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QUARTERLY FINANCIAL DATA (UNAUDITED) (QUARTERLY FINANCIALS TABLE) (DETAILS) (USD $)
In Thousands, except Per Share data, unless otherwise specified
3 Months Ended 12 Months Ended
Dec. 31, 2013
Sep. 30, 2013
Jun. 30, 2013
Mar. 31, 2013
Dec. 31, 2012
Sep. 30, 2012
Jun. 30, 2012
Mar. 31, 2012
Dec. 31, 2013
Dec. 31, 2012
Dec. 31, 2011
QUARTERLY FINANCIAL DATA (UNAUDITED) [ABSTRACT]                      
Revenue $ 318,087 $ 296,995 $ 289,692 $ 288,383 $ 295,261 $ 286,268 $ 288,798 $ 292,654 $ 1,193,157 $ 1,162,981 $ 1,179,388
Cost of services (220,942) (208,648) (208,809) (208,232) (212,021) (201,766) (209,121) (211,895) (846,631) (834,803) (848,362)
Selling, general and administrative (51,343) (50,165) (46,168) (45,747) (44,945) (43,845) (45,709) (48,135) (193,423) (182,634) (188,802)
Depreciation and amortization (12,783) (11,463) (11,263) (10,555) (10,126) (10,695) (10,229) (10,116) (46,064) (41,166) (44,889)
Restructuring charges, net (254) (758) (2,572) (851) (2,181) (2,440) (16,296) (1,958) (4,435) (22,875) (3,651)
Impairment losses 0 0 (1,205) 0 0 (161) (997) (1,800) (1,205) (2,958) (230)
Income from operations 32,765 25,961 19,675 22,998 25,988 27,361 6,446 18,750 101,399 78,545 93,454
Other income (expense) (3,793) (434) (3,099) (2,004) (1,881) (1,252) (1,470) (80) (9,330) (4,683) (1,900)
(Provision for) benefit from income taxes 7,995 6,358 3,854 2,391 2,969 (3,611) (1,272) 1,853 (20,598) 61 (13,279)
Net income attributable to noncontrolling interest 1,508 1,526 407 642 756 1,291 925 936 (4,083) (3,908) (4,101)
Net income attributable to TeleTech stockholders $ 19,469 $ 17,643 $ 12,315 $ 17,961 $ 20,382 $ 28,429 $ 5,323 $ 15,881 $ 67,388 $ 70,015 $ 74,174
Weighted average shares outstanding                      
Basic 50,439 50,732 51,861 52,347 53,262 54,093 55,125 56,493 51,338 54,738 56,669
Diluted 51,465 51,678 52,628 53,217 54,196 54,905 55,712 57,418 52,244 55,540 57,963
Net income per share attributable to TeleTech stockholders                      
Basic $ 0.39 $ 0.35 $ 0.24 $ 0.34 $ 0.38 $ 0.53 $ 0.10 $ 0.28 $ 1.31 $ 1.28 $ 1.31
Diluted $ 0.38 $ 0.34 $ 0.23 $ 0.34 $ 0.38 $ 0.52 $ 0.10 $ 0.28 $ 1.29 $ 1.26 $ 1.28