SEGMENT INFORMATION (TABLES)

9 Months Ended

Sep. 30, 2013

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

Three Months Ended September 30, 2013
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	217,347	$	(312)	$	217,035	$	8,322	$	17,944
Customer Growth Services			25,893		-		25,893		1,148		588
Customer Technology Services			40,712		(63)		40,649		1,538		5,165
Customer Strategy Services			13,418		-		13,418		455		2,264
	Total	$	297,370	$	(375)	$	296,995	$	11,463	$	25,961
Three Months Ended September 30, 2012
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	224,041	$	-	$	224,041	$	8,349	$	21,001
Customer Growth Services			28,200		-		28,200		1,201		2,487
Customer Technology Services			25,219		(2,876)		22,343		794		3,054
Customer Strategy Services			11,913		(229)		11,684		351		819
	Total	$	289,373	$	(3,105)	$	286,268	$	10,695	$	27,361
Nine Months Ended September 30, 2013
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	661,201	$	(943)	$	660,258	$	24,716	$	55,140
Customer Growth Services			71,148		-		71,148		2,622		1,244
Customer Technology Services			111,075		(220)		110,855		4,543		13,882
Customer Strategy Services			33,604		(795)		32,809		1,400		(1,632)
	Total	$	877,028	$	(1,958)	$	875,070	$	33,281	$	68,634
Nine Months Ended September 30, 2012
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	688,318	$	-	$	688,318	$	24,811	$	38,438
Customer Growth Services			75,373		-		75,373		2,899		1,409
Customer Technology Services			76,570		(3,719)		72,851		2,286		11,089
Customer Strategy Services			32,623		(1,445)		31,178		1,044		1,621
	Total	$	872,884	$	(5,164)	$	867,720	$	31,040	$	52,557

			Three Months Ended September 30,				Nine Months Ended September 30,
			2013		2012		2013		2012
Capital Expenditures
	Customer Management Services		$	15,108	$	11,752	$	25,504	$	27,171
	Customer Growth Services			1,274		2,385		2,025		3,428
	Customer Technology Services			1,642		1,346		3,930		2,216
	Customer Strategy Services			148		298		373		444
		Total	$	18,172	$	15,781	$	31,832	$	33,259
			September 30, 2013		December 31, 2012
Total Assets
	Customer Management Services		$	547,320	$	588,627
	Customer Growth Services			85,924		54,164
	Customer Technology Services			155,466		148,043
	Customer Strategy Services			49,659		56,339
		Total	$	838,369	$	847,173
			September 30, 2013		December 31, 2012
Goodwill
	Customer Management Services		$	19,981	$	20,288
	Customer Growth Services			29,481		24,439
	Customer Technology Services			39,146		38,591
	Customer Strategy Services			10,087		11,361
		Total	$	98,695	$	94,679

Schedule of Revenue by Geographic Area

			Three Months Ended September 30,				Nine Months Ended September 30,
			2013		2012		2013		2012
Revenue
	United States		$	137,205	$	119,572	$	401,294	$	342,005
	Philippines			89,206		83,299		263,365		245,301
	Latin America			43,343		47,914		132,673		142,069
	Europe / Middle East / Africa			18,929		22,164		52,551		93,614
	Asia Pacific			4,504		4,955		13,087		13,126
	Canada			3,808		8,364		12,100		31,605
		Total	$	296,995	$	286,268	$	875,070	$	867,720