DECONSOLIDATION OF SUBSIDIARY (NARRATIVE) (DETAILS) (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2013	Jun. 30, 2012	Jun. 30, 2013	Jun. 30, 2012
DECONSOLIDATION OF SUBSIDIARY [Abstract]
Description of Loss of Control in Noncontrolling Interest			During the three months ended June 30, 2013, the Company concluded that it no longer has controlling influence over a once consolidated subsidiary in the Customer Strategy Services segment. The Company has deconsolidated its interest in Peppers & Rogers Gulf WLL (“PRG Kuwait”). PRG Kuwait is owned 48% by our affiliate Peppers & Rogers Group BV (“PRG BV”) and 52% by unaffiliated parties. In 2010, PRG BV acquired beneficial interest in 51% of the PRG Kuwait equity owned by others, resulting in 99% control of PRG Kuwait. During the three months ended June 30, 2013, PRG BV took actions with respect to the PRG Kuwait business that under local law required the collaboration of the PRG Kuwait 51% equity owner, which despite the Company’s legal entitlement the Company has not been able to secure. Therefore, the Company is deconsolidating its interest in PRG Kuwait because the Company is no longer confident that it can exercise its beneficial ownership rights. Legal claims have been filed and negotiations are ongoing to perfect PRG BV's rights to the beneficial ownership in 51% of PRG Kuwait or to dispose PRG BV's equity ownership in the remaining 48%. These legal actions are expected to be protracted and at present the Company cannot estimate the timing of a resolution.
Loss on deconsolidation of subsidiary	$ (3,655)	$ 0	$ (3,655)	$ 0