DERIVATIVES (TABLES)

9 Months Ended

Sep. 30, 2013

Schedule of Cash Flow Hedges OCI Rollforward

	Three Months Ended September 30,				Nine Months Ended September 30,
	2013		2012		2013		2012

Aggregate unrealized net gain (loss) at beginning of period	$	(2,644)	$	2,964	$	9,559	$	(5,852)
Add: Net gain/(loss) from change in fair value of cash flow hedges		(630)		4,945		(9,332)		14,040
Less: Net (gain)/loss reclassified to earnings from effective hedges		(398)		(591)		(3,899)		(870)
Aggregate unrealized net gain (loss) at end of period	$	(3,672)	$	7,318	$	(3,672)	$	7,318

Schedule of Notional Amounts of Outstanding Cash Flow Hedges

As of September 30, 2013	Local Currency Notional Amount	U.S. Dollar Notional Amount			% Maturing in the Next 12 Months			Contracts Maturing Through
Canadian Dollar	12,750	$	12,415			70.6	%	June 2015
Philippine Peso	15,835,000		372,909	⁽¹⁾		37.8	%	December 2017
Mexican Peso	2,056,000		147,144			34.5	%	December 2017
British Pound Sterling	2,508		4,217	⁽²⁾		100.0	%	June 2014
New Zealand Dollar	300		235			100.0	%	March 2014
		$	536,920

As of December 31, 2012	Local Currency Notional Amount	U.S. Dollar Notional Amount
Canadian Dollar	7,750	$	7,407
Philippine Peso	11,710,000		271,970	⁽¹⁾
Mexican Peso	1,320,500		94,530
British Pound Sterling	3,518		5,575	⁽²⁾
New Zealand Dollar	398		300
		$	379,782

(1) Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on September 30, 2013 and December 31, 2012.

(2) Includes contracts to purchase British pound sterling in exchange for Euros, which are translated into equivalent U.S. dollars on September 30, 2013 and December 31, 2012.

Schedule of Interest Rate Swaps

Notional Amount

Variable Rate Received

Fixed Rate Paid

Contract Commencement Date

Contract Maturity Date

As of September 30, 2013

25 million

1 - month LIBOR

2.55

April 2012

April 2016

15 million

1 - month LIBOR

3.14

May 2012

May 2017

40 million

As of December 31, 2012

25 million

1 - month LIBOR

2.55

April 2012

April 2016

15 million

1 - month LIBOR

3.14

May 2012

May 2017

40 million

Schedule of Derivatives Instruments on Balance Sheet

		September 30, 2013
		Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange		Interest Rate		Foreign Exchange		Leases
Derivative classification:		Cash Flow		Cash Flow		Fair Value		Embedded Derivative

Fair value and location of derivative in the
	Consolidated Balance Sheet:
Prepaids and other current assets		$	4,607	$	-	$	20	$	-
Other long-term assets			2,971		-		-		-
Other current liabilities			(3,155)		(1,029)		(430)		(147)
Other long-term liabilities			(8,159)		(1,258)		-		-
	Total fair value of derivatives, net	$	(3,736)	$	(2,287)	$	(410)	$	(147)

		December 31, 2012
		Designated as Hedging Instruments				Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange		Interest Rate		Foreign Exchange		Leases
Derivative classification:		Cash Flow		Cash Flow		Fair Value		Embedded Derivative

Fair value and location of derivative in
	the Consolidated Balance Sheet:
Prepaids and other current assets		$	11,421	$	-	$	11	$	-
Other long-term assets			7,619		-		-		-
Other current liabilities			(157)		(1,032)		(476)		(59)
Other long-term liabilities			(65)		(1,955)		-		(219)
	Total fair value of derivatives, net	$	18,818	$	(2,987)	$	(465)	$	(278)

Schedule of Derivative Impact on Statement of Comprehensive Income

		Three Months Ended September 30,
		2013				2012
		Designated as Hedging Instruments				Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange		Interest Rate		Foreign Exchange		Interest Rate
Derivative classification:		Cash Flow		Cash Flow		Cash Flow		Cash Flow

Amount of gain or (loss) recognized in other comprehensive
	income (loss) - effective portion, net of tax	$	(476)	$	(154)	$	5,331	$	(386)

Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - effective portion:
Revenue		$	917	$	-	$	1,367	$	-
Interest Expense			-		(264)		-		(381)

Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - ineffective portion
	and amount excluded from effectiveness testing:
Other income (expense), net		$	-	$	-	$	-	$	-

		Three Months Ended September 30,
		2013						2012
		Not Designated as Hedging Instruments						Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange				Leases		Foreign Exchange				Leases
Derivative classification:		Option and Forward Contracts		Fair Value		Embedded Derivative		Option and Forward Contracts		Fair Value		Embedded Derivative

Amount and location of net gain or (loss)
	recognized in the Consolidated Statement
	of Comprehensive Income (Loss):
Costs of services		$	-	$	-	$	18	$	-	$	-	$	7
Other income (expense), net		$	-	$	(2,373)	$	-	$	-	$	544	$	-

		Nine Months Ended September 30,
		2013				2012
		Designated as Hedging Instruments				Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange		Interest Rate		Foreign Exchange		Interest Rate
Derivative classification:		Cash Flow		Cash Flow		Cash Flow		Cash Flow

Amount of gain or (loss) recognized in other comprehensive
	income (loss) - effective portion, net of tax	$	(9,254)	$	(78)	$	14,902	$	(862)

Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - effective portion:
Revenue		$	7,227	$	-	$	2,016	$	-
Interest Expense			-		(778)		-		(564)

Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - ineffective portion
	and amount excluded from effectiveness testing:
Other income (expense), net		$	-	$	-	$	-	$	-

		Nine Months Ended September 30,
		2013						2012
		Not Designated as Hedging Instruments						Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange				Leases		Foreign Exchange				Leases
Derivative classification:		Option and Forward Contracts		Fair Value		Embedded Derivative		Option and Forward Contracts		Fair Value		Embedded Derivative

Amount and location of net gain or (loss)
	recognized in the Consolidated Statement
	of Comprehensive Income (Loss):
Costs of services		$	-	$	-	$	131	$	-	$	-	$	259
Other income (expense), net		$	-	$	(3,620)	$	-	$	-	$	4,399	$	-