (4,595)   (1,028)   (815)   (116)
Other long-term liabilities   (11,708)   (1,124)   -   -
 Total fair value of derivatives, net $ (11,485) $ (2,152) $ (718) $ (116)
              

   December 31, 2012
   Designated as Hedging Instruments Not Designated as Hedging Instruments
Derivative contracts: Foreign Exchange  Interest Rate Foreign Exchange Leases
Derivative classification: Cash Flow   Cash Flow Fair Value Embedded Derivative
              
Fair value and location of derivative in the            
 Consolidated Balance Sheet:            
Prepaids and other current assets $ 11,421 $ - $ 11 $ -
Other long-term assets   7,619   -   -   -
Other current liabilities   (157)   (1,032)   (476)   (59)
Other long-term liabilities   (65)   (1,955)   -   (219)
 Total fair value of derivatives, net $ 18,818 $ (2,987) $ (465) $ (278)
              

The effect of derivative instruments on the Consolidated Statements of Comprehensive Income for the year ended December 31, 2013 and 2012 were as follows (amounts in thousands):

  Year Ended December 31,
  2013 2012
  Designated as Hedging Instruments Designated as Hedging Instruments
Derivative contracts:Foreign Exchange  Interest Rate Foreign Exchange  Interest Rate
Derivative classification:Cash Flow   Cash Flow Cash Flow   Cash Flow
             
Amount of gain or (loss) recognized in other           
 comprehensive income (loss) - effective           
 portion, net of tax:$ (13,530) $ (191) $ 18,627 $ (879)
             
Amount and location of net gain or (loss) reclassified           
 from accumulated OCI to income - effective portion:           
Revenue$ 7,973 $ - $ 4,638 $ -
Interest expense  -   (1,047)   -   (741)
             

  Year Ended December 31,
  2013 2012
  Not Designated as Hedging Instruments Not Designated as Hedging Instruments
Derivative contracts:Foreign Exchange Leases  Foreign Exchange  Leases
Derivative classification:Option and Forward Contracts Fair Value Embedded Derivative Option and Forward Contracts Fair Value Embedded Derivative
                   
Amount and location of net gain                 
 or (loss) recognized in the             
 Consolidated Statement of             
 Comprehensive Income:               
Cost of services$ - $ - $ 162 $ - $ - $ 278
Other income (expense), net  -   (6,360)   -   -   4,667   -